Feedback on customer service is mixed; while some customers praised the friendly staff, others reported rude interactions and poor handling of complaints.
Quality of Work
Numerous reviews indicate issues with the quality of repairs, including improper oil changes and failure to complete requested services, leading to further mechanical problems.
Pricing
Many customers appreciate the affordable prices for gas and services, often noting that the gas prices are the lowest in the area.
Efficiency
Several reviews highlight the quick service for oil changes and other maintenance, although some customers experienced delays and miscommunication.
Trustworthiness
There are concerns about the trustworthiness of the service, with multiple customers feeling they were upsold on unnecessary repairs or that their vehicles were not properly serviced.
DP
D Peters
Oct 13, 2025
5.0
Always great service! Just oil change today, but of course techs checked all fluids, tires, brakes etc! Awesome, friendly customer service, greeted by Shannon and ladies inside are always nice. Local and trusted!!
KC
Kenneth Common
Oct 2, 2025
5.0
Just gas.
EC
Ernest C
Aug 11, 2025
1.0
After waiting hours for them to do a diagnostic on my car. This place said my car has so much wrong with it and wasn't drivable said they fix it all up for 5k. But my car didn't even move from its parking spot. They didn't even take a look at it. It was parked the same way in the same position I know it had not moved. Took it to another mechanic spot all it needed was brakes. The car runs fine with no mechanical issues. Wouldn't send anyone to this place
MS
Marlene Sandoval
Jul 30, 2025
5.0
Affordable and reliable
RB
ray brown
Jul 18, 2025
4.0
The service was fast efficient and reasonably priced would have given 5 stars had the TV not been on Fox I’m no snowflake however a business shouldn’t have such a political biased regardless of the lean I understand the demographics of oak harbor but ESPN or another neutral station would have improved my experience
Frequently Asked Questions About Hilltop Auto Service
What are the operating hours of Hilltop Auto Service?
Hilltop Auto Service is open Monday to Friday from 7:00 AM to 5:00 PM, and on Saturday from 8:00 AM to 5:00 PM. The shop is closed on Sundays.
What types of auto maintenance and repair services does Hilltop Auto Service offer?
They provide complete auto maintenance and repairs including tune-ups, oil changes, brake service, safety inspections, starters, alternators, diagnostics, timing belts, tire service, alignments, shocks, glass repair, and transmission service.
Which brands of tires and oil does Hilltop Auto Service carry?
Hilltop Auto Service carries Mobil 1 Oil and all brands of tires.
What payment options are accepted at Hilltop Auto Service?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
Is Hilltop Auto Service accessible for customers with disabilities?
Yes, Hilltop Auto Service has a wheelchair accessible entrance and restroom facilities.
How can I contact Hilltop Auto Service for inquiries or appointments?
You can contact them by phone at +1 360-675-7011 or email at hilltoptexacooh@yahoo.com.
Where is Hilltop Auto Service located?
It is located at 826 SE Midway Blvd., Oak Harbor, WA 98277-5418, USA.
Are there any community or recreational places near Hilltop Auto Service?
Yes, nearby you can find Smith Park, a great attraction for outdoor activities, and Whidbey Playhouse Inc, a community theatre venue, which you might want to visit before or after your appointment.
What nearby services can customers access around Hilltop Auto Service?
Customers can find health services like Whidbey Medical Clinic and Playhouse Dental nearby. There is also a golf instructor at CrossFit Oak Harbor Team and various landscaping businesses such as Sunrise landscaping in the vicinity.
How might nearby landmarks enhance a visit to Hilltop Auto Service?
After your auto service visit, you might enjoy visiting local landmarks like Casa del Mar, a historical building, or attend a service at Whidbey Presbyterian Church nearby.