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Welcome to the Woodhouse Spa here in San Antonio, Texas. Located conveniently at The Rim, a charming outdoor shopping center featuring luxury retailers, restaurants, and more, Woodhouse RIM invites you in to enjoy our signature spa services such as the Sculpt Facial & Calming Retreat Massage. Upon arrival, a variety of warm and relaxing teas are available to help you slip into a state of complete relaxation or enjoy a signature Woodhouse Mimosa or glass of wine in our luxurious Quiet Room between services. We can't wait for you to experience the Woodhouse way.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Woodhouse Spa - San Antonio - Rim
17503 La Cantera Parkway, San Antonio, TX
78257, United States
Hours
Reviews
4.5
535 reviews
5 stars
445
4 stars
22
3 stars
18
2 stars
14
1 star
36
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers consistently praised the skill and professionalism of the therapists, highlighting exceptional experiences with various staff members.
Atmosphere
The spa's serene and relaxing environment received positive feedback, with many noting the cleanliness and calming ambiance.
Customer Experience
While most reviews reflected a welcoming and attentive service, some customers noted a decline in front desk interactions and inconsistencies in appointment management.
Treatment Variety
The spa offers a wide range of treatments, including massages and facials, with many customers expressing satisfaction with the results.
Overall Satisfaction
Most customers reported a high level of satisfaction and expressed intentions to return, although a few mentioned specific areas for improvement.
- LWlindsey wyatt1 day ago1.0We booked a deep tissue couples massage and received a Swedish massage, we ask for deep form pressure when asked and indicated that on the paperwork. After our massage as we were leaving, both therapist tuned to my husband and I and said next time you need to get a deep tissue massage (next time?). When we spoke to mgt. We were given 20% to have to book another massage with the adequate pressure, it’s not the therapist fault but we should not have to pay for 2 massages and only receive 20% off a massage neither of us would have chosen and now we have to find more time to get what we originally requested (and pay again?) Just not sure this seems like the customer service I’m looking for from a spa of this caliber.
- RARachelle Alaine3 days ago1.0I was looking forward to a massage here and even took off time from work. As I was on my way, I get a call asking if they can push my and my husband's appointment out by 30 min. Although annoying, I understood and was fine with this. I get there early and they showed me to the locker room and gave a robe, but they did not give slippers and after waiting for 10 min for someone, I was about to walk out in my sneakers when a nice lady I chatted with was able to flag someone down and get a pair for me. After waiting for almost an hour, they were 10 min late for the new appointment time to get me. As we go back into the room, I was asked if there’s any problem areas and I mentioned that I have a condition but my doctor approved for me to get a massage. They said they have a strict policy to where they can’t give me a massage and double checked with the manager on this. So after waiting for over an hour, no massage but they said they would switch my service to a facial, which is not what I came for. I declined and they said I could wait while my husband got his massage. We wanted our massages to be together so we declined and asked to cancel the service. The massage therapists did feel bad and were professional through the whole situation, so this is no fault to them. I then go to the front to ensure my service is cancelled and I won’t be charged. The lady at the front reiterated this policy (if so, where was it when I booked or filled out forms both online and in person or why not provide a liability waiver that I could sign?) and said the massage products wouldn't be safe for me, which I'm concerned for anyone using because this means they are not natural and likely heavily synthetic. She then tries to gaslight me that they’re doing me favor by waiving their cancellation fee and were trying to force me to reschedule when “it is safe for me to get a massage”. Well it's safe to say that I will NEVER come back as they have a complete lack of respect for people's time and, if you have a strict policy like this, you should be more transparent at the time of booking or filling out the forms.
- JGJessica GrigoryNov 17, 20255.0Aubrey for esthetics and Aryana for Mani/Pedis are amazing technicians. I wouldn't got anywhere else for services. In addition, the concierge team, such as Josh, Sarah, Jessica, and Madison, are also amazing and so patient, kind, and helpful when I'm booking my services. Thank you to all!
