CHANEL FRAGRANCE AND BEAUTY BOUTIQUE

Reviews

• KR

  Kim Reif

  Oct 6, 2025
  1.0
  I was in yesterday I wanted to ask if they still offered the free skin care facials they have there was this female employee that was helping 3 ladies and in this midst of all this another female employee came over tapped me on the shoulder and asked if she could assist I pointed to the female employee that was helping these 3 ladies I told her no after that this female employee that was helping these 3 ladies responded to me in a very rude tone this female employee had dark hair it was up in bun and she spoke to me in a rude unprofessional tone I do not appreciate this kind of attitude from an employee this was totally and completely out of character please train your employees to be more professional with customers
• OP

  Oscar Portillo

  Dec 1, 2023
  5.0
  Excellent customer service
• BD

  Brandy Duong

  Nov 28, 2023
  5.0
  Went to the Americana last Sunday for an early holiday shopping and I wanted to check out the Chance Chanel perfumes for my mother. I believe Patrick helped me out (on the receipt) and he was stellar. He assisted me well and recommended I also pair the perfume with another one of the Chance products so I also bought a deodorant spray that smelled amazing! I’ve visited this store before and every time has been a hit. Definitely would come again. Happy holidays!
• JM

  J Mani

  Sep 14, 2023
  1.0
  I’m expressing my horrible experience at this store. I would advise anyone trying to purchase anything from here to not do so! I walked into this store on 9/13 to make a return. I had purchased a small leather hood from this Chanel boutique. The item that I had wasn’t in stock and they had to have it shipped from another store from Texas. I wanted to return the item because I didn’t end up liking the color in person as opposed to what they showed me through photos. So as I walk in yesterday. Dyanne is the one that assists me and says she’ll be back. I would say probably spent 15 minutes in the back. She comes back out and says “unfortunately, I can’t accept this item as it has signs of wear and tear”. I asked her to show me where the “wear and tear is” there was a scratch on the box and a white mark on the dust bag then proceeds to tell me there is lint inside of the box. THIS ITEM WAS NEVER USED. I want to reiterate that this item was shipped to me and delivered how would have time to wear the bag with having such a short time frame for this return? And again the same way I received the item was the way I was returning it. There was no signs of wear and tear on the bag I took pictures from there store directly that way whatever lie they want to tell corporate I have photos and video proof to back my story up. The experience that I had with APRIL AND DYANNE was completely unethical of what they’re trying to do. They are solely on commission so I can guarantee that’s why they didn’t accept the bag. I have even included pictures of the bag to show that it hasn’t been used. I have filed a complaint to corporate about the rude, hostile, and aggressive behavior I recieved from April the manager and as for Dyanne after she said they’re not going to accept my return she ran to the back and never came back out. Complete coward. They know what they did is wrong and I’m going to file a complaint to Americana as well, BBB and get an attorney involved.
• FV

  Funny Videos

  Aug 24, 2023
  5.0
  Esmeralda Lua was very professional and an informative employee infirmary about the products. Going to be a recurring shopper moving forward

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