Business Details
About
Day SpaSpaNail SalonMassage SpaHair Removal ServiceWoodhouse Day Spa
We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
Location
Hours
Reviews
4.4
388 reviews
5 stars
303
4 stars
24
3 stars
13
2 stars
15
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service, with some praising staff professionalism while others reported rude or unhelpful interactions.
Massage Quality
Many customers enjoyed their massages, highlighting skilled therapists and effective treatments, though some felt rushed or shortchanged.
Atmosphere
The spa's ambiance is frequently described as relaxing and beautiful, contributing positively to the overall experience.
Booking Issues
Several reviews mentioned problems with scheduling and communication, leading to dissatisfaction with service timing.
- KHKatie Harris1 day ago5.0Over the past few years, I’ve been fortunate enough to have multiple dermaplane facials with Julia. She is a delight and not only does excellent work, but also answers all my questions and gives wonderfully helpful recommendations for all my skincare needs. Absolutely love her and the experience at Woodhouse.
- JCJOSE CRUZDec 28, 20251.0Disappointed again! My friends and I decided to try Woodhouse Spa again after my best friend’s jewelry almost disappeared and was taken after a massage six months ago. She had her jewelry hanging in her robe and one of the attendants grabbed the robe to discard it. It was an accident but the issue was the mediocre reaction from the staff to try to find it. The jury was recovered, but in the end, the experience of the massage was completely ruined. Today, Sunday, December 28, 2025, we decide to go back. My best friend had booked three massages, one for her and one for myself and my husband as we live out of town. we were excited about the day! We walk in and the staff member informs us that my friend’s massage therapist had called out. The staff member asked if she wanted to get a Nail service and or give her credit for points ( whatever that means). My husband and I were still able to get our massages, but my best friend would not have been able to get one. So, we said how about we go ahead and take the next appointment for my best friend and the staff member said no, the therapist who is running late already has an appointment booked at 11 AM. So, you want to lose the business of three massages to just save one massage? Do the math. Do better. In the end, we canceled all three massages. Needless to say, my best friend who lives here in Cleveland will never be back and my husband and I who have been to Woodhouse at least three times with my best friend we will never come again. Disappointed.
- OOOlivia OgleDec 22, 20251.0I have been going to wood house for the past 4 years and have always had a great experience. My boyfriend booked the message for me and paid the deposit of 70 dollars ahead of time. When I went to checkout, they required a physical card which is inconvenient they couldn’t use the card or file but it was fine, but they charged the full price of the message (did not take into account the deposit). We then came back in with receipts asking for a refund for the deposit and the front desk was incredibly rude. One woman had a horrible attitude telling us we aren’t understanding and was very demeaning. They eventually fixed their error and refunded us but never apologized and acknowledged their error. Not a great way to end a relaxing message. Very disappointed in the attitudes and unprofessionalism from the front desk and will no longer be giving them my service in the future.
- CDCatherine DominicDec 21, 20255.0This place has wonderful people behind its doors. I always leave feeling refreshed and in a state of deep relaxation. Amber is a phenomenal esthetician and has had my skin glowing postpartum! If you’re looking for a great massage that really gets into deep muscle tension Nikki is an amazing choice. She is effectively attentive to areas of special need and so kind to your preferences. I can’t say enough great things about the atmosphere and overall satisfaction of service here!
- ESEmma Rose ShulmanDec 8, 20251.0I scheduled a pedicure and paid a holding fee of $35. I later realized that looking at the site, most of the holding fees are half of the service cost, so I honestly do not know which pedicure I would have booked given this information. I scheduled it for what I thought was 10:30. Someone called me at 10:06 and I was able to get there around 10:22, and was seated in the pedicure chair at 10:24. Somehow the front desk person knew I had booked a pedicure but the nail tech thought it was a manicure. When I walked in, he told me I could reschedule or I could receive half the service with the amount of time that they had available. I assumed this meant half the cost as well, so I opted to stay instead of rescheduling (because I was 9 months pregnant, and was not sure when I may be able to come back). I told the nail tech when I sat down to just not do any polish and focus on the other parts (removing nail polish and cuticles, massage, etc.) She finished at 10:50, the exact time it was scheduled to end. I felt rushed, which is somewhat understandable. The other issue was that my nails were completely jagged and hardly anything else was done besides a quick massage and trimming them. When I went up to pay, the girl at the desk said that I needed to pay the full amount which was suddenly $87. I was confused because I had already paid $35, and the first guy told me I could have half the service- I figured that didn’t mean paying full price. If I was going to pay that it would have cost me $122, and any tip they would have expected me to leave. I explained the situation, and only after telling her a number of times what was previously said to me did she ask me “do you want me to comp it?” I obviously replied yes. When the updated price came on the screen, it said $60. Previously she said $30. I asked her and magically it was $30 total. So, I ended up paying $65 for a 25 minute pedicure in which I had no polish or assistance getting in and out of my chair (9 months pregnant and all) When I wrote to them to explain, they offered me a free pedicure. I went with my husband and new baby so they could sit and wait for me, and they told us we would be unable to have the baby in the spa. Not even in the entrance. I decided to leave. Don’t be so uppity that you can’t accommodate your customers.
Frequently Asked Questions About Woodhouse Spa - Cleveland
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
Guests between the ages of 13-17 require a parent to be in the room for massage services. All guests under 18 years of age must get a parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
How can I make a reservation at Woodhouse Spa - Cleveland?
You can schedule your spa experience online or by phone, and a credit card is required to guarantee your reservation. It's best to book with as much advance notice as possible to secure your preferred appointment time.
What should I know about arriving for my spa appointment?
Please arrive 15 minutes prior to your appointment to relax and complete any necessary forms. New guests should allow 30 minutes for their guest profile. Late arrivals will reduce treatment time and the full price will be charged.
What is the cancellation policy for appointments?
Cancellations or rescheduling require a 24-hour advance notice for standard appointments and 48 hours for packages or multiple treatments. Insufficient notice or no-shows may be charged the full service value.
Are there any age restrictions for spa services?
Guests aged 13-17 require a parent present during massage services. All guests under 18 must have a parental release before receiving services.
What payment methods does the spa accept?
The spa accepts Cash, Visa, Mastercard, Discover, American Express, Apple Pay, and Android Pay. Gift cards are also available for products and services but cannot be used to purchase other gift cards.
What should I do if I'm not satisfied with a product purchased at the spa?
Products can be returned within 30 days. Skin or body care products are eligible for spa credit; other retail items can be refunded as spa credit or original payment form.
What are the operating hours of Woodhouse Spa - Cleveland?
The spa is open Monday to Saturday from 8:30 AM to 8:00 PM, and Sunday from 8:30 AM to 5:00 PM.
What nearby dining options are available to visit before or after your spa experience?
You can enjoy meals or drinks at nearby places like Shake Shack Pinecrest for burgers, Oak & Embers Tavern for barbecue and beer, or Saucy Brew Works for a pub atmosphere, all within the Pinecrest neighborhood.
Are there nearby retail stores to visit during your trip to the spa?
Yes, several retail options such as J.Crew, Fabletics, Madewell, Vineyard Vines, and Charlotte Tilbury cosmetics are nearby, perfect for shopping before or after your spa visit.
Is there nearby accommodation for visitors to the area?
The AC Hotel and Ac Lounge are nearby options offering comfortable hotel and bar services, ideal for guests traveling to visit Woodhouse Spa - Cleveland.