While many customers praised the friendly and helpful staff, there were several complaints about rude service and inconsistent policies regarding exchanges and returns.
Pricing Issues
Customers frequently noted that prices were higher than competitors, leading to dissatisfaction, especially regarding price matching and perceived unfair pricing practices.
Product Selection
The store is well-regarded for its extensive selection of beauty products, wigs, and hair care items, which many customers found to be a significant advantage.
Store Experience
Overall, the shopping environment is described as clean, organized, and welcoming, with many customers appreciating the atmosphere and music.
TW
Travieetta Woodley
Dec 31, 2025
1.0
I bought some hair glue. The salesperson had a nasty attitude and sold me a bottle with a craked top with tape wrapped around it. I'm sure he knew what he did. Make sure you make sure all items are sealed when you shop there. When I shop at M&M I spend at leat $100.00 or more. I refuse to shop there again.
MM
Marvin Morris
Aug 8, 2025
3.0
I went here looking for some beard products. Beard oil, conditioner, balm, etc. Compared to Amazon and a few other stores this place is wayyyyyy over priced for those products. One particular beard oil in this store was priced in this store at $12.99. On Amazon same size bottle is priced at $6.99! But they do have a wide range of beauty products for women and men. But I would advise people to compare prices everywhere before you buy.
KT
Kayla Trotter
Aug 6, 2025
1.0
I’ve been shopping at M&M Beauty Supply for years — since they opened. Not just for myself, but for others too. I regularly spend hundreds of dollars here, supporting the business both during their monthly sale days and at full priced days.
Recently, I purchased a red hair color during one of their 50% off days. When I got home, the shade was too bright for my liking. It wasn’t a huge difference, but it was enough to feel overwhelmed. So I went back, unopened product and receipt in hand, just looking to swap it for the more toned-down shade.
I had already spoken to multiple staff members who told me that as long as the item was untouched and I had the receipt, I could exchange it — no problem. But once I got to the counter, he made it a point to say all sales are final. Then he told me I’d only get a $34 credit and would have to pay the difference to repurchase the same item at full price. All because I bought it on a sale day.
I wasn’t trying to return it or ask for a refund. I simply wanted to swap a product for the correct one — something that’s been allowed in the past. Whether this is a new policy or not, I don’t know. But the way it was handled was inconsistent, unprofessional, and honestly disappointing.
It’s disheartening to feel like my continued support and significant spending means nothing to this store.
Unfortunately, today will be my last day shopping at M&M Beauty Supply. It’s a shame to lose not just one customer, but the several I regularly shop for. I’ll be taking my business elsewhere — to places that value customer loyalty and prioritize fair, honest service.
TG
Tanisha Gipson
Aug 2, 2025
5.0
I was able to find my hair color and developer at this store vs when I purchase from another beauty supply store.
GM
Gloria Maldonado
Jul 21, 2025
1.0
50% Off sale day you can't get the sale on the clearance items you need to subtract the 50% off from the Regular price. Why is there two prices on a product? Dave is really trying to get every last penny if you already marked something down it obviously is reduced to sell. Stop trying to be greedy.
Synthetic Wigs are $90 each
Extremely Overpriced
Hair To Beauty And Kali Beauty Supply Are Cheaper And They Do Not Try To Nickel And Dime You. I am disappointed in this store Dave Lost his integrity in my opinion. The Only Good Thing about his store is that he has a big selection. Other Than That Do Better With Your Prices
Frequently Asked Questions About M & M Beauty Supply & Wigs
What products and services does M & M Beauty Supply & Wigs offer?
M & M Beauty Supply & Wigs specializes in hair extensions and wigs, serving as a beauty supply store, wig shop, barber supply store, and hair care supply store.
Where is M & M Beauty Supply & Wigs located?
It is located at 16 W Lincoln State Route, Merrillville, Indiana, 46410, USA.
What are the typical opening hours of M & M Beauty Supply & Wigs?
The store is open from 9:00 AM to 10:00 PM Monday through Saturday, and from 9:00 AM to 8:00 PM on Sundays.
How can I contact M & M Beauty Supply & Wigs by phone or email?
You can call them at +1 219-738-2540 or email supplym@att.net for inquiries.
What payment methods are accepted at M & M Beauty Supply & Wigs?
They accept American Express, Apple Pay, Cash, Discover, MasterCard, PayPal, Samsung Pay, and Visa.
Since when has M & M Beauty Supply & Wigs been in business?
They have been serving customers since 1996.
Does M & M Beauty Supply & Wigs have a presence on social media?
Yes, they have a Facebook page (mm.beauty.1996), Instagram @mmbeautysupply1996, and Twitter @mmbeauty1996.
Which nearby places could I visit after shopping at M & M Beauty Supply & Wigs?
Nearby places include Jerk N Go for Caribbean cuisine, Roxana's Restaurant serving Afghan food, and ALDI for grocery shopping.
Are there convenient services near M & M Beauty Supply & Wigs for shipping or postal needs?
Yes, UPS Access Point, US Post Office, and United States Postal Service locations are nearby for your shipping and mailing needs.
Where can I find automotive supplies close to M & M Beauty Supply & Wigs?
Carquest Auto Parts has nearby stores providing automotive parts and supplies close to M & M Beauty Supply & Wigs.