Really sad to have to leave this review after my last experience. I have been a client here for over a year and have had amazing experiences with Jade. Unfortunately, depending on which nail tech you get, that experience can really vary.
Jade is on vacation for the month, so I was recommended to see a nail tech named Mimi in her absence. Jade and I have our cadence of 4 fills, then a new set, with my acrylic nails. It was time for a new set, and these nails were particularly important to me as I will be getting engaged, which I explained to Mimi.
Immediately when Mimi looked at my nails, she tried to talk me out of getting a new set, telling me I just needed a fill. I explained to her I had been filling the current set for months, and wanted a new set as my real nails underneath were grown out and pulling away from the acrylic. As the client paying for the service, I should be able to choose which service I receive.
Thats when it all really went downhill. Mimi grabbed a pair of CUTICLE NIPPERS and started yanking my existing acrylics off. I pulled my hands away, expressed that what she was doing was painful, and asked her politely to soak my nails off, as my usual nail tech Jade always does. Mimi shrugged me off, and straight up refused. Instead, grabbing a nail tip and proceeding to try to pull my acrylics off by sliding a nail tip underneath, which again, was really painful, and is not proper protocol. I expressed to her very clearly that I am uncomfortable with her ripping my nails off, and would like her to soak them off, which is what im paying for. Again, Mimi straight up refused. She responded with "when it hurts I stop."
I was becoming upset, and went to talk to the gal at the front desk. I explained the situation to her, and she was super understanding. She quickly went over to Mimi and told her "the client wants her nails soaked off, not ripped off." Mimi was visibly unhappy with this correction.
In what world should the client have to advise the nail tech on how to properly remove acrylics? By this point, I was so uncomfortable, embarrassed, confused, etc that I burst into tears.
Mimi was not the least bit apologetic toward me. She was defensive, argumentative, and refused to hear me. Why do we have to get to the point of pain rather then doing it properly from the start?
Luckily, Quinn was kind enough to offer to take over and do my nails properly. Her empathetic service, as well as that of the receptionist, is the only reason I leave a generous 2 stars instead of 1 for this horrendous experience.
I hope this review will lead to proper education of your nail techs. It doesn't take an expert to know that nails should NEVER be ripped/torn/yanked/pulled off. A quick Google search will tell you that doing so will result in weak, damaged and brittle nails underneath, as well as leave room for infection as it tears several layers off the nail. I strongly believe Mimi knew the proper protocol, but out of laziness, refused to follow it.
The only thing that the manager Derek did in this case to take care of me as a returning client in tears in his salon? Not charge me for having my nails ripped off improperly. Gee, thanks.