Business Details
About
Auto Repair ShopTowing Service Station
Brown's Automotive is a trusted auto repair shop, tire shop, and towing company located in Smithfield, VA. We take pride in providing exceptional towing and roadside assistance services to our customers in the local community and beyond. Our team of experienced professionals specializes in light duty towing, which includes cars, motorcycles, and small trucks, and we use state-of-the-art tow trucks and equipment to ensure efficient and safe service.
Details
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
4.6
400 reviews
5 stars
338
4 stars
21
3 stars
8
2 stars
8
1 star
25
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the friendly, knowledgeable, and professional staff, highlighting their excellent communication and willingness to help.
Efficiency
Many reviews noted the quick service and timely completion of repairs and inspections, with several customers appreciating the promptness of the service.
Trustworthiness
Several customers expressed confidence in the honesty and transparency of the business, particularly regarding pricing and necessary repairs.
Overall Experience
The majority of customers reported positive experiences, recommending Browns Automotive for their reliable and thorough automotive services.
- MBMorris BarcoDec 26, 20255.0This is my “Go to” repair shop! This shop has always provided me with an accurate account of car repair necessities; unlike other shops. Other shops usually falsely report repair needs, just to make the most amount of money that they can. In other words, they lie! Brown’s automotive will save you money, while also doing a great job repairing your vehicle. (Had engine repair)
- MTMarlin TaylorDec 12, 20255.0A1 service… quick and easy! Will recommend to others!
- DBDoug BradshawDec 12, 20255.0Browns was able to get my truck in for maintenance quick and was responsive on all of my concerns. They were thorough, had good communication, and kept me updated on any price changes when more issues were discovered. It’s hard to find a reliable mechanic shop but I trust taking my families vehicles to Browns. Would recommend to anyone in the Smithfield area.
- RKRaymond KeysDec 8, 20255.0Good job on the power steering pump the belts were tight no trouble I couldn't ask for anything anymore
- AGAnthony GoslinDec 5, 20255.0Browns Auto in Smithfield is my go to mechanic for any and all things related to my vehicles. I have used there services for roughly 10 years now. I have trusted them to service two different Jeeps, two different Mini Coupers, my Ram and now my Ford Bronco. The Bronco just happened to catch the eye of one of the young ladies working the service desk today, she said it was amazing and she was jealous. Truth be told, have to give my wife full credit for the Bronco, I was looking at a less expensive trim, she chose the wildtrak. Anyone who has been married as long as us knows that once the wife makes up her mind, no sense in trying to change it. I degress though, Browns has always been great, from the front desk to the back of the garage we have always been well taken care of. I highly recommend thier no nonsense decently priced expert services to anyone in the area.
Frequently Asked Questions About Brown's Automotive
What are your business hours?
Our operational hours are Monday through Friday, from 8 AM to 5 PM. We're eager to assist you during these times.
Where are you located?
Our auto repair shop is situated at 101 Moore Ave, Smithfield, VA 23430. We invite you to visit our location.
What types of vehicles do you work on?
We service a wide range of both foreign and domestic vehicles. If you're unsure about our ability to work on your specific vehicle, please contact us at 757-357-4086 for clarification.
Can I book an appointment online?
While we offer online booking, we recommend calling us directly to schedule your appointment for the most up-to-date availability.
Is this a cheaper alternative to the dealership?
We typically offer more cost-effective services compared to dealerships, while maintaining exceptional quality in our work.
Do you offer any discounts?
We do provide various discounts. You can find all our current offers on the Coupons page of our website.
Can I check on the status of my car at the shop?
Certainly. You can inquire about your vehicle's status by calling us at 757-357-4086.
Are you hiring?
We're always open to considering new talent for the Brown's Automotive team. Please contact us to discuss potential opportunities.
What are the business hours of Brown's Automotive?
Brown's Automotive is open Monday through Friday from 7:30 AM to 5:00 PM and closed on weekends and major holidays.
Where is Brown's Automotive located?
Brown's Automotive is located at 101 Moore Ave, Smithfield, VA 23430.
What types of vehicles does Brown's Automotive service?
They service a wide range of foreign and domestic vehicles. Contact them at 757-357-4086 to confirm about your specific vehicle.
Can I schedule an appointment online or by phone?
You can book an appointment online, but calling the shop directly is recommended to get the most current availability.
Does Brown's Automotive offer towing and roadside assistance?
Yes, they specialize in light duty towing for cars, motorcycles, and small trucks with modern tow trucks and equipment.
Are there any discounts available at Brown's Automotive?
Yes, Brown's Automotive provides various discounts which can be found on the Coupons page of their website.
What payment methods does Brown's Automotive accept?
They accept American Express, Apple Pay, Cash, Check, Discover, Financing, Mastercard, Samsung Pay, and Visa.
What nearby cities does Brown's Automotive serve?
They serve Smithfield, Hampton, Suffolk, Portsmouth, Newport News, and Carrollton in Virginia.
What nearby amenities can customers access while visiting Brown's Automotive?
Customers can visit nearby places such as Papa Johns Pizza, McDonald's, Smithfield Foods grocery store, and Smithfield Commons shopping center for food and shopping.
How can nearby places help customers visiting Brown's Automotive?
Nearby gas stations like bp and Sunoco Gas Station make refueling easy, while eateries such as Hardee's and Feel Good Fuel offer convenient dining options before or after their auto service.