Customers consistently praised the skill and professionalism of various stylists, particularly Alex, Kacey, and Candice, noting their ability to deliver desired results and create a welcoming atmosphere.
Customer Service
While many reviews highlighted friendly and accommodating staff, there were notable complaints about poor customer service experiences, particularly regarding appointment scheduling and handling of product returns.
Salon Environment
The salon is frequently described as clean, modern, and inviting, contributing to a pleasant overall experience for clients.
Mixed Experiences
Some customers reported dissatisfaction with specific haircuts or services, indicating that experiences can vary significantly depending on the stylist.
JD
Janice Dreier
3 days ago
5.0
A lovely place with friendly & capable people!!
SP
shepard parsons
Dec 21, 2025
5.0
Great as always! I’ll be back.
KE
Kathleen Moran, Electrologist
Dec 18, 2025
5.0
I am so pleased with the services received from Alex. I have fine hair. I admit I'm very fussy. Finding this salon this has been a blessing. Alex is very easy to communicate with. Each visit has been leaving with exactly what I request. She is a perfectionist. Scheduling is easy. The salon is very relaxed, immaculate with easy parking. I enjoy the location with its variety of boutiques and restaurants nearby. Look no further if you want a true professional.
SC
Sadie's Pro Cleaning
Nov 17, 2025
5.0
⭐️⭐️⭐️⭐️⭐️ PHENOMENAL STYLIST ALERT!
If you’re looking for a stylist who delivers excellence every single time, look no further than Alex at SOHO. She is truly in a league of her own.
I’m the queen of last-minute, emergency hair appointments, and Alex ALWAYS finds a way to get me in. That level of commitment and professionalism is rare — and I appreciate it more than words can say.
Every time she touches my hair, she makes it silky, soft, and absolutely flawless. Whether I’m switching up my style or sticking to my favorites, she executes it perfectly. She listens, she cares, and she brings the vision to life every single time.
On top of her incredible skill, Alex is professional, funny, warm, and just an all-around vibe. She makes every appointment feel like a self-care moment with your favorite friend. I love her to pieces.
If you haven’t booked with Alex yet, you’re missing out. She’s the BEST at SOHO — hands down. 💖🔥💇🏽♀️
VW
Valerie Walton
Nov 11, 2025
5.0
What a wonderful experience and outcome. This was my first visit to this salon, and I was looking for a haircut/style. I am happy with the result. I smile every time I look in the mirror!. Kacey was knowledgeable, attentive, and truly a master stylist! She listened, and what she came up with was exactly what I needed.
See you again for my next cut and style!
Frequently Asked Questions About Soho Hair Group & Day Spa
Where is Soho Hair Group & Day Spa located?
Soho Hair Group & Day Spa is located at 916 Whalley Ave, New Haven, CT 06515, in New Haven's West End - Westville Village.
What are the business hours of Soho Hair Group & Day Spa?
The salon is open Monday 9:00-15:00, Tuesday 9:00-17:30, Wednesday to Friday 9:00-20:00, Saturday 8:00-17:30, and closed on Sundays.
Which haircare brands does Soho Hair Group & Day Spa offer?
They offer SHG, Wella, Sebastian, Yonka, and PCA haircare products.
What specialized services does Soho Hair Group & Day Spa provide?
They specialize in hair cutting and design, well master hair coloring, hair extensions, as well as bridal hair and makeup.
Is Soho Hair Group & Day Spa wheelchair accessible?
Yes, Soho Hair Group & Day Spa has a wheelchair accessible entrance and restroom.
What payment methods are accepted at Soho Hair Group & Day Spa?
They accept AMERICAN EXPRESS, CASH, CHECK, DISCOVER, MASTERCARD, TRAVELERS CHECKS, and VISA.
Do I need to make an appointment before visiting Soho Hair Group & Day Spa?
Yes, appointments are required for services at Soho Hair Group & Day Spa.
Can I find other beauty and hair salons near Soho Hair Group & Day Spa?
Yes, nearby salons include Top Cut Barbershop, Polished Hair & Beauty Bar LLC, Tres Bien Salon, Authentic Beauty Salon and Spa, and MSB Beauty Essentials.
What nearby places can I visit for a meal or coffee around Soho Hair Group & Day Spa?
Nearby dining options include Fin and Scale (kosher and sushi restaurant), Pistachio Cafe (Middle Eastern and cafe with smoothie and juice bar options), and the Mew Haven Cat Cafe for a unique coffee experience.
Are there art galleries or shopping spots near Soho Hair Group & Day Spa for visitors to explore?
Yes, visitors can explore Inkberry Art Shop, Barrage Designs, Wunderlee Art, Lotta Studio, Strange Ways gift shop, Odeon Fashion boutique, Racquet Koop, and Yarn for arts, crafts, gifts, and shopping.