Hair Cuttery is the largest privately owned and operated chain of full-service hair salons in the country, employing thousands of salon professionals in over 500 company-owned locations on the East Coast and the Midwest. A full-service, value-priced salon, Hair Cuttery offers cut, color, blow-out and styling trends for women, men and children; appointments and walk-ins are welcome. You can schedule an appointment using our HC APP, visiting our website, or by calling the salon. Hair Cuttery also carries a full line of professional hair care products. Hair Cuttery is committed to delivering an amazing guest experience through its highly trained and skilled salon professionals and highest safety standards.
Many customers praised specific stylists for their professionalism, skill, and ability to listen to client needs, particularly highlighting MJ, Ada, and Jenna.
Customer Service
There were mixed reviews regarding customer service, with some customers expressing dissatisfaction with appointment management and staff responsiveness.
Haircut Satisfaction
While many customers were pleased with their haircuts, there were notable complaints about uneven cuts and inexperienced stylists, particularly for children's haircuts.
Pricing Issues
Several customers reported discrepancies between quoted prices and final charges, leading to frustration and perceptions of false advertising.
Overall Experience
The salon received a mix of positive and negative feedback, with many customers expressing a desire to return due to good experiences, while others reported significant dissatisfaction.
JL
Jim LeTang
Oct 25, 2025
5.0
I have not gotten a haircut from a business since 2021 because I have always had terrible experiences and I feel like the stylists never quite listen to what I’m saying.
I was in dire need of a haircut today though, so I went into Hair Cuttery for my haircut and a beard trim. MJ was my stylist and not only made me feel heard, but at the end of my haircut I looked like a brand new man and I felt like one too. The stylists all seem friendly and so professional.
Here’s the biggest thing though. My beard is not the best. It grows like a monster on my neck, but looks like pubes on my face. Well let me tell you after MJ had like 5 minutes it looked MILES better. I would have never been able to shape it in such a way that makes my jawline look so good and I just feel and look so much cleaner.
Will definitely come back. Very professional and nice workers at this location!
CM
Christina Meo
Oct 20, 2025
5.0
Christina is a rockstar! After years of going to a top salon in Arlington Heights, I had an appointment cancelled last minute. After my nail appointment next door, I went in for a quick cut. We wound up doing a cut with color and to say I was wowed, is an understatement. Fast forward years and many styles later, she still continues to wow me. Christina is professional, knowledgeable and realistic about what can and can't be done. My whole family now see her and I always get compliments on my hair. Thank you Christina for always making me feel and look my best. You have a client for life!
AC
Ana Cruz
Oct 13, 2025
5.0
Ada was super professional and really took the time to explain proper hair care. She listened to what I wanted and made sure the cut and color matched my vision perfectly. I absolutely love the layers and how everything turned out! She was also so kind and easy to talk to. I’d definitely recommend her to anyone looking for a great stylist. 💇♀️✨
BT
Bella Taylor
Sep 24, 2025
5.0
Ada always does my hair when I come in! She’s great with conversation and knows exactly what I want. She’s very knowledgeable with products and any other questions you have. I love my hair! Be sure to ask for ADA when you come in.
KK
K- KD
Sep 18, 2025
1.0
Went for kids' haircuts and foolishly made appointments with specific stylist instead of first available one. Never used her before, just based off of time, date and appointment availability online. We come in and she had just begun a haircut on another client. Instead of another stylist offering to take over we waited 40 minutes while every other employee just disappeared in the back. Nobody had an appointment waiting. As my boys are still very little and I was already there, I didn't want to just leave and reschedule as this was such a huge waste of time already, I left work early and I needed to go ahead and get them their haircuts. The stylist ended up being incredibly inexperienced with just a basic little boy haircut. Every single cut took so long for her to make. It didn't occur to her to pedal the chair higher up so she didn't have to squat so hard all over the place. We just assumed every stylist is familiar with all client ages and sizes and we don't tend to tell someone how to do their job. We just hoped for a good result and not having to get them another haircut again for the next few months. The kids were being held by us and were not flailing around. There were some tears, but not unusual for fidgety little boys who want to go home after a long day. She gave us no directions on how to position ourselves so she gets the best possible angle. It must have truly been her very first toddler and 3 year old haircut. Unbelievably uncomfortable and upsetting experience. Their haircuts are an absolute mess. I could have probably performed a similar botch job myself at home. We usually go to Great Clips near our house, but thought to take advantage of HC discount codes we had. Thankfully we at least didn't pay full price for that.
If you know you're not comfortable and familiar with kids' haircuts, please let a more experienced or at least more confident co-worker take over. In hindsight it's obvious the other stylists were probably glad to not have to do small childrens' haircuts and hid away happily in the back rooms.
Frequently Asked Questions About Hair Cuttery Color & Haircuts - Hoffman Estates
What services does Hair Cuttery Color & Haircuts in Hoffman Estates offer?
Hair Cuttery offers full-service haircuts, coloring, blow-outs, and styling trends for women, men, and children, along with a full line of professional hair care products.
Where is Hair Cuttery Color & Haircuts located?
The salon is located at 9 Golf Ctr, Hoffman Estates, IL 60169.
What are the business hours for Hair Cuttery Color & Haircuts?
The salon is open Monday to Thursday from 9:00 AM to 9:00 PM, Friday 8:00 AM to 8:00 PM, Saturday 8:00 AM to 7:00 PM, and Sunday 8:00 AM to 5:00 PM.
Can I schedule an appointment online or via an app at Hair Cuttery in Hoffman Estates?
Yes, you can schedule appointments through the Hair Cuttery website, their mobile app available on iOS and Android, or by calling the salon directly.
Does Hair Cuttery accept walk-ins or require appointments?
Hair Cuttery welcomes walk-ins but also accepts appointments for your convenience.
What payment methods are accepted at Hair Cuttery Color & Haircuts?
The salon accepts American Express, Apple Pay, Cash, Discover, MasterCard, and Visa payment methods.
Is the Hair Cuttery location in Hoffman Estates wheelchair accessible?
Yes, Hair Cuttery offers wheelchair accessible seating and restrooms to accommodate customers with disabilities.
Are there nearby places to visit when I come to Hair Cuttery in Hoffman Estates?
Yes, nearby places include Healing Touch Chiropractic & Acupuncture for wellness, Petland Hoffman Estates and Aquarium Adventure if you love pets, and El Taurino Mexican Grill where you can enjoy a meal before or after your salon visit.
How can nearby businesses like The UPS Store and Shred Nations be useful when visiting Hair Cuttery?
You can conveniently handle shipping, printing, or document shredding services at The UPS Store and Shred Nations while visiting Hair Cuttery, making it easy to combine errands in one trip.
What other beauty services can I find near Hair Cuttery in Hoffman Estates?
Nearby beauty services include Coco Nail Bar, offering nail and waxing services, which makes it convenient to complement your hair appointment with other beauty treatments.