Sheehy Ford of Springfield

Reviews

• SH

  Stephen Holzer

  2 days ago
  1.0
  Classic bait and switch dealer practices. Saw a vehicle advertised for ~9k off MSRP online, reached out to confirm pricing and availability. Was told yes the price is correct and repeated the price to me. They also confirmed that it is available and will be ready for me to look at once I arrived at the dealership. I arrived at the dealer and was then told that no the pricing was not correct and the vehicle was actually still in transit. Very poor business practices to get people in the door, would highly recommend shopping elsewhere.
• SW

  Stephanie Wideman

  Nov 14, 2025
  1.0
  Purchased a 2019 Hyundai Elantra from them that was delivered to my home and after driving it to my mechanic for inspection it was clear that the vehicle was not in good shape. I had to drive 2 hours to return a vehicle that should never have been sold to begin with. I returned the vehicle on 11/4 and still have not recieved my refund. Was told today by the finance department that accounting has not even mailed the check out yet. Car was terrible and customer service has been even worse!! I feel sorry for the person who purchases this car!! 0/10 DO NOT RECOMMEND.
• RR

  Rim

  Nov 9, 2025
  5.0
  I really wanted to thank Max for everything he’s done for me throughout this whole process. He helped me for weeks while I was looking for the right car, kept checking in, gave me the best deals, and was always kind, honest, and super funny. This was my first time buying a brand-new car, and Max made it such an amazing experience — no stress, no scams, just real help and good vibes. If I could give him 10 stars instead of 5, I absolutely would! If you’re planning to buy a new car, go to Sheehy Ford Springfield and ask for Max! I’ve tried other dealers before, but he’s by far the best one I’ve ever met.
• GG

  Grace Gold

  Nov 7, 2025
  5.0
  Tyler and Zach assisted us and provided excellent service. We were interested in buying a 2025 Maverick and they stayed after hours for us to help close the deal. Everything went smoothly and everything was thoroughly explained. We drove home with the vehicle that evening! If your interested in getting a vehicle at Sheehy Ford in Springfield make sure to speak with Tyler and Zach!
• MF

  Michael Frazier

  Oct 22, 2025
  1.0
  Absolutely wretched service experience. Had a factory recall, scheduled the appointment for first thing in the morning, 7:00 AM a week in advance and on the day of, they told me that didn't have the part in stock. It's not like a factory recall of a specific defective part would require that they have the part on hand to replace it - so they order the part and reschedule for first thing in the morning, 7:00 AM the following week. New appointment rolls around and the car sits on their lot for ten hours without a word from the service adviser. Five o'clock rolls around and when I ask what the holdup is, he tells me that it won't be done until midday the following day. They haven't even started on it yet, so what was even the point of making an appointment? At this point I've wasted a week of my time to have no work done. I understand that factory recalls aren't moneymaking enterprises for car dealerships, but they're an obligation that they are responsible for when they agree sell the product; you get to put the Ford logo on your sign because you are representing the brand, and the negligence with which they treated this matter and the disregard for my time is, quite frankly, unacceptable. Never had an experience like this when I went to Koons, so not only will I not be returning to Sheehy Ford of Springfield for future service, I will not be doing business with any of Sheehy Auto Stores other brands or businesses, and you can bet that all of my friends and family will hear about it. And now, so have you.

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