Rowan Walt Whitman

Reviews

• MZ

  Michelle Zadeh

  4 days ago
  1.0
  I had the worst experience with my four-year-old daughter here. We went in for an ear piercing change. As soon as she got her earrings changed, and we came home she started saying her left ear was in a lot of pain. The next morning the back of the ear bubbled and was filled with blood and fluid, and when I walked into the store to explain this the first thing she asked me was does my daughter have a fever? And trying to explain to me, it’s not an infection. It’s just some fluid buildup instead of being apologetic for her earring being put on too tight. they ended up replacing the back of the earring for her, and my daughter had to scream bloody murder because she was in such pain and instead of being sympathetic or apologetic, especially to a four-year-old was extremely disappointing. I was offered the spray for her ears to make sure they’re clean and was charged for it and honestly was appalled. I thought the least they could do was give that to me after everything we’ve been through. My daughter‘s ears were absolutely fine, but as soon as they change the earrings yesterday to today, it was on its way, getting infected whether she has a fever or not a lot of blood came out of her ear, which is not normal. When I had asked for a huggy earring, I was told that she needs to be pierced for six months to get a hug. I called Tori piercings which my daughter originally went to and they said that is not true. You do not need to wait six months to wear a kid huggy earring. Do yourself a favor go elsewhere. By far the wors
• DS

  Danielle Sagistano

  6 days ago
  5.0
  I went to ROWAN for 2 piercings so far and. It’s have been seamless. I previously had helix piercings done that were infected and never healed properly. Daniella took the time to review proper care and really made sure if I was spending the money it would work this time. Thank you Daniella for doing this and spending so much time with me!
• LG

  Laura G

  Jan 6, 2026
  5.0
  I’ve had two great experiences at Rowan. Daniela was wonderful
• DR

  David Ross

  Jan 2, 2026
  1.0
  I am directing this communication to Micaela, who I am told is the manager of the Rowan in Whalt Whitman Shops. Tonight, Friday January 2, 2026 my daughter and wife had a 6 pm appointment for ear piercing. We arrived and checked in with "Emily". We then waited almost forty (40) minutes. After these forty (40) minutes, the nurse "Tyra" took two individuals who did not have an appointment and had arrived after us. After 25 more minutes, they walked out of the room and the nurse told us we would still have to wait. At this pint I asked the nurse why people who did not have appointments and who arrived after us were serviced first? I had already expressed to Emily that we had been waiting more than 45 minutes. The nurse Tyra initially said she had not pierced their ears, just "looked at them". I had two problems with this. First, they clearly had pierced ears and PAID FOR THE PIERCING as she was telling me this. Second, regardless, we had an appointment and had been waiting first. I told her this was unprofessional, at which point the nurse Tyra said she doesn't have to do anything and refused us service. I approached Emily and asked her if she was the manager. She said no. I asked her what the policy was regarding appointments and arrivals and she said she did not know the policy. While I was having this conversation, the nurse Tyra went to get security and tried to have us thrown out. The nurse Tyra told the security that we had refused to pay. This was yet another lame lie and even Emily could not go along with it. I explained to security that we had an appointment, had waited and entire hour and then were refused service. The nurse Tyra then stated that asking for the name of the manager constituted a "threat". As a customer with an appointment, I firmly believe I have a right to contact management and express my dissatisfaction with the failure of employees to do their job. That is not in any way a "threat". Frankly, the nurse was acting irrational. Even the supervisor of security named Wesley agreed that there was something going on here. A customer should receive the service advertised, should not be threatened, and an employee should not make up absurd lies to try and escape the responsibility for their actions.
• AG

  Alyssa G

  Dec 17, 2025
  5.0
  Had the best experience with Daniela at the Walt Whitman mall. She helped me choose the perfect placement and jewelry and was very patient and knowledgeable. I highly recommend !

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