Business Details
About
Day SpaSpaNail SalonMassage SpaHair Removal ServiceWoodhouse Day Spa
Welcome to the Woodhouse Spa here in Rochester Hills, Michigan, located in the beautiful Village at Rochester Hills, a charming outdoor shopping center featuring luxury retailers, restaurants, and more. We invite you to enjoy our several Signature spa services only found at our spa, such as Hydrafacial Classic or Deluxe , Meditative Mood Soak or Calming Retreat. Upon entering our 6500 sq. ft. luxury spa, you will be greeted with a warm smile as your journey into relaxation begins. Leave the outside world behind as you slip into a luxurious robe and relax by the fireplace in our Quiet room while you sip a cup of tea. We invite you to come in and experience the Woodhouse difference.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Woodhouse Spa - Rochester Hills
364 North Adams Rd, Rochester Hills, MI
48309, United States
Hours
Reviews
4.7
628 reviews
5 stars
563
4 stars
16
3 stars
10
2 stars
10
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is consistently described as friendly, professional, and attentive, creating a welcoming atmosphere for guests.
Massage Quality
While many customers praised the massages, some expressed dissatisfaction with specific therapists not meeting their pressure preferences.
Spa Environment
The spa is noted for its beautiful, calming ambiance and cleanliness, contributing to a relaxing experience.
Service Reliability
A few customers reported issues with appointment cancellations and unprofessional service, indicating a need for improved reliability.
Overall Experience
Most reviews highlight a positive overall experience, with many customers expressing a desire to return and recommend the spa to others.
- MCMary Ann Capo3 days ago5.0Today’s Glo2Facial with Geena was absolutely wonderful. During the treatment and afterwards, my skin felt bright, refreshed, and flawless. Highly recommend!
- SCStacy Chandler4 days ago1.0They are claiming that they "explained" something to me at checkout. Can we mention that it was not nicely, nor did they try to rectify the situation or make me leave a pleased customer. Why dont you send a confirmation for the FULL SERVICE BOOKED so people can actually see what they purchased? I never received a SINGLE text or email that said I booked a deep tissue add on. Because I did not. Still after all this, there has been zero attempt to get me to come back. Terrible customer service.
- SCStacy ChandlerJan 6, 20261.0I was overcharged by $40 for a service that I never booked. Customer service was terrible. Nobody tried to please the customer. Spent $40 on a “deep tissue” for my mom and I when my confirmation emails clearly do not say that I ever booked those add ons. Best part is that their email address conveniently doesn’t work to get in contact with anyone. They robbed me of $40.
- BCBo CJan 2, 20265.0I had a great experience at Woodhouse Spa this morning. My hydro facial was relaxing and very enjoyable, my skin feels and looks amazing. Laura was my aesthetician, she is great. I highly recommend her. I also want to complement front desk for exceptional customer service.
- NFNoel FuhrmanDec 17, 20254.0Nice spa (welcoming, warm, easy booking, nice locker room, nice relaxation room and good service for drinks/general needs.) I did a treat day for my Birthday (I typically go to Birmingham but decided to stay closer to home and I will say do something a pinch more "affordable" noting it's still pricey) but the services were mediocre for the price. My skin looked lovely post facial and the facialist was very nice - nothing wildly special though. Personally, I don't love facials where they are wearing gloves. Where I struggle (and did tell the receptionist) was with my massage. I booked months ahead to ensure a Birthday spot (with a Holiday birthday knowing it gets busy) and was referred to Nate. Post experience, both my facialist and receptionist said "wow, I don't know why someone would refer him, he's not the deep tissue guy." I really explicitly said during booking I know I need whoever can supply the most pressure so bummed here. I was very vocal during the experience and asked for more pressure 3X and it still did not feel deep tissue. Where I really struggle and why I want to leave more feedback for the spa is that he never acknowledged what I was saying and never spoke back to me/responded out loud when I was communicating with him. Only once when I asked him not to do my legs did he reply (on the 3rd time of me asking ensuring it was loud enough) he finally kind of let out an ok and said he'd move on to my back. He also never asked how the pressure was. Most (good) providers will do this once they get going a few minutes in. General feedback, please have your service providers speak to those that they are servicing. I know so many people aren't even confident enough to say something so it's up to them to check in and make sure it's all going well. I on the other hand am vocal enough (I know I need ultra deep tissue) but to not be acknowledged was wild.