- AJAngela JenkinsNov 12, 20253.0This was my second visit, just moved to San Antonio. I saw the same aesthetician who was amazing, but both times there have been added services performed and she did not disclose there would be an added cost. I find out at time of payment for service. I thought the first time that maybe she wasn’t clear, but it happened again today. My previous spa of 10 years in Austin, went over the steps they were performing and if there was something they recommended we discussed the cost and whether I wanted to have it done.
- TRTeresa L RamosNov 10, 20255.0Gemma is the only person whom I’ve seen for massages and she’s very good, and extremely nice. The ladies at the front desk extremely helpful and nice. Reasonable price for the quality of service. They’re products high quality and effective. I’d recommend Woodhouse highly.
Frequently Asked Questions About Woodhouse Spa - San Antonio - Rim
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
All guests who enter the Treatment Rooms, Quiet Rooms and/or Locker Rooms must be scheduled
to receive treatment(s).
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
Minors (under the age of 18) may only receive Woodhouse Spa services following written parental/legal guardian consent (via signature on the Spa Intake form).
Minors under the age of 18 must have a parent/legal guardian in the treatment room during the
entirety of the performed service(s) and must be accompanied by a parent/legal guardian in all areas of the spa, including but not limited to the Locker Room, Quiet Room, and Retail/Lobby area.
Woodhouse Spa reserves the right to limit and/or prohibit services for minor guests. Woodhouse Spas will not
perform the following for guests under the age of eighteen:
• Body & Bath Body treatments (Vichy and bath treatments, body scrubs, wraps)
• Peel-based skincare services
• Bikini or Brazilian waxes
• Any packages that contain the above-mentioned prohibited service
Woodhouse Spa does not offer massage services to women in the 1st trimester of pregnancy.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What are the signature spa services offered at Woodhouse Spa - San Antonio - Rim?
Woodhouse Spa - San Antonio - Rim offers signature spa services including the Sculpt Facial and the Calming Retreat Massage.
How can I make a reservation at Woodhouse Spa - San Antonio - Rim?
Reservations should be made with as much advance notice as possible via the online booking link. A credit card is required to guarantee your appointment.
What is the cancellation policy for spa appointments?
Cancellations or rescheduling require at least a 24-hour advance notice. Packages and multiple treatments need 48-hour notice. Insufficient notice may incur charges up to full service value.
What are the spa's operating hours?
Woodhouse Spa - San Antonio - Rim is open daily from 9:00 AM to 7:00 PM.
Are there any arrival guidelines for guests at the spa?
Guests should arrive 15 minutes early; new guests should allow 30 minutes to complete their profile. Late arrivals reduce treatment time and full price is charged regardless.
What payment methods are accepted at Woodhouse Spa - San Antonio - Rim?
Payments are accepted in cash and major credit cards including Visa, Mastercard, Discover, and American Express. Woodhouse Spa gift cards are also accepted.
Is Woodhouse Spa - San Antonio - Rim wheelchair accessible?
Yes, the spa provides wheelchair accessible entrance, seating, and restrooms for guests with mobility needs.
What nearby dining options are available around Woodhouse Spa - San Antonio - Rim?
After your spa visit, you can enjoy nearby dining at Hopdoddy Burger Bar, Gloria's Latin Cuisine, Mash'D, The General Public, or Santikos Entertainment which also features a bar and cinema.
Are there beauty and wellness services near Woodhouse Spa - San Antonio - Rim?
Yes, nearby options include Alta Moda Salon for hair and beauty, Modern Acupuncture for holistic treatments, Charlotte Tilbury for makeup and beauty, and Sanantoniobraider for hair services.
What shopping options are available near Woodhouse Spa - San Antonio - Rim?
You can explore shopping at The RIM outdoor shopping center, SEPHORA for retail beauty products, and James Avery Artisan Jewelry for fashion accessories nearby.