Business Details
About
Telecommunications Service ProviderCable & Satellite Television ServicesCell Phone StoreCell Phone Repair Shop
Come meet our expert staff and learn about Bell’s outstanding personal and business communications services. Get the latest smartphones, tablets, connected devices and accessories, all available on Canada’s best network. Find out about Canada’s best satellite TV service.
Location
Hours
Reviews
4.8
167 reviews
5 stars
159
4 stars1
3 stars1
2 stars0
1 star
6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and friendly, with specific mentions of employees like Saurabh, Brittany, and Ali.
Mixed Experiences
While most reviews were positive, some customers reported negative experiences with specific employees, citing rudeness and lack of assistance.
Product Knowledge
Several reviews highlighted the staff's ability to explain plans and products clearly, making the purchasing process smooth and stress-free.
Store Environment
Customers appreciated the welcoming atmosphere of the store, although there were mentions of frustration due to long wait times or unresolved issues.
Recommendation
Many customers expressed their willingness to recommend the store to others, particularly due to the exceptional service received from specific staff members.
- EGElena Garcia2 days ago5.0Rishav was very kind and patient! Thank you so much!
- DHDallas Hendrickson4 days ago5.0Brittany helped me out in store today, she did a great job helping me with my sim card problems and going the extra mile. If you need help go to her
- NMNatalia MatosNov 11, 20255.0Tiffany helped me out today and she was really fast and knowledgeable. Perfect customer service
- LLLivNov 10, 20255.0I didn’t get the chance to know the names of my saviour(a girl and a guy) They patiently helped me with a friend of mind throughout the process of closing an account with Bell. Told us it’s only able to do it through phonecall or chatbox but i’m still too dumb to figure it out so again they were so kind enough to guide me through it, helping me connect with another customer service staff from Bell through a call. Great people! 🥹🥹
- TKtobin kunjuOct 24, 20255.0My representative Saurabh went above and beyond what is necessary . I have never received this level of customer service or care. He assisted me with he purchase of a Z Fold 7, buds pro 3 and ultra watch 2025. I cannot express how happy I am and wish him all the best. If you visit this store ask for Saurabh. Thank you Saurabh.
Frequently Asked Questions About Bell
What services and products does Bell offer at its Metropolis at Metrotown location?
Bell offers personal and business communications services including smartphones, tablets, connected devices, Bell Mobility, Bell Satellite TV, Bell Fibe TV, Bell Internet, Bell Home Phone, and Bell Total Connect services.
Where is the Bell store located in Burnaby?
The Bell store is located at 4700 Kingsway, Level 2-2240, Metropolis at Metrotown, Burnaby, BC, V5H4M1, Canada.
What are the opening hours of the Bell store at Metropolis at Metrotown?
The Bell store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 11:00 AM to 7:00 PM. On November 11, 2025, it will be open from 11:00 AM to 7:00 PM.
What payment methods are accepted at the Bell Metropolis store?
The store accepts American Express, Cash, Check, MasterCard, and Visa payments.
How can I contact the Bell store at Metropolis at Metrotown?
You can contact the Bell store by calling +1 604-434-6522.
Does the Bell store at Metropolis at Metrotown provide help with phone upgrades and trade-ins?
Yes, the store offers services including phone upgrades, trade-ins, and various promotions to enhance your wireless experience.
Are there nearby transportation options to reach the Bell store at Metropolis at Metrotown?
Yes, the Metrotown Bus Loop, a nearby bus station, provides convenient access to the Bell store.
What other telecommunications stores are nearby Bell at Metropolis at Metrotown?
Nearby telecommunications stores include Virgin Mobile Canada and Glentel Inc, which may be useful for customers exploring multiple mobile service options.
Are there shopping options near Bell Metrotown for additional visits before or after your store visit?
Yes, nearby shopping includes Champs Sports, SoftMoc, Journeys, and Kids Foot Locker, offering sportswear, shoes, and fashion accessories for a full shopping experience.
Can customers find dining options near the Bell store at Metropolis at Metrotown?
Yes, dining options nearby include Nando's Metrotown, Famous for chicken and fast food, and TruStone Financial, which also functions as a cafe and bar.