Frequently Asked Questions About Woodhouse Spa - Rochester Hills
Spa Reservations
If you are using a gift card, please call to book so you can use your gift card instead of credit card as required online.
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. If you wish to reserve using a gift card, please call the spa to book your appointment, do not book online. If you choose to book online, your credit card will be processed for your deposit and the gift card can be used for the balance of the service after your appointment. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 20 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests 12 and older with parental release before the services can be rendered. We require that parents be present in the spa for children ages 12-15. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, Credit Card and Woodhouse Spa Gift Cards. Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards or any spa memberships. Gift card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. Gratuities are not included in the value of the services and are at the discretion of the guest. Customary Gratuity ranges from 18-20%
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase with a receipt. For other retail items returned with receipt, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
What signature spa services are offered at Woodhouse Spa - Rochester Hills?
Woodhouse Spa offers signature services including the HydraFacial Classic or Deluxe, Meditative Mood Soak, and Calming Retreat massage.
How do I make a reservation at Woodhouse Spa - Rochester Hills?
To make a reservation, especially if using a gift card, please call directly to book. Credit cards are required to guarantee appointments when booking online. It's recommended to schedule with as much advance notice as possible.
What are the arrival guidelines for my spa appointment?
Guests should arrive 20 minutes prior to their appointment. New guests should allow 30 minutes for profile completion. Late arrivals may reduce treatment time and are charged full price. Spa robes, slippers, private lockers, and beverages are provided.
What is the cancellation policy at Woodhouse Spa - Rochester Hills?
A 24-hour advance notice is required for cancellations or rescheduling. For packages and treatments longer than 2 hours, a 48-hour notice is needed. Insufficient notice may result in full service charges. No-shows are charged full price.
What payment options does Woodhouse Spa - Rochester Hills accept?
Payments are accepted in cash, Visa, Mastercard, Discover, and American Express. Woodhouse Spa Gift Cards are also accepted but cannot be used to purchase other gift cards or memberships.
Are there any age restrictions for spa services?
Guests 12 and older can receive services with parental release. Parents must be present for children ages 12-15. Only guests receiving services are allowed to accompany you for a peaceful environment.
Which skincare brands are available at Woodhouse Spa - Rochester Hills?
The spa carries products from Skin Ceuticals, Babor, IS Clinical, and Farmhouse Fresh.
What are the business hours of Woodhouse Spa - Rochester Hills?
The spa is open Monday and Thursday from 10:00 AM to 8:00 PM, Tuesday, Wednesday, Friday, and Saturday from 10:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
What popular shopping options are near Woodhouse Spa in the Village at Rochester Hills?
Nearby shopping includes LOFT, Ann Taylor, Eddie Bauer, Soma Intimates, Chico's, Jos. A. Bank, lululemon, TALBOTS, Victoria’s Secret & PINK, Carson’s, and Von Maur Rochester Hills, perfect for visiting before or after your spa experience.
Which dining options are conveniently located near Woodhouse Spa - Rochester Hills?
Customers can enjoy dining at nearby restaurants like Mitchell’s Fish Market, Sea House, Mitchell’s Seafood House, Bravo Italian Kitchen, Guy Fieri’s Flavortown Kitchen, and Mr. Beast Burger.
What wellness and fitness venues are near Woodhouse Spa - Rochester Hills?
Nearby wellness venues include Massage Envy - Rochester Hills and YogaSix Rochester Hills, ideal for complementing your spa day with additional relaxation or fitness.