Business Details
About
Auto Repair ShopTowing Service Station
Brown's Automotive is a trusted auto repair shop, tire shop, and towing company located in Smithfield, VA. We take pride in providing exceptional towing and roadside assistance services to our customers in the local community and beyond. Our team of experienced professionals specializes in light duty towing, which includes cars, motorcycles, and small trucks, and we use state-of-the-art tow trucks and equipment to ensure efficient and safe service.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.6
390 reviews
5 stars
329
4 stars
21
3 stars
7
2 stars
8
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, professional, and helpful staff.
Efficiency
Many reviews highlighted the quick service and timely completion of repairs and inspections.
Trustworthiness
Several customers noted the honesty and transparency in pricing and service recommendations.
Communication
Customers appreciated the clear communication regarding repairs, costs, and updates throughout the service process.
Overall Experience
The majority of reviews reflected a positive overall experience, with many customers expressing their intent to return.
- JWJericho WOct 24, 20254.0Went in for my state inspection. First time I failed for brakes and the staff took me to the vehicle to show me exactly what failed and then why. I was given an estimate incase I wanted the shop to handle it. I chose to take care of it and took it back. My re inspection was fast and the staff was professional and polite. Overall very nice experience.
- BTBrandon Lynsie TedrowOct 23, 20255.0Since we’ve moved to Smithfield, we have been taking our vehicles to Browns Automotive. They have consistently provided great service for all of our vehicles, mechanically and customer service wise. We will continue to bring them our business!
- EHElrin HundleyOct 22, 20255.0Brown Automotive was very responsive to my needs and were very friendly and helpful.
- CVCatherine VinesOct 20, 20255.0Outstanding service as always and great recommendations!
- AAAmanda AtkinsonOct 14, 20255.0Very down to earth shop with great customer service.
Frequently Asked Questions About Brown's Automotive
What are your business hours?
Our operational hours are Monday through Friday, from 8 AM to 5 PM. We're eager to assist you during these times.
Where are you located?
Our auto repair shop is situated at 101 Moore Ave, Smithfield, VA 23430. We invite you to visit our location.
What types of vehicles do you work on?
We service a wide range of both foreign and domestic vehicles. If you're unsure about our ability to work on your specific vehicle, please contact us at 757-357-4086 for clarification.
Can I book an appointment online?
While we offer online booking, we recommend calling us directly to schedule your appointment for the most up-to-date availability.
Is this a cheaper alternative to the dealership?
We typically offer more cost-effective services compared to dealerships, while maintaining exceptional quality in our work.
Do you offer any discounts?
We do provide various discounts. You can find all our current offers on the Coupons page of our website.
Can I check on the status of my car at the shop?
Certainly. You can inquire about your vehicle's status by calling us at 757-357-4086.
Are you hiring?
We're always open to considering new talent for the Brown's Automotive team. Please contact us to discuss potential opportunities.
What are the business hours of Brown's Automotive?
Brown's Automotive is open Monday through Friday from 7:30 AM to 5:00 PM and closed on weekends and major holidays.
Where is Brown's Automotive located?
Brown's Automotive is located at 101 Moore Ave, Smithfield, VA 23430.
What types of vehicles does Brown's Automotive service?
They service a wide range of foreign and domestic vehicles. Contact them at 757-357-4086 to confirm about your specific vehicle.
Can I schedule an appointment online or by phone?
You can book an appointment online, but calling the shop directly is recommended to get the most current availability.
Does Brown's Automotive offer towing and roadside assistance?
Yes, they specialize in light duty towing for cars, motorcycles, and small trucks with modern tow trucks and equipment.
Are there any discounts available at Brown's Automotive?
Yes, Brown's Automotive provides various discounts which can be found on the Coupons page of their website.
What payment methods does Brown's Automotive accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Financing, Mastercard, Samsung Pay, and Visa.
What nearby cities does Brown's Automotive serve?
They serve Smithfield, Hampton, Suffolk, Portsmouth, Newport News, and Carrollton in Virginia.
What nearby amenities can customers access while visiting Brown's Automotive?
Customers can visit nearby places such as Papa Johns Pizza, McDonald's, Smithfield Foods grocery store, and Smithfield Commons shopping center for food and shopping.
How can nearby places help customers visiting Brown's Automotive?
Nearby gas stations like bp and Sunoco Gas Station make refueling easy, while eateries such as Hardee's and Feel Good Fuel offer convenient dining options before or after their auto service.