Business Details
About
Auto Repair ShopBrake ShopOil Change Service StationHeating ContractorAuto Air Conditioning Service
Jack's Auto Repair provides auto repair services including suspension, brakes, oil changes, engine and transmission work, tires and more in Norfolk, VA.
Details
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
114 reviews
5 stars
89
4 stars
8
3 stars1
2 stars
3
1 star
13
- ABAlexus Baldwin6 days ago5.0Great service !!!!!
- JCJason CarterDec 9, 20251.0I will keep this review to the facts. I took my vehicle in to be assessed, identifying that my vehicle made (makes) an undeniable rattling sound when the vehicle would start and also while the vehicle was being driven. After the assessment, Jack's auto repair quoted me a cost, and I agreed to that cost. Less than a month after picking up my vehicle, the same rattling had returned. I then took my vehicle in and let them know that I was experiencing the same issue (rattling when I'd press the accelerator). A week later, I'd called for an update to which I was "assured" that after the vehicle had been driven by technicians "both on the highway and on business streets that the sound could not be reproduced nor witnessed" (almost verbatim) while they drove it. I picked up the vehicle only to hear the rattling within less than 5 minutes of leaving the lot. Even upon bringing the vehicle back, I was able to witness the technician actually hear the actual noise that I brought my vehicle in for initially. After they'd kept the vehicle again to "look at it", I was basically told that "they couldn't find anything wrong with the timing issue" that they resolved but nothing of the symptom that I bought my vehicle in for the first place? Again, the facts--- $4K later, I'll be taking my vehicle to another mechanic to see about having my issue resolved. I actually spoke to the owner--Mr. Jack, and he did convey that if there was anything wrong with what they did, that I should bring my vehicle back--at that point, I'd brought my vehicle in 3x and was experiencing the same issue (and did not have an official diagnosis of the issue). Lastly, I'd like to add--I respect businesses in a sense that they provide a service, and I aim to compensate for that service for quality work and well their time. However, it's disheartening to miss time away from work and throw money at an issue and still be dealing with said issue 6 months later. There are no rebuttals that I'll entertain to this review/my experience.
- ABAndi BradleyDec 3, 20255.0Amazing, honest work and fast! Had my Jeep back in a day!
- NBNimrod BodfishNov 4, 20255.0power steering adjustment bracket broke and parts are no longer available. they offered to fabricate a new one for me last minute before a long trip. these guys are excellent.
- CWCameron WrightOct 13, 20251.0Jack is the biggest junk backyard place in Norfolk he dose not stand on his warranty policy put bad parts on my car and will not honor his warranty policy I bought my parts from him and paid for his labor my car is still leaking coolants from the water pump that I paid him to fix and he won’t make it right do not take your car to these people please
Frequently Asked Questions About Jack's Auto Repair
What services do you offer?
We offer a wide range of services including oil changes, brake repairs, tire rotations, engine diagnostics, transmission services, and more. We also handle general maintenance and major repairs.
How often should I get my oil changed?
It depends on your vehicle and driving habits. Generally, it's recommended to change the oil every 3,000 to 5,000 miles. However, refer to your vehicle’s manual for the manufacturer’s recommendation.
Do I need an appointment for service?
While we accept walk-ins, we recommend making an appointment to ensure timely service and minimize your wait time.
How can I tell if my brakes need to be replaced?
Common signs include squeaking or grinding noises, a spongy brake pedal, the car pulling to one side when braking, and longer stopping distances. If you experience any of these, have your brakes inspected immediately.
What should I do if my check engine light comes on?
If your check engine light comes on, it's important to have your vehicle checked as soon as possible. It could indicate a range of issues from a loose gas cap to more serious engine problems.
Do you offer warranties on your services?
Yes, we offer warranties on many of our services and parts. The specific terms and duration vary depending on the service or part. Please ask our staff for details about warranties applicable to your service.
Can you provide a cost estimate before starting work?
Absolutely. We provide detailed cost estimates for all repairs and services before beginning any work, so you know what to expect.
What forms of payment do you accept?
We accept cash, credit cards (Visa, MasterCard, American Express), and debit cards. Some locations may also accept checks and offer financing options.
How can I extend the life of my vehicle?
Regular maintenance is key. Follow your vehicle’s maintenance schedule, keep fluids topped up, change filters regularly, maintain proper tire pressure, and address any issues promptly to keep your car running smoothly.
How often should I have my vehicle's alignment checked?
It's recommended to have your vehicle's alignment checked at least once a year or every 12,000 miles. However, if you notice uneven tire wear, your vehicle pulling to one side, or steering wheel vibration, have it checked sooner.
What auto repair services does Jack's Auto Repair provide?
Jack's Auto Repair offers services such as suspension work, brakes, oil changes, engine and transmission repairs, tires, and more.
How often should I change my vehicle's oil?
It's generally recommended to change your oil every 3,000 to 5,000 miles, but you should check your vehicle’s manual for the manufacturer's guidelines.
Do I need to make an appointment at Jack's Auto Repair?
Walk-ins are accepted, but making an appointment is recommended to ensure timely service and reduce wait times.
What are the signs that my brakes need replacement?
Signs include squeaking or grinding noises, a spongy brake pedal, the car pulling to one side, and longer stopping distances.
Can Jack's Auto Repair provide a cost estimate before work begins?
Yes, detailed cost estimates are provided before starting any repairs or services.
What payment methods does Jack's Auto Repair accept?
They accept cash, credit cards (Visa, MasterCard, American Express, Discover), debit cards, and Apple Pay.
When is Jack's Auto Repair open?
Open Monday through Friday from 8:00 AM to 6:00 PM, closed on Saturdays and Sundays.
Are there other auto service centers near Jack's Auto Repair?
Yes, nearby locations include NTB Tire & Service Centers, Merchant's Tire & Auto Centers, and Bowman Auto, which can be useful alternatives or complementary services.
What nearby places can I visit while waiting at Jack's Auto Repair?
You can visit Sharks Sports Bar & Grill or Winners Sports Bar for food and drinks nearby while your vehicle is serviced.
Are there educational institutions near Jack's Auto Repair?
Yes, Centura College is nearby, which might be convenient if you are a student needing auto services or want to plan your visit around your classes.