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We would like to invite you to experience the Woodhouse difference. A tranquil, transformational environment that's both memorable and healthful. From beginning to end, our dedicated spa team ensures that your visit enhances your well-being. Upon entering, you're treated to a warm smile, a luxurious robe, and reflexology sandals that release the day's stresses. You'll relax in our Quiet Room, where a selection of specialty, loose-leaf teas begins your journey to relaxation and rejuvenation. We truly value your visit with us and will treat you like a guest in our home, give us a call or schedule your experience online and see for yourself what sets us apart.
Details
- Requires appointmentAvailable
- DebitAvailable
- Mobile paymentsAvailable
- RestroomAvailable
Location
Hours
Reviews
4.4
348 reviews
5 stars
270
4 stars
23
3 stars
11
2 stars
15
1 star
29
What are people saying?
AI-generated from recent customer reviews
Service Quality
Many customers praised the quality of services, particularly facials and massages, highlighting specific staff members like Amber and Julia for their exceptional skills.
Atmosphere
The spa's ambiance was frequently described as relaxing and luxurious, contributing positively to the overall experience.
Customer Service
While many reviews noted friendly and welcoming staff, there were several complaints about poor communication and handling of scheduling issues.
Inconsistency
Some customers reported inconsistencies in service duration and quality, with a few expressing dissatisfaction with rushed treatments.
Repeat Visits
Several customers indicated they would return for future services, particularly for specific therapists, suggesting a loyal customer base despite some negative experiences.
- SSSumma Simmons2 days ago5.0I booked a Swedish massage today and it was exactly what I needed. My therapist was incredible. He immediately identified my problem areas and worked them out with so much skill and care. I walked in tense and sore and walked out feeling lighter, looser, and honestly relieved. My only regret was booking last minute, because I could only get a 50-minute session instead of the 80-minute one I really wanted. It was that good. The facility also surprised me in the best way. Even though it’s located in an outdoor mall, the space is well appointed, comfortable, and thoughtfully designed. The quiet room and lounge area were relaxing and gave me a moment to reset before and after my session. This was a well-needed experience and I will definitely be back.
- TGTai G4 days ago5.0My husband and I had an awesome experience with the couples massage. We are looking forward to our next appointment.
- CSCassandra ShofarNov 15, 20255.0I usually get a deep-tissue massage and facial when I go to Woodhouse and it never disappoints. The masseuses are great, very intuitive and attentive, and the estheticians are also very knowledgeable and personable.
- BMbasic medNov 12, 20255.0I love Woodhouse Spa!! From the relaxing ambience to the excellent customer service I would definitely recommend this spa. I enjoyed a 2 hour massage from Ms. Colleen today it was simply nothing short of amazing!!!
- SSSarah SchulmanNov 2, 20251.0I’m really disappointed with my experience at Woodhouse. Nikki was great, she’s skilled and professional but everything about the appointment felt rushed and poorly communicated. My appointment was scheduled for 9:00, I arrived at 8:55 but I was never informed or reminded that I needed to arrive 30 minutes early for a tour and paperwork. Because of that, I didn’t get to my massage room until 9:17 and was completely done by 9:47. That’s only 30 minutes, even though I paid for a 50 minute service. Meanwhile, my mother had an appointment at the same time with Kristi and received her full 50 minute massage with no issues. So clearly, this comes down to poor communication and inconsistency on Woodhouse’s part and not a customer error. For a spa with such a strong reputation I expected much better. Sadly, I left feeling shortchanged and frustrated. I won’t be returning and I definitely won’t be referring friends or family after this experience.
Frequently Asked Questions About Woodhouse Spa - Cleveland
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
Guests between the ages of 13-17 require a parent to be in the room for massage services. All guests under 18 years of age must get a parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. Gratuities are not included in the value of the services and are at the discretion of the guest.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
How can I make a reservation at Woodhouse Spa - Cleveland?
You can schedule your spa experience online or by phone, and a credit card is required to guarantee your reservation. It's best to book with as much advance notice as possible to secure your preferred appointment time.
What should I know about arriving for my spa appointment?
Please arrive 15 minutes prior to your appointment to relax and complete any necessary forms. New guests should allow 30 minutes for their guest profile. Late arrivals will reduce treatment time and the full price will be charged.
What is the cancellation policy for appointments?
Cancellations or rescheduling require a 24-hour advance notice for standard appointments and 48 hours for packages or multiple treatments. Insufficient notice or no-shows may be charged the full service value.
Are there any age restrictions for spa services?
Guests aged 13-17 require a parent present during massage services. All guests under 18 must have a parental release before receiving services.
What payment methods does the spa accept?
The spa accepts Cash, Visa, Mastercard, Discover, American Express, Apple Pay, and Android Pay. Gift cards are also available for products and services but cannot be used to purchase other gift cards.
What should I do if I'm not satisfied with a product purchased at the spa?
Products can be returned within 30 days. Skin or body care products are eligible for spa credit; other retail items can be refunded as spa credit or original payment form.
What are the operating hours of Woodhouse Spa - Cleveland?
The spa is open Monday to Saturday from 8:30 AM to 8:00 PM, and Sunday from 8:30 AM to 5:00 PM.
What nearby dining options are available to visit before or after your spa experience?
You can enjoy meals or drinks at nearby places like Shake Shack Pinecrest for burgers, Oak & Embers Tavern for barbecue and beer, or Saucy Brew Works for a pub atmosphere, all within the Pinecrest neighborhood.
Are there nearby retail stores to visit during your trip to the spa?
Yes, several retail options such as J.Crew, Fabletics, Madewell, Vineyard Vines, and Charlotte Tilbury cosmetics are nearby, perfect for shopping before or after your spa visit.
Is there nearby accommodation for visitors to the area?
The AC Hotel and Ac Lounge are nearby options offering comfortable hotel and bar services, ideal for guests traveling to visit Woodhouse Spa - Cleveland.