Capelli's Studio & Spa

Reviews

• RH

  Robin Hodge

  Dec 28, 2025
  5.0
  I have been going to Capellis since 2010! I even got ready for my wedding there in 2013! I always get really excited about my appointments! I always leaving looking & feeling better! Love everyone there!
• GT

  G T

  Dec 26, 2025
  5.0
  Booked a last minute appointment with Billie Rae to refresh my blonde while I was home for the holidays. She did a fantastic job on my hair. She took the time to make sure I was informed about the process before we started and I left the salon feeling fantastic. Capelli’s is the best!
• MK

  Maddy Kelm

  Dec 11, 2025
  5.0
  This was my first time at the studio and with Billie Rae and I’m in love. Billie Rae talked me through every step, helping me find something that works for me, and I left with a haircut that has me feeling amazing about my hair!!! I also got to meet Em, her co worker, and she was the sweetest!! My haircut and style was very reasonably priced, and will be coming back to her!
• KW

  Kelsey Wells

  Dec 10, 2025
  5.0
  Billie Rae did my son’s hair yesterday and did an amazing job. She walked him through what he need to do with wanting to grow his hair out and what to try. She is the best
• AU

  A Google User

  Dec 6, 2025
  1.0
  I decided to try this salon after hearing it was considered the second-best in Decatur. I’m not from the area and was on a tight schedule, so I went in hopeful. My consultation was actually very thorough, which gave me confidence. Unfortunately, the actual appointment was a completely different experience. First, they moved locations and never informed me, so I ended up late through no fault of my own. When I finally arrived, the stylist didn’t even remember what service she had booked for me and had to ask what we were doing. It then took another 30 minutes before I was even seated and she got started. She asked if I was comfortable having a student help with my hair. I was hesitant, but I agreed because I assumed the student would be working closely under her supervision, and I understand students need real experience. Instead, the stylist spent about 15 minutes with me and then left the student to do almost the entire service alone while she worked on another client in a completely different room. I was extremely anxious about how my hair would turn out, as this was absolutely not what I was told to expect. Thankfully, the student went above and beyond to reassure me, and my hair did turn out good. It wasn’t exactly what we discussed or what I originally wanted, but it wasn’t too far off, and I genuinely appreciated the student’s effort. However, the reality is that the only things the stylist I paid for actually did were seating me, washing out my dye, and cutting my hair. The student handled everything else. I was very upset that the stylist wasn’t upfront about double-booking herself and essentially neglecting my service. I paid over $500 expecting work done by a top-level stylist, not to be placed in a room with a student performing the majority of the service and not to leave without the exact result we agreed upon. All of that was frustrating enough, but what truly prompted me to write this review was the environment itself. A salon should be a safe, comfortable place where women can feel good about themselves. I understand that salon culture can sometimes include casual conversation or gossip, but what I witnessed was completely different. The stylist and others openly made fun of a client the moment she walked out the door right in front of other clients. It was disrespectful, unprofessional, and honestly disgusting behavior. It made me feel uncomfortable and confirmed that this is not a place I’d ever return to. Needless to say, I won’t be back.

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