Business Details
About
Kia DealerCar DealerUsed Car DealerCar Finance and Loan CompanyCar Leasing Service
First Team Kia in Suffolk, VA treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! Get started today and view our Kia inventory of new and used cars!
Details
- DebitAvailable
- Accepts checksAvailable
Location
Hours
Reviews
4.3
596 reviews
5 stars
468
4 stars
18
3 stars8
2 stars
10
1 star
92
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Customers frequently praised the sales team for being friendly, professional, and non-pushy, with specific mentions of salespeople like Dondrell, Jonathan, and Isaiah for their exceptional service.
Customer Service
While many reviews highlighted positive interactions with staff, there were significant complaints about the service department's lack of communication and responsiveness, leading to frustration among customers.
Transparency and Trust
Several customers expressed concerns about transparency in the sales process, with some alleging that they were sold vehicles with undisclosed issues, leading to a lack of trust in the dealership.
Service Quality
The service department received mixed reviews, with some customers appreciating the quick and efficient service, while others reported poor experiences, including long wait times and unresolved vehicle issues.
Overall Satisfaction
Despite some negative experiences, many customers reported overall satisfaction with their purchases and the dealership's atmosphere, indicating a willingness to recommend First Team Kia to others.
- CNCandy Noe3 days ago5.0I can't say enough good things about Isaiah and the First Team Kia. They were very kind and knowledgeable about everything I needed help with. It was a great process from beginning to end. I love the customer service I receive everytime I come in for routine services. Usually I'm skeptical about buting used vehicle, but these guys are honest and helpful I bought my used vehicle from them last year and it runs beautifully with no issues. Probably the nicest car I've purchased. 10/10 Isaiah was very helpful and accommodating.
- DVDiana Vargas6 days ago5.0Isaiah was amazing! He made sure we got exactly what we wanted and was so consistent with following up. He never pushed what they thought was best — he listened to us. Patrick also went above and beyond to make sure we found a deal that truly fit our financial needs. Thank you both for helping us get our dream vehicle. Dream team at Kia!
- MJMonse JimenezNov 14, 20255.0Dondrell Allen helped us purchase a car today! I would highly recommend Dondrell he went above and beyond to help us. He did not pressure or rush us into anything and answered all the questions we had about the car. He exceeded all the expectations I had when coming in to see and purchase a car. Thank you Dondrell!
- VJVivek JadavNov 8, 20255.0Mr. Roy LaBerge is the person you want when you go to buy a Kia at First Team Kia. I could tell this was a family owned dealership with the attention to detail. He knows the cars and all the nitty gritty details that make him a truly knowledgeable sales man who can guide you towards the right car, trim, options, etc. He didn't push the sale and worked with me to get me the best deal on the car. We were able to get the car in the color my family wanted with the right options. I walked in early in the day and was all setup with my car in a quick and efficient manner. My family will definitely be repeat customers at First Team!
- TTToby ThompsonNov 5, 20255.0We were thankful for the low-key sales approach. Jonathan worked with us to find the perfect SUV for my wife. All of her priorities were met on site. We decided to LEASE and I explained the maximum monthly payment I could pay. They managed to get me to that payment with an average down payment on their FIRST offer. I didn't come to negotiate; I came to LEASE a vehicle. They were fair and they met my offer...unlike the previous four dealerships.
Frequently Asked Questions About First Team Kia
What are the operating hours of First Team Kia in Suffolk, VA?
First Team Kia is open Monday through Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and closed on Sundays.
Where is First Team Kia located?
First Team Kia is located at 4834 Bridge Rd, Suffolk, VA 23435, USA.
What types of payment does First Team Kia accept?
First Team Kia accepts payment via cash, check, financing, MasterCard, and Visa.
Does First Team Kia offer financing and leasing options?
Yes, First Team Kia provides car financing and leasing services to its customers.
What services does First Team Kia offer besides selling cars?
First Team Kia offers service repairs, oil changes, and accepts payments by check and debit card.
Where can I find automotive parts and repair services near First Team Kia?
Nearby automotive parts and repair services include First Team Subaru Suffolk Parts Center, Big Al's Mufflers and Brakes, Maaco Collision Repair & Auto Painting, and Dellinger's Tire & Auto.
Are there any medical facilities near First Team Kia for customer convenience?
Yes, nearby medical facilities include Bridge Road Family Medicine, Lakeview Medical Center, and Lakeview Pediatrics, which customers can visit before or after their car service appointment.
What nearby conveniences are available for First Team Kia customers?
Customers can find conveniences nearby such as a 7-Eleven convenience store and gas station, Western Union money transfer services, and a Coin Cloud Bitcoin ATM.
Where can I find other car dealerships close to First Team Kia?
Other nearby car dealerships include Subaru Cherilyn, First Team Honda, Hall Chrysler Dodge Jeep RAM Chesapeake, Hall Chevrolet Chesapeake, and Hall Hyundai Chesapeake.
How can I contact First Team Kia or learn more about their inventory online?
You can contact First Team Kia by phone at +1 888-473-0679 or visit their website at https://www.firstteamkia.com/ to view their inventory of new and used cars.