Business Details
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Visit your local Post Office™ at 4356 Montebello Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
4356 Montebello Dr, Colorado Springs, CO
80918, United States
Hours
Reviews
2.4
293 reviews
5 stars
78
4 stars
14
3 stars
10
2 stars
22
1 star
169
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; some employees are praised for their helpfulness, while others are criticized for rudeness and unprofessional behavior.
Package Handling
Numerous complaints about lost, damaged, or mishandled packages, with some customers alleging theft by employees.
Wait Times
Customers frequently report long wait times and understaffing, leading to frustration during busy periods.
Delivery Issues
Many reviews mention delays and inaccuracies in mail delivery, with packages often marked as delivered but not received.
Facility Conditions
The post office is described as clean and well-stocked, but some customers note issues with accessibility and parking.
- TTTinyGiraffesNov 16, 20253.0They delivered mail from a completely unrelated address to us. I put it back with the flag up but they wouldnt take it. They also wouldnt pick up a package that fits their size requirements.
- SSStephenNov 14, 20255.0My best friend America and I came here today. Very kind and helpful staff. Dave is a cool person. 5/5 100%, the lower reviews are people with the patience of a chihuahua...
- MMMary MackNov 13, 20251.0Absolutely Horrible and the manager there takes absolutely no accountability for his workers. It's been 3 months of his mail carrier stealing my mail. I have them on video openly admitting to having issues with the mail carrier and him not delivering mail. The post office magically is missing my mail ( I have informed delivery and can see what comes in) they magically don't have my mail at the post office nor has it been delivered or returned to sender, the Manager continues to make excuse for his employee and the missing mail that at this point he has stollen. The manager there refuses to let me talk to anyone above him and refuses to do anything about the mail carrier. Mail with personal information has now went missing multiple times with them just giving the same excuse over and over saying they have had issues with the carrier but yet again doing nothing about it. This is completely unacceptable and Illegal. Further more any mail that has been delivered( no mail for myself just random mail for people who used to live here) comes already opened. How can you openly admit to having problems with a mail carrier and openly admit to knowing about the issues for a long time but never addressing the issues. The manager also confirmed the mail forwarding that has been done has been active for MONTHS now. Thank you for allowing you worker to steal my mail and doing absolutely nothing about it. If I could give 0 stars I most definitely would.
- RRraiqroseNov 3, 20251.0the female that i went to was clueless about everything i asked. charged me 9 dollars to send an envelope. ridiculous
- HNHanna NixonOct 21, 20252.0I went into this post office today with full patience and an open mind. I arrived with a smile, ready to handle whatever came up calmly and respectfully. My goal was simply to pick up my mailbox keys. Steve kindly explained that typically, when someone gets new keys for a locked mailbox, they are given keys while the locks are processed. However, that was not the experience I had with Katie during my first visit. When I originally provided my lease information and ID, Katie told me to return in a few days to get my keys. I had no idea keys where given same day. I followed those instructions and waited until I returned to town to pick them up giving it over a week till returning to the post office. When I came back today, Steve was unable to find my keys. He asked who had helped me before, and while I did remember that it was Katie, I told him I wasn’t sure, simply because I didn’t want to create an issue or make the situation tense. I just wanted to resolve things peacefully. While waiting, I overheard Katie speaking very rudely to other customers. She told one person that the way he was trying to ship something made her job harder and that she didn’t want to deal with it. Even after it was stated that it was for insurance purposes. Then she began talking about me when asked to help with the situation by Steve, as if I wasn’t standing right there. When I calmly addressed her behavior, she told me she didn’t care that I could hear her. That kind of response was completely unprofessional. I even told her she could have spoken with more grace. If anyone from management reviews this, please check the cameras from Tuesday, October 21st, between 2:45 and 3:00 PM to hear how the situation unfolded. I will also be filing a formal complaint. If you visit this location, I recommend documenting whatever you do. It seems that accountability is not a priority for Katie, and unfortunately, she gives the impression that nothing is ever her responsibility. Thank you Harry for being such a positive person inside that building you handled every interaction with respect and kindness. Thank you Steve for being professional and patient.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
Where is the United States Postal Service located?
The United States Postal Service is located at 4356 Montebello Dr, Colorado Springs, CO 80918.
What are the operating hours of this USPS location?
This USPS location is open Monday through Friday from 9:00 AM to 5:30 PM, Saturday from 8:30 AM to 2:00 PM, and closed on Sunday.
Can I apply for a passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take passport photos. You need to complete and print your application form before applying.
Do I need an appointment for passport services?
Yes, most passport services require scheduling an appointment using the online scheduler. Limited walk-in hours are available at select locations.
How much does a passport photo cost at this USPS?
The fee for a passport photo is $15 at USPS locations.
Can I rent a PO Box at this Post Office?
Yes, you can rent a PO Box by searching and reserving one online or applying in person at this Post Office with proper ID.
Are PO Boxes accessible after regular hours?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this Post Office for specific access times.
How can nearby services enhance my visit to the USPS at 4356 Montebello Dr?
After visiting USPS, you can check out nearby places like Mikey's Bar and Grill for a meal or relax at Asylum Hookah lounge. For fitness enthusiasts, American Bucking Bull Inc. gym is nearby.
Are there nearby professional services I can visit after USPS?
Yes, nearby professional services include Inspirations in Photography and Saints Billing Services, which may assist with event photography and counseling needs respectively.
What nearby businesses offer home-related services near USPS?
Close to USPS, you can find Stormpro Roofing for roofing needs, Robbins Cleaning Services for home cleaning, and Henry Lee's Home Care LLC for HVAC and plumbing services.