Business Details
About
Corporate Office
Since 1971, Canadians have trusted The Brick to furnish their homes. Our head office is proudly located in Edmonton, Alberta, and we operate more than 200 stores across Canada – including The Brick, The Brick Mattress Store, The Brick Outlet.
We are known nationwide for selling high quality household furniture, mattresses, appliances and home electronics at great prices. Our friendly and professional people work hard for our customers every day, both in-store and online.
Details
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
6,378 reviews
5 stars
5,780
4 stars
287
3 stars48
2 stars20
1 star
243
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and efficiency of customer service representatives, particularly Jeremiah S, Pardeep B, and Ismail O.
Quick Responses
Customers frequently noted prompt responses to their inquiries, especially through online chat.
Delivery Issues
Several reviews highlighted problems with delivery schedules and communication regarding delays.
Product Knowledge
Customers appreciated the knowledge and professionalism of sales staff, particularly in resolving issues and providing information.
Mixed Experiences
While many had positive interactions, some customers reported negative experiences with service quality and product availability.
- EEEthellyka Thibault (Eth)5 days ago5.0Ma conversation avec l'agent de clavardage à été très approprier et aidante comparativement à l'appele reçu. Nous avons pu trouvé des compromis et j'ai pu recevoir de meilleures explications et c'était agréablement apprécié. ❤️
- OGOlivier Giguere5 days ago5.0I ordered a television less than 30 days before black Friday and contacted them because it was on even better sale. I contacted the chat support and Sebastien P helped me out and priced-match as per their policy. Took less than 5 minutes and its not a chat bot so i'm extremely satisfied - can't ask for better these days. Thanks Sebastien P!
- YYYayGoNov 12, 20253.0Vous avez des bons prix, mais côté service c’est pas très bien. Lorsqu’on fait une commande vous donnez une date et ensuite si on veut des nouvelles sur la livraison on doit nous-même vous courir après, pour qu’ensuite vous nous dites que la commande est en retard🤦🏽♀️ C’est votre responsabilité de dire aux clients que vous n’avez pas le stock ou qu’il y aura un retard. Je ne devrais pas avoir à appeler, à me présenter en magasin pour qu’on m’explique ce qui ce passe. Vos employés sont très aimables en magasin et en ligne, mais votre système devrait être revu.
- NSNirad ShuklaNov 6, 20251.0I purchased my sofa set from he Brick Outlet, Regina SK. I had a very disappointing experience with Brick Furniture. During the delivery of my sofa set, the delivery team caused damages to my home, and to make things worse, the sofa set they delivered was defective. They are now refusing to take responsibility for the damage to my home. I expected better quality and service, especially after paying for a new and undamaged product. I’ve tried to reach out for a resolution, but there has been no proper response or action taken so far. I am in communication with the Operations Supervisor, The Brick - Regina but unable to get satisfactory reply. I hope the company takes responsibility for both the damage and the defective product and improves its delivery and quality control process.
- LHLinda HullNov 2, 20251.0Do not purchase from The Brick. My experience has been extremely disappointing. All of the items I purchased arrived damaged, and despite multiple attempts to get help, no one has properly addressed my concerns. I contacted the store directly, their corporate office and never received a call back. When I went to the store in person, the representative said she would “talk to someone,” but instead just stood around and didn't talk to anyone she just kept offering me $100 off to get me to leave. She told me I would see the refund within 48 hours however, it has now been over a week, and I still have not received any refund. They have repeatedly promised that a manager would call me, but no one ever does. It seems that management simply does not care about resolving customer issues. The Brick is extremely fast at getting you to sign up for Flexiti payments, but completely fails when it comes to customer service or accountability once they’ve made the sale. I wouldn’t wish this experience on anyone, and that’s why I’m sharing my story to warn others. It saddens me to see that this seems to be a common issue and that so many customers are left feeling the same way.
Frequently Asked Questions About The Brick Corporate Office
What products and brands does The Brick Corporate Office carry?
The Brick Corporate Office offers furniture, mattresses, appliances, and home electronics from brands such as Samsung, LG, KitchenAid, Whirlpool, Dyson, Sony, Sealy, Serta, and many more.
Where is The Brick Corporate Office located?
The Brick Corporate Office is located at 16904 137 Ave NW, Edmonton, Alberta, postal code T5V0C8, Canada.
What are the operating hours for The Brick Corporate Office?
The Brick Corporate Office is open Monday to Friday from 8:30 AM to 4:30 PM, and is closed on Saturdays and Sundays.
Does The Brick Corporate Office have a wheelchair accessible entrance?
Yes, The Brick Corporate Office has a wheelchair accessible entrance.
Can I shop online for products from The Brick Corporate Office?
Yes, you can shop online by visiting their website at https://www.thebrick.com.
Which languages are supported at The Brick Corporate Office?
The Brick Corporate Office supports English.
What types of products can I find at The Brick Corporate Office?
You can find sofas, couches, sectionals, chairs, coffee tables, dining tables and chairs, beds, dressers, home office furniture, patio furniture, mattresses, appliances such as fridges, ranges, dishwashers, washers, dryers, TVs, and furniture for bedrooms and living rooms.
Is there a convenient coffee shop near The Brick Corporate Office?
Yes, Tim Hortons and GFS Edmonton are nearby coffee shops where customers can grab a coffee before or after visiting The Brick Corporate Office.
What pet services are available near The Brick Corporate Office?
Nearby pet services include Boreal Veterinary Centre, The Pawsh Dog Inc. (pet groomer), Dogtopia of Northwest Edmonton (pet boarding and services), and the Edmonton Humane Society (animal shelter and rescue).
Are there automotive service options near The Brick Corporate Office?
Yes, nearby automotive services include Solar Wash (car wash and auto detailing), Petro-Canada (gas station and car wash), SMC Truck and Trailer Repair, Maxim Truck & Trailer (truck dealer and rentals), and Action Car and Truck Accessories (auto customization and parts).