Duncan Chrysler Dodge Jeep Ram

4.4
168 reviews

About

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For a stress-free, enjoyable car-buying experience, turn to Duncan Chrysler Dodge Jeep Ram. Our Jeep dealership in Rocky Mount, VA, is known for our incredible selection of vehicles, from Wrangler SUVs and Ram 1500 trucks to Dodge Hornet PHEVs and Chrysler Pacifica minivans. Plus, nearly every vehicle we sell comes with a warranty – new or used! Our certified Mopar service center will be here to assist with any car maintenance needs, and we even have an auto body shop equipped with an aluminum bay that can handle more heavy-duty repairs. Come find out why drivers throughout Franklin County and the surrounding area turn to us – visit Duncan Rocky Mount today!

Location

Duncan Chrysler Dodge Jeep Ram
19999 Virgil H Goode Highway, Rocky Mount, VA
24151, United States

Hours

Reviews

4.4
168 reviews
5 stars
125
4 stars
17
3 stars
4
2 stars
4
1 star
18

What are people saying?

AI-generated from recent customer reviews

Sales Experience

Customers consistently praised the sales staff for being friendly, knowledgeable, and non-pushy, making the car buying process enjoyable.

Service Quality

While many reviews highlighted excellent service from sales and some service staff, there were significant complaints about the service department's reliability and quality of work.

Transparency Issues

Several customers reported issues with undisclosed vehicle problems after purchase, leading to dissatisfaction and distrust in the dealership.

Customer Support

Positive feedback noted the helpfulness and patience of sales staff, particularly in addressing customer needs and concerns.

Mixed Reviews

Overall, experiences varied widely, with some customers expressing high satisfaction while others reported serious issues, particularly with used vehicle purchases.
  • MG
    mark gottlieb
    Oct 26, 2025
    5.0
    Anthony Hughes was my sales guy and I couldn't have asked for a nicer/no pressure at all salesman. I had in mind to get an F-150 but decided against it. Not the truck they showed me but I decided I wanted a smaller mid-sized like a Ranger or Frontier etc.. However, when I did look at the F-150 Anthony was present but not pushy at all. He was open to my thoughts about the truck and offered to let me drive it to my mechanic to have them check it out and the place was quite a few miles from their lot. A used car place really couldn't do more for you when they allow that. I sincerely hope Anthony can find that ideal "mid-sized" truck for me as I'd be happy to do business with them.
  • MM
    Megan Maddy
    Oct 24, 2025
    5.0
    Fred was great! Made it a quick and easy experience. Didn’t waste any time and was very professional. Would definitely reach out to him in the future.
  • RR
    Rodney Rotenberry
    Aug 15, 2025
    5.0
    Great sales staff!
  • TL
    Taylor LeAnne
    Aug 4, 2025
    1.0
    My boyfriend was looking for another truck a little older to lower his monthly payments a little. He had a 2021 Chevy 1500 3.0 duramax with not a single issue wrong. He found a 2017 gmc sierra 1500 that fit his budget and the thing drove awesome. This weekend he got to going over the truck with a fine tooth comb because he is a diesel mechanic. Lo and behold This truck has a bunch of small issues which is expected with a used truck some I've already fixed and overlooked but the front differential in this thing is gonna have to be replaced. The seal has been leaking for a while and somebody has done ran it out of fluid and overheated the bearings and the cv shaft won't come out of it to replace the seal. I had to replace the harness in the transmission due to a fault code for the transmission fluid temperature sensor as well as replace the filter and fluid because it was shuttering. I also had to changed the oil in it because it was not changed like they said it was. Also the oil pan was leaking badly so I resealed it. Also idk how it passed state inspection the brakes are almost wore down and the sway bar links are broke missing on both sides. I gave them a truck with not a single thing wrong with it and it appears I've been dumped with someone else's problems. There's no way somebody checked this truck out before it hit the lot. And what makes it even more fishy is they posted the truck for sale after he confronted them about it and stated they can’t switch the truck back out because his truck has been paid off which is BS because he still shows a balance on his truck. 10 years ago his dad bought two trucks with them and hasn’t had a single issue with them and that’s what brought him to this dealership but i would not recommend anyone ever buying a vehicle from this dealership ever
  • SM
    S M
    Aug 1, 2025
    5.0
    Codie was great to deal with. Stress-free no-pressure process. Very professional team at this store. Thanks!

Frequently Asked Questions About Duncan Chrysler Dodge Jeep Ram

What types of vehicles can I find at Duncan Chrysler Dodge Jeep Ram in Rocky Mount, VA?

Duncan Chrysler Dodge Jeep Ram offers an extensive selection of vehicles including Jeep Wrangler SUVs, Ram 1500 trucks, Dodge Hornet PHEVs, and Chrysler Pacifica minivans, both new and used with warranties.

What are the service options available at Duncan Chrysler Dodge Jeep Ram?

They have a certified Mopar service center for vehicle maintenance and an auto body shop equipped with an aluminum bay for heavy-duty repairs.