Business Details
About
Day SpaSpaNail SalonMassage SpaHair Removal ServiceWoodhouse Day Spa
Welcome to the Woodhouse Spa here in Detroit, Michigan. Spend the day, shopping, dining, and exploring along Detroit's trendy Woodward Avenue, where you can conveniently find your local Woodhouse Spa. Upon arrival, a variety of warm and relaxing teas are available to help you slip into a state of complete relaxation or enjoy a signature Woodhouse Mimosa or glass of wine in our luxurious Quiet Room between services. We can't wait for you to experience the Woodhouse way.
Details
- Requires appointmentAvailable
- Credit cardAvailable
- DebitAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.1
477 reviews
5 stars
319
4 stars
37
3 stars
30
2 stars
21
1 star
70
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, professional, and accommodating, enhancing their overall experience.
Service Quality
While some massages and facials were highly rated, several customers reported inconsistent service quality, with some feeling rushed or not receiving the expected attention to their needs.
Atmosphere
The spa's ambiance was frequently described as warm, inviting, and relaxing, contributing positively to the customer experience.
Customer Service Issues
Numerous reviews highlighted significant issues with customer service, including poor communication, booking errors, and lack of responsiveness, leading to customer dissatisfaction.
Facility Concerns
Several customers noted issues with the facility, such as cleanliness, maintenance problems, and inadequate amenities compared to other locations.
- VMvirginia metty2 days ago5.0So nice. The massage therapists are fantastic and we felt pampered the moment we walked in. Got a Swedish couples massage. Excellent for first timers. Will def be back
- NMNatalie Miramontes2 days ago2.0booked a 50-minute deep tissue massage, but the massage itself lasted closer to 35 minutes and did not feel like deep tissue—more of a light, relaxation-focused massage, even though I shared specific areas to focus on. I understand I arrived 2 minutes late, but there was no clear communication that the 50 minutes included time to change or settle in. The process (locker room, robe, being brought to the room) made it feel like there was time, yet the service started around 12:14 and I was back in the lounge by 12:52. I’ve been getting massages for over 20 years, and typically you either receive the full time you paid for or expectations are clearly communicated. Overall, the customer service and experience did not match the cost or the aesthetic of the space. It felt like you’re primarily paying for the ambiance, not the service. Unfortunately, I would not return.
- JDJoslyn DrossardJan 5, 20261.0I rarely write reviews, but given this experience - I needed to. I received an $150 giftcard for my birthday from my girlfriends, which I thought was beyond generous. After looking at the website, I found that it was necessary for the price point of almost all services. I booked a 50 minute massage session and cupping for an additional $30, it totaled out to $155 when I selected confirm. When I arrived, I was notified that I was going to have $37 charged to my card on file with 0 explanation as to why (they add a 20% gratuity with no explanation of this anywhere online or in-person). I then received a rushed tour of the spa, and found myself confused about how to lock the lockers and found the locker room itself to be poorly designed and awkward, and couldn't get changed fast enough between arriving and leaving. I then entered the waiting room which had a nice ambience with a serve yourself display of snacks. For the price point, I was surprised that this was the case. I then was grabbed by my massage therapist who gave little to no direction on what I was to do (this was my first massage in ages), and as she left the room for an excess of what felt like 10+ minutes, I felt uncomfortable and unsure. When she returned and begun the massage, the massage table squeaked throughout the entirety.. not exactly the relaxing vibe one plans for. She stated "that concludes your massage" and left eagerly with no instruction on my next steps upon leaving. Upon returning to the desk, I stated that I never received my $30 cupping, they didn't apologize or offer to provide my service but said they would return $30 of my $37 gratuity that was automatically applied, which was somewhat appalling. However, joke was on me, because they still charged my card the full $37 despite the sub par costumer service. Save your money and go somewhere else.
