Many customers praised the friendly and knowledgeable service advisors, particularly Preston and Jon, for their professionalism and effective communication.
Service Efficiency
Several reviews highlighted the quick turnaround times for services, with many customers noting that their vehicles were serviced ahead of schedule.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about upselling tactics, miscommunication regarding services, and some instances of rude behavior from staff.
Transparency Issues
Customers expressed concerns about unclear pricing and unexpected charges, with some feeling that they were not adequately informed about the services performed.
Overall Satisfaction
Despite some negative feedback, a significant number of customers reported being satisfied with their service experiences and would recommend the dealership.
DM
Deepak Mhetar
4 days ago
5.0
This was my first time using service after my purchase last year. It was great experience. Jon was very friendly and courteous. First I was hesitant if I should go 30 miles for the service, but then based on my experience dealership experience, I just took a chance and it was worth. Highly recommended.
JK
Julie Kirby
Nov 12, 2025
5.0
100% satisfied. Ms Tina master senior service advisor is the best. She speaks with confident and articulate the service being performed well.
CK
Chris Kask
Nov 3, 2025
5.0
We received terrific service at Sheehy Ford Springfield. Our tech advisor Preston was wonderful -- friendly, knowledgeable, and efficient. We highly recommend this shop for service on your vehicle.
CC
Chris
Nov 3, 2025
5.0
Ms. Holloman was a pleasure to work with and helpful explaining my VIP coverage. Great customer service and would recommend to anyone needing services on their vehicles.
TM
Tom Masten
Oct 30, 2025
5.0
Very impressive service dept., they finished ahead of schedule and kept me informed the entire time. Thank You!