Business Details
About
Auto Repair Shop
Express Auto Electric provides auto repair services to the Virginia Beach, VA, area.
Location
Express Auto Electric
362 N Witchduck Road, Virginia Beach, VA
23462-1944, United States
Hours
Reviews
4.0
150 reviews
5 stars
102
4 stars
12
3 stars
4
2 stars
3
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback highlights a mix of excellent and poor customer service experiences, with some staff being praised for their professionalism and helpfulness, while others were criticized for rudeness and lack of communication.
Honesty and Transparency
Many customers appreciated the honesty and transparency regarding pricing and repairs, contrasting with several complaints about perceived overcharging and unnecessary diagnostics.
Quality of Work
While some reviews commend the shop for effectively diagnosing and fixing issues, others report dissatisfaction with repairs that did not resolve problems, leading to frustration and distrust.
Timeliness
Several customers noted quick service and efficient turnaround times, although there were also complaints about delays and lack of communication regarding the status of repairs.
Pricing
Customers expressed mixed feelings about pricing, with some finding it reasonable and others feeling they were overcharged for services rendered.
- SSScott Santos3 days ago5.0I can't say enough good about these guys. They are consummate professionals. I had an electrical problem with my C5 corvette and Keagen, Christopher, and Bob all made sure that they did the job right and were very thorough. Their not only good at what they do but are genuinely good people and I will definitely always trust them with any of my automotive needs as they are fair and honest which is hard to find these days.
- SMStephanie McMurraySep 12, 20255.0Super thorough, solved the rolling conundrum that is my decommissioned Ford Police Cruiser Utility. Took some time and money, but worth every penny for the piece of mind. Very transparent and upfront about all costs before any work is done. Highly recommend 👌
- RYRob YarboroughSep 8, 20255.0Just wanted to quickly give props to the young man running the desk today (I believe his name was Keenan). Personable, easy to ask questions and great at customer service. I had a slight issue that I caught before leaving the parking lot after the state inspection had ended, and he was quick to come out and document it. Appreciate it.
- KPKody PeterAug 21, 20251.0Terrible business! Beware of price scamming! Started work with out approval. I had to call to find out they were already working on my vehicle and ordered parts for it. They were gonna charge me $690 for a diagnosis and radio change! Do not leave your car with them! .5 stars
- THtawanda hallAug 8, 20255.0Keenan and that crew was awesome. Very polite, professional and explained every detail. I would definitely recommend this auto shop. Thank you, may your business continue to be blessed
Frequently Asked Questions About Express Auto Electric
What are the operating hours of Express Auto Electric?
Express Auto Electric is open Monday through Friday from 8:00 AM to 5:00 PM and closed on Saturdays and Sundays.
Where is Express Auto Electric located?
Express Auto Electric is located at 362 N Witchduck Road, Suite 101, Virginia Beach, VA 23462-1944, USA.
What types of auto repair services does Express Auto Electric offer?
They provide services including oil changes, brake repair, state inspections, radiator repair, wheel alignment, hybrid battery repair, computer diagnostics, BMW service and repair, and engine repairs.
Is Express Auto Electric an ASE Certified shop?
Yes, Express Auto Electric is ASE Certified, ensuring qualified and professional service.
What payment options are accepted at Express Auto Electric?
They accept American Express, Cash, Discover, Financing, Mastercard, and Visa.
Does Express Auto Electric specialize in any particular vehicle types or services?
Yes, they specialize in electrical diagnostics, state inspections, speedometer calibrations, engine repair, hybrids, and Tesla vehicles.
How can I contact Express Auto Electric via email?
You can reach them at service@expressautoelectric.com for inquiries or service appointments.
Are there other automotive-related businesses near Express Auto Electric?
Yes, nearby automotive businesses include Pro Custom Tinting, 757 Auto Car Care, Muffler & Brake King, Bayside Automotive, and SOVA Automotive, which offer services like window tinting, brake repairs, oil changes, and automotive parts.
What nearby recreational activities can customers enjoy before or after visiting Express Auto Electric?
Customers can visit nearby entertainment spots like Tribal Axe for axe throwing, Freedom Shooting Center and Colonial Shooting Academy shooting ranges, and Taqueria La Ceiba for dining.
Can customers find convenient stores and other amenities near Express Auto Electric?
Yes, nearby amenities include a 7-Eleven convenience store and gas station, Western Union for money transfer services, and several furniture stores such as Room Store and Ashley.