Business Details
About
Auto Repair Shop
Ray's Import Auto Repair provides auto repairs to Smithfield, VA, and the surrounding area.
Location
Hours
Reviews
4.7
138 reviews
5 stars
118
4 stars
10
3 stars2
2 stars1
1 star
7
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and helpful staff, noting their willingness to explain repairs and provide honest recommendations.
Quality of Work
Many reviews highlighted the high-quality repairs and thorough diagnostics, with several customers expressing satisfaction with the results and reliability of their vehicles after service.
Fair Pricing
Numerous customers appreciated the fair and reasonable pricing, often mentioning that they felt they received good value for the services provided.
Communication
The business was commended for its excellent communication, including timely updates and detailed explanations of services performed, often supported by photos and texts.
Trustworthiness
Several customers emphasized the trustworthiness of the shop, stating they felt confident in the honesty and integrity of the staff regarding necessary repairs.
- DHDan HarringtonDec 17, 20255.0I've been going to Ray's for minor fixes, oil changes, and inspections for about eight years for our F-150, Volvo and Lexus SUVs. I have no complaints. Reasonable prices and service time (I always wait). The one time that I had a vehicle towed to Ray's they were unable to repair it (something about confusing codes) and suggested a dealership repair. They did not attempt a repair that they were not comfortable with, and I am good with that. I recommend Ray's.
- HBharrison barnesDec 14, 20254.0Very good service. I would reccomend to all. Seems to pay a lot of attention to details.
- LTLee TetreaultNov 14, 20255.0They treat you like family... what more can I say!
- MLmocha LambersonSep 27, 20251.0They ruined my Porsche and charged me 1659.00 for transmission fluid and a oil change i have my paperwork
- CWChad WalkerSep 3, 20255.0Highly respective and didn't try to seel me something I didn't need. They kept me informed with any issues that needed to be brought to my attention
Frequently Asked Questions About Ray's Import Auto Repair
Do you install customer-provided parts?
Ray's Import Auto Repair does not install parts provided by customers. We offer our own parts that are covered by our 24,000-mile or 24-month warranty, ensuring our customers receive full protection for their vehicle repairs.
Do you offer engine repair?
While we don't perform engine repairs, Ray's Import Auto Repair specializes in complete engine replacements when necessary.
Do you offer transmission repair?
Ray's Import Auto Repair doesn't repair transmissions directly. However, we do offer replacement services for new, used, and remanufactured transmissions to suit your vehicle's needs.
Do you offer financing?
Yes, we provide financing options. Customers can choose between Synchrony (credit card) and Easypay (90-day payoff). You can apply for either or both options by clicking the provided link.
Do you offer warranties?
Yes, we offer warranties. Our warranty coverage extends to 24,000 miles or 24 months, whichever comes first, providing you with peace of mind for your auto repairs.
Where is Ray's Import Auto Repair located?
Ray's Import Auto Repair is located at 932 South Church Street, Smithfield, VA 23430, USA.
What are the operating hours of Ray's Import Auto Repair?
The shop is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Does Ray's Import Auto Repair install customer-provided parts?
No, they do not install parts provided by customers. They use their own parts covered by a 24,000-mile or 24-month warranty.
Does Ray's Import Auto Repair provide engine repair services?
They do not perform engine repairs but specialize in complete engine replacements when necessary.
Can I get transmission repairs at Ray's Import Auto Repair?
Transmission repairs are not offered; however, they provide replacement services for new, used, and remanufactured transmissions.
Are financing options available at Ray's Import Auto Repair?
Yes, financing is available through Synchrony credit card and Easypay 90-day payoff options.
What warranty does Ray's Import Auto Repair offer?
They offer a warranty of 24,000 miles or 24 months, whichever comes first, on their repairs and parts.
Which nearby car rental agencies can help me while my car is being repaired?
Alamo and Enterprise Rent-A-Car are nearby car rental agencies that can provide you with a rental vehicle during your repair at Ray's Import Auto Repair.
What automotive services are available near Ray's Import Auto Repair?
In addition to Ray's Import Auto Repair, nearby places like Smithfield Auto & Truck Center, Caliber Collision, and Wise Tire & Auto Center offer automotive repair and tire services.
Are there any local attractions near Ray's Import Auto Repair worth visiting?
After your visit, you might enjoy stops like Mason Martial Arts Academy for activities or Q Daddy's Pitmaster BBQ for a meal nearby.