Hall | MileOne Autogroup

Reviews

• DD

  Dominique Daye

  4 days ago
  1.0
  purchased a used 2018 Honda Accord EX-L from Hall Honda on January 7th, 2026 in good faith. I was told the vehicle had a clean Carfax. I was told it had been inspected. I was told it was safe and ready for the road. Yes, there was a disclosed open recall and I signed the acknowledgement. However, what no customer should ever experience is what happened next. Within hours of driving this vehicle off the lot, the car lost power while I was driving. I was stranded and the vehicle had to be towed back to Hall Honda shortly after purchase. After inspection by Hall Honda’s own service department, I was informed that this was not a minor issue. I was told the vehicle had a blown head gasket and required major internal engine work including timing chain related repairs. In plain terms, this car should never have been sold to anyone in the condition it was in. Let me be very clear. This was not a cosmetic issue. This was not a small repair. This was a serious mechanical failure that made the vehicle unsafe to drive and completely undeliverable. This means one of two things is true. Either the vehicle was never properly inspected before being sold, or Hall Honda knew or should have known there were serious mechanical problems and sold it anyway. Both are unacceptable. This situation cost me significant time, forced me to arrange alternate transportation, disrupted my work schedule, and created a completely avoidable safety risk. No customer should ever be placed in a position where a vehicle fails within hours of purchase. What made this experience even worse is how it was handled afterward. Instead of immediately unwinding the deal or taking full responsibility for selling a mechanically unfit vehicle, I was pushed toward a 2016 model with an older body style that I clearly stated I was not interested in. When I explained that I did not want that body style, the tone of the conversation changed and there was no longer any interest in discussing meaningful concessions. I was also shown a newer 2020 Accord as an alternative, but it was another high mileage vehicle priced at full market value. Despite everything that had just happened, there was no meaningful flexibility on price and no serious effort to acknowledge the risk or inconvenience I had already been put through. At that point it became clear that the goal was not to make this right, but simply to move me into another car on terms that were favorable to the dealership. In other words, once it became clear that I would not accept a car I did not want, the willingness to discuss concessions or take real responsibility effectively disappeared. This experience has completely shaken my confidence not only in Hall Honda, but in the standards being applied to vehicles sold under the Honda name at this location. Honda is supposed to represent reliability, quality, and trust. This experience represented none of those things. Selling a vehicle that fails within hours of purchase is not bad luck. It is a failure of process, inspection, and accountability. I am sharing this so other customers can make informed decisions.
• BB

  Briar Baughman

  5 days ago
  5.0
  David Johnson, is an incredible person and I can’t even call him a sales rep, he is such an incredible business man, to ensure all things about your business fits what you are trying to get into! Truly one of a kind!
• CM

  CéCé Méléndéz

  Sep 27, 2025
  5.0
  I visited Hall Toyota to look at vehicles, and Tom Torres was incredibly knowledgeable and informative. I thoroughly enjoyed the experience and highly recommend Hall Toyota to anyone looking for a great car dealership!
• AA

  Aquita

  Aug 20, 2025
  1.0
  Very dissatisfied and upset with my purchase. On the day I bought the vehicle I told them something was wrong with the alignment and that the car was off balance. They had me bring it back that week and said they fixed the issue. However, I have been back repeatedly for the same problem. It has gotten worse and I did meet with the Service Manager and the Suoervisor of the Mechanics. They repeatedly said nothing was wrong and then when I can back a fifth time they said I needed new tires and yes the alignment was off. I also complained for months about the loud noise that sounds like a whale squealing and they said it may be happening because my brakes are wet. I explained that it had not rained and that it’s so loud it’s embarrassing. They were supposed to to take to be evaluated at the Mazda dealership but decided they would not because it was going to cost 200 for them to have it looked over. Yet I paid over 400 for an alignment that was messed up when I bought it same day unknowingly that I was going to have an ongoing problem. I was assured the problem was fixed and it is not! I have had this car since December and feel like I have a lemon and nobody seems to care. I was assured this car is safe and a good car well it’s but according to the reports. When I bought an acura from the dealership I got really good service but now that I have this fly by night 2024 Mitsubishi Mirage nobody cares. They won’t even trade it out for something else of equal value, negotiate or buy the car back. Basically, leaving me paying for a shell of a car. I did not get the service I expected nor did I get the kind of empathy or understanding for the fact that they knowingly sold me a car with an issue, My son is in military and helped me get this car and I feel horrible that money he contributed went to this car. It’s shameful!! Now that I have complained over and over again and took my car in 5 times they are completely ignoring me. But they had no problem taking my money for an alignment that was messed up the day of purchase. They assured me the day I was purchasing the vehicle it was minor and they could fix what appeared to be an alignment issue. Where apparently they were incorrect thus car is a lemon! I will be lucky if it makes it through the year. Never again will I take a vehicle on their word because I am the one paying the consequences for trusting the dealership and service department to handle it. This won’t be my last post because until I have vented about the way in which my transaction and me as a customer military spouse and navy mom have been treated it won’t settle with me. These are the issues that I am also experiencing. If they are not going to stand behind a model car they selling off their lot then don’t selll it to customers! If I had an acura they wouldn’t be blowing me off…

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