Hair Cuttery

Reviews

• SS

  Staci Saylor

  Aug 3, 2025
  1.0
  Pamela is horrible!!!!! I had an appointment, she left me in a rince sink bent back& Ive had surgery on my neck she left my color on for 1 hour & 30 minutes then only rinced half my hair color out on one side of my head. She then left me to do 3 walk-in haircuts and sell products. Thank goodness another customer and beautician Darci bless her heart. She noticed she also left me laying in a rinse sink after just having neck surgery burnt my scalp up on the one side Darci rinced out the rest & got the color off my face & out of my eye. . A customer of Darci s seen she had only rinced half of my hair color out and left color all over the other half of my head my face ears n a spot on my eye I was screeching in pain which I disclosed. She did no consult no trim.no blow out Just left me to do 3 walk in haircuts n sold product while leaving me so one side of my head the color was left on one hour 30 minutes& I had a appointment Thank goodness for Darci after her customer told her. Darci came right over as Pamela waa selling product and I hadn't seen her for 30 minutes while laying in the rince bowl in pain & my scalp burnt from scolding water from Pamela who never came back to finish rinsing me. I mean, she was just ignorant or impaired. Scary! Darcy had to come & finish me customers could not believe this . I immediately asked for help up in my chair I stood up in pain found a comb & my hair soaked no blow dry no trim which I asked for I combed my own hair out n seen chunks falling out I. I.picked up.the chunks of my hair that fell out, took pictures of all the color all over me, my hair falling out in chunks. Worst hair appt in 45 years. I go to the Dr tomorrow. I still feel my scalp.is burnt, n my neck is in extreme pain. She sure charged me, though. She blamed everything on a guy named Brett, who said he left people setting that were walk-in cuts. That's a lie because i told him bye when he left & their was only one when he left in a chair. She lied she just left me to do 3 new walk-ins & sell products and never came back to sink. Color stays in for 45 minutes, not 90 minute's. . She was so sloppy with my single color touch-up that she covered my highlights I had done prior with the color n highlight n gloss n cut package with Sharon, who was slow but very good& I tipped her $38 dollars. I will be reaching out to the owner of this franchise if I don't hear back from that store manager. Ive got pictures another customer took pictures I have the hair chunks n I'm having the Dr check out my neck which im still in extreme pain and my scalp was burnt on the side she rinsed before leaving me in the rinse sink for an additionsl 30 minutes with color on the other side, she burnt the one side she did rinse with scalding hot water!!!!!!! Pamela, a real live looking Ursala, makes this location look horrible!!!! Her attitude was rude, hateful, no consult, and her hygiene was absolutely horrible she stunk! I think depending on my Dr who will be checking the constant burning of the one side of my head my neck I had surgery on 7 weeks ago and the chunks of hair that fell out along with her applying color to my roots so sloppy she covered most of my highlights Sharon done and she just blamed Brett for leaving & she still made me pay. I was in pain crying n took the bag of hair that fell out with me along with the customer who witnessed this horrid experience phone number . I left with wet hair. I am going to climb the chain of command from the owner to corporate! Do not let Ursala (Pam) & you can definitely tell who she is touch your hair. If you love She is a very rude &nasty person she has no business doing hair. Beware!!!!!!!!!!
• JR

  Jennifer Roberts

  Jul 3, 2025
  3.0
  My hair was not cut how I asked or showed in a picture
• LL

  Leslie Lashley

  Jun 29, 2025
  5.0
  Mark understood when i explained my health issues and how they affect my hair. He was gentle and careful, and the cut he gave literally made my thinning hair look thicker! Very grateful, highly recommend
• DT

  Demolished Orange (THE1STGAMEMASTER)

  Jun 28, 2025
  5.0
  I spent 30 dollars and got a nice clean easy to manage cut, alongside a very soothing massage while shampooing.
• AV

  Amanda Vegkley

  Jun 28, 2025
  1.0
  Poor customer service experience! I scheduled the day before and on the way to the salon they call and reschedule me for 2 hours later. I had a sitter for my baby so it wasn’t easy but it was the only day I had available so I said ok. Got there 10 minutes early, and they asked again to wait another 20 minutes. I’m sitting there and they call out a guys name- not me obviously. So I wait again. After about 15 minutes I stood up and there’s 2 employees just sitting there twiddling their thumbs within eyeshot of me just waiting. One lady got up when she saw me and asked the other employee if I was his client. “Oh.. sorry about that” and the other lady mumbled “sorry about that” By then I was super frustrated, my time was already spent waiting so I needed to get home so I just said, forget it and walked out. You sit there doing nothing as I’m waiting after rescheduling me twice when I wasn’t even a walk in. Do the job you’re paid to do! Stop wasting peoples time! Never going back to this location again.

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