Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 8585 Criterion Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
8585 Criterion Dr, Colorado Springs, CO
80920, United States
Hours
Reviews
2.1
462 reviews
5 stars
107
4 stars
13
3 stars
13
2 stars
15
1 star
314
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of positive and negative experiences with staff, with some employees praised for their helpfulness while others are described as rude and unprofessional.
Efficiency
Customers frequently report long wait times and understaffing, leading to frustration during busy periods.
Package Handling
Numerous complaints about lost or misdelivered packages, with customers expressing dissatisfaction over the handling of their mail.
Appointment Issues
Many reviews highlight problems with scheduling and honoring appointments, particularly for passport services.
Self-Service Options
Some customers appreciate the availability of self-service kiosks, which help reduce wait times for simple transactions.
- TJTim J3 days ago1.0The PO on Criterion is a joke, got there at 8:45 on a Friday since we had about 8 packages to mail and there is always a line to the door. Once they opened at 9:00 the lady informs us that she is the only person working and can't help us since there are now other people in line for various reasons, so we can go use the kiosk to print the labels and postage ourselves for our packages. No, that's why we got here early for you to do it since I would assume you know how to enter the info better than us. And what kind of crappy management do they have there that you're only going to have one person scheduled to work on a Friday morning at a PO that serves a rather large population. So after dealing with rude and snarky comments from the employee who is obliviously going to be of no help we left with our packages and went to a local small business that has a PO inside. They were very friendly and more than willing to take our packages, this will be our new go to place for mailing packages. We will not be wasting any more time going to the PO on Criterion.
- NJNatalie JulianneNov 10, 20255.0Thought it would be a negative experience. Line was long but it moved really fast. I was super surprised! Lawonda is very friendly.
- SESteve EastonNov 3, 20255.0I was expecting a stressful visit, but Christian gave excellent, fast customer service and was very professional. Thank you!
- LWLisa WolfeOct 30, 20251.0What is going on at this location? It's just getting worse and worse. Is our mail being stolen or just thrown away? Why do I have a key in my mailbox to a parcel locker with someone else's packages.....again? Where are my packages...again? We've lived in this house for four years and the mail situation gets worse and worse.
- VMV MSep 19, 20252.0Arrived at 8:50 ish, 6 people already in line. Just before 9, more people came behind me, long line now formed, 9am, one worker comes out, opening gates and when finally done, apologizes, that she'll work as quickly as possible, as she's the only one there. She is station in passport area, which takes longer to be running back in forth behind main counter.......a customer needs more help that she's unable to assist with, so she calls for help, no one comes, she continues running back and forth to keep calling....... about 15 minutes later supervisor shows up........by the time it's my turn, I've already been there for 25 minutes!!! The woman ahead of me was still waiting for supervisors help!!!!! Why is there only one person opening!!!!???
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location at 8585 Criterion Dr?
You can send mail and ship packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a first-time passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can take passport photos. You should complete and print your application form before applying.
Do I need an appointment for passport services at this location?
Most passport services require an appointment through the online scheduler, although some walk-in hours are offered at select locations.
What are the operating hours for this Post Office?
Monday through Friday, it is open from 9:00 AM to 5:30 PM; Saturdays from 9:00 AM to 3:00 PM; closed on Sundays.
Can I get a passport photo taken at this Post Office, and what does it cost?
Yes, passport photos are available by appointment at a fee of $15.
How can I rent a PO Box at this Post Office?
You can search and reserve a PO Box online, then complete the setup in person at the Post Office by providing two valid forms of ID and your application.
Is after-hours access available for PO Boxes?
Many USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Check with this Post Office for specific lobby hours.
What nearby businesses are close to this Post Office that customers might find useful?
Nearby you will find BLU Roofing & Construction for building supplies, Murphy's Lawn Maintenance for landscaping needs, and Premium Rides for transportation services.
Are there other postal services or branches near this location?
Yes, several nearby places include another United States Postal Service location, US Post Office, USPS Collection Point, and Post Office nearby.
What healthcare options are near the USPS location at 8585 Criterion Dr?
Nearby healthcare providers include Briargate medical center, Briargate Advanced Family Dental, UCHealth clinics, Arthritis Associates, and physical therapy centers like Synergy Manual Physical Therapy.