Sheehy Ford of Springfield

Reviews

• HS

  Heather Snyder

  Mar 15, 2026
  5.0
  Great experience with the service department at Sheehy Ford of Springfield. Rob made the whole process incredibly easy by communicating through text, which saved a lot of time and made it simple to stay updated on my vehicle. He was responsive, professional, and kept me informed every step of the way. The service was smooth, efficient, and stress-free. Highly recommend working with Rob and the whole team there!
• KB

  Kevin B

  Mar 14, 2026
  5.0
  I gotta tell ya, I didn’t think a trip to Sheehy Ford would turn into such an experience, but then I met Erika! This gal's got more personality than a talk show host after a double espresso! I went in for a simple oil change and tire rotation, but when that door swung open, it felt like entering a Hall of Fame for customer service. First off, Erika’s desk looks like a treasure chest exploded! I mean, who knew a trophy case could be a museum of quirkiness? There are little dolls and figurines just hanging out, like they’re too cool for school. I half-expected Chuckie to jump out and give me a high-five! And those gifts? Talk about customer love! It’s like Santa’s workshop threw a party right there—she’s got more souvenirs than a gift shop in Vegas! But let’s talk about the vibe. You walk in and hear, "Hey, Erika!" and "How’s it going?" from her colleagues. It’s like a family reunion, minus Uncle Jerry’s karaoke. The hugs? Forgetaboutit! It’s like going up to your grandma—if your grandma had a PhD in auto repair and a side gig as a stand-up comic. And that smile! I mean, if smiles were currency, Erika could retire! When she flashed that grin, I thought, “Hey, maybe getting my oil changed ain’t so bad after all!” If only smiling could also fix my engine, right? While I waited, I couldn’t help but admire her family photo album—at least I think that’s what it was. It had pictures of her friends and family, and I felt like I was peeking into a really wholesome sitcom. Like, if I didn’t know better, I’d say that crew could give “Friends” a run for their money! Now, back to the oil change! I thought I was just getting my tires rotated, but really, I was treated like royalty! Erika made sure I was all set to hit the road without breaking the bank. So if you ever find yourself at Sheehy Ford in Alexandria, don’t just ask for a technician—ask for Erika! Trust me, you won’t get just great service; you'll get a whole experience! And who knows? Maybe you’ll walk away with a new doll in your car too! (Rodney Dangerfield)
• RA

  Rocio atencio

  Mar 13, 2026
  1.0
  I purchased a used 2017 Ford Explorer from Sheehy Volkswagen late Oct 2025, and the experience turned out to be very disappointing. Less than two months after purchasing the vehicle, in December, a sensor light came on. We took the car to Sheehy Ford of Springfield, where they diagnosed a leaking water pump and replaced it with a new one. Then in February the heater stopped working, and when we checked the coolant it was low again. We returned to Sheehy Ford Springfield and were told that the newly installed water pump was leaking again. Even the mechanic commented that he had never seen a brand-new water pump fail in less than two months. The dealership kept the vehicle for about four days to replace the pump again. When we picked it up, we were told everything was fixed. However, within 24 hours another engine light came on. At that point we lost confidence in the vehicle. In the end, we sold the vehicle back to Sheehy Volkswagen after driving it only about 4,000 miles. As expected with a used vehicle transaction, we received less than what we originally paid, so we took a financial loss. The only reason we were not left with even larger repair costs was because we had purchased the extended warranty, which ended up covering the repeated water pump repairs. Without that warranty, we would have been responsible for significant repair expenses within the first few months of ownership. This experience left me with very little confidence in the reliability of the vehicle that was sold to us or the quality control behind it. For a family purchasing a vehicle expecting basic reliability, having these issues within such a short period of time was extremely frustrating to say the least.
• VC

  Victoria Claveloux

  Mar 11, 2026
  5.0
  I have had an excellent experience with Sheehy Ford of Springfield. Their customer service is outstanding and they always make the process incredibly convenient. One of my favorite things is that they will send their service van directly to me, so I never even have to leave my house. They are always able to get me scheduled for an appointment quickly whenever I need one, and the entire team is friendly, professional, and easy to work with. It’s rare to find a dealership that makes vehicle service this easy. I highly recommend them!
• DM

  Deja McMillan

  Mar 9, 2026
  5.0
  I had the best experience with Mostafa. There was a lot of hiccups trying to get me approved and he did everything he could to get me in my 2021 Ford Explorer XLT. I’m more than grateful for his help, support and dedication he put into getting me the best car that suits me and my family needs. He really went above and beyond for almost a week getting me into a new car. The staff were also friendly as well, thanks again for all your help Mostafa!