- RBRachel BlackJan 3, 20265.0Wonderful experience! The spa is on the lower level, and it's nice and quiet and dark down there. Everything smelled so nice---from the essential oil diffusers throughout the spa to the robes. The waiting area was very nice--they had a little variety of snacks, water, and offered tea and wine. Unique was my massage therapist and did a great job. The table was nice and heated, and I loved the hot towels and peppermint oil Unique had. The staff were very friendly. Note: Make sure you scan the QR code at check out to get your parking validated. Also keep in mind a 20% gratuity is added automatically to your total. Definitely recommend! Plus, you're in a great location. I made sure to stop at The Lip Bar and Avalon Bakery after. :)
- MFMaria FloresDec 5, 20251.0I booked a massage for my boyfriend’s birthday along with a Deluxe Hydrafacial for myself at Woodhouse Spa. When we arrived, everything started off smoothly, we were greeted, taken to the changing rooms, and brought to the relaxation area. Unfortunately, that’s where the experience began to decline. A front desk staff member informed me that my scheduled aesthetician was having car trouble and would not be able to perform my Hydrafacial, but they had a backup aesthetician available for a different anti-aging facial. Before going into the dressing room, I specifically asked if we could still add a quick dermaplane and was reassured multiple times that this would not be a problem. Once the backup aesthetician took me back, she immediately informed me they were not equipped to offer dermaplaning at all, leaving me disappointed a second time and feeling misled. The service itself felt rushed and lacked communication; she applied several products without explaining what they were or what she was doing. I also got the impression that being added to her schedule last minute frustrated her. When checking out, I voiced that I did not appreciate being told conflicting information about the dermaplane. They did apply a discount and later offered 60% off my Hydrafacial for a future visit, which I appreciated, but by that point the trust was already broken. I was also given inconsistent explanations about why my original aesthetician was unavailable, which further added to my concern. Overall, the lack of transparency, communication, and consistency made what should have been a relaxing, special experience incredibly disappointing. Unfortunately, this experience has made us decide not to return. To add to this terrible experience I woke up with an incredibly itchy face.
Frequently Asked Questions About Woodhouse Spa - Detroit
Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest, therefore, a credit card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone. Credit cards are required to reserve all appointments, including those using gift cards. We accept Visa, Mastercard, Discover and American Express.
Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For a new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services (i.e. pregnancy, food or product sensitivities or aggressive medications). We recommend that valuable items be left at home. Woodhouse is not responsible for lost or stolen items.
Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notice to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.
Spa Requirements
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.
Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, most Major Credit Cards and Woodhouse Spa Gift Cards.Woodhouse gift card contains value which may be used to purchase products and services at face value. This card cannot be used to purchase other gift cards. The card must be presented at time of purchase and the available balance will be applied to the transaction. Prices vary by spa and are subject to change without notice. Spa locations are individually owned franchises solely responsible for any and all gift card liabilities at their respective locations. Redemption of this card is subject to certain restrictions and expirations set by each spa location or state regulation. Should this card be redeemed at another location, the card will be redeemed at face value. This card is non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. This card is not transferable and Woodhouse is not responsible for any lost, stolen, damaged or unauthorized use of the card. No express or implied warranties apply. Series of services are not refundable, but can be converted to spa credit. There will be a $50.00 fee each time a check is returned as well as any incurred charges for collection of payment owed. Gratuities are not included in the price of the services and are automatically added upon guest checkout.
Spa Products and Returns
In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.
How can I make a reservation at Woodhouse Spa - Detroit?
To secure your preferred appointment time, it's best to book in advance or at the end of your previous visit. Reservations require a credit card and are subject to availability. You can book online through their reservation page.
What should I know about arriving at the spa?
Arrive 15 minutes before your appointment to relax and complete any necessary forms if you're a new guest. Late arrivals may reduce your treatment time and no extra time will be added.
What is the cancellation policy at Woodhouse Spa - Detroit?
Cancellations require at least 24-hour notice, or 48 hours for spa packages more than 2 hours. Failure to provide sufficient notice may result in full charges. No-shows will be charged full price.
Are children allowed at the spa?
Guests of all ages are welcome; however, some services require parental release forms. For a peaceful environment, only those receiving services should accompany guests inside the spa.
What payment methods does Woodhouse Spa - Detroit accept?
Payments can be made via cash, major credit cards including Visa, Mastercard, Discover, and American Express, as well as Woodhouse Spa Gift Cards.
Does Woodhouse Spa offer any special amenities upon arrival?
Yes, guests are welcomed with a variety of warm teas to promote relaxation and can enjoy a signature Woodhouse Mimosa or wine in the Quiet Room between services.
Where is Woodhouse Spa - Detroit located and what are its operating hours?
Woodhouse Spa is located at 1447 Woodward Ave, Detroit, MI 48226. It is closed on Mondays and open Tuesday to Sunday with varying hours from 10:00 AM to 7:00 PM depending on the day.
Is there parking available near Woodhouse Spa?
Yes, there is up to 3 hours of complimentary parking available at the Z Garage next to Gucci and at 1001 Woodward at State Street next to Avalon Bakery.
What nearby places can I visit before or after my spa appointment?
You can visit the nearby House Of Pure Vin for a wine bar experience, or stop by 6 Salon for additional beauty services. For social activities, Drive Table Tennis Social Club is nearby, offering fun entertainment options.
How can nearby transit or transportation services assist me visiting Woodhouse Spa - Detroit?
Detroit Airport Limo & Transportation nearby offers limousine and travel services that can help you conveniently reach Woodhouse Spa, ensuring a relaxing start and end to your spa visit.