Business Details
About
Volkswagen DealerUsed Car DealerCar DealerAuto Body Repair
Welcome to Casey Volkswagen!
We have a strong and committed sales staff with many years of experience satisfying our customers’ needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing!
If you don’t see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
Location
Hours
Reviews
4.3
1,591 reviews
5 stars
1,177
4 stars
124
3 stars
59
2 stars
54
1 star
177
What are people saying?
AI-generated from recent customer reviews
Sales Experience
Many customers praised the sales team for being friendly, knowledgeable, and non-pushy, particularly highlighting individuals like Sean, Jarred, and Jason.
Service Issues
Numerous reviews indicated significant problems with the service department, including long wait times, misdiagnoses, and poor communication.
Customer Service
While some customers reported positive interactions with specific staff members, many expressed frustration over lack of accountability and responsiveness from management.
Overall Satisfaction
Customer experiences varied widely, with some expressing deep dissatisfaction and others reporting great satisfaction with their purchases.
Communication Problems
Several reviews noted a lack of communication regarding service updates and vehicle status, leading to customer frustration.
- MHMary Hall5 days ago5.0Our salesman, Jarred was very helpful and knowledgeable about the car. He was easy to deal with. No hard sell, very personable. Satisfied customer.
- DWDiana WickhamNov 17, 20251.0Don’t trust your vehicle at this VW location. Chase, the service representative, was absolutely awful.
- MDMark DonadioNov 15, 20255.0Super helpful transferring us from a Passat into a new family car! Helped us find the perfect fit. Jason specifically was very helpful!
- LRLyndsey RapozaNov 14, 20255.0Car buying is stressful, but these guys made it as smooth as possible even with my angry toddler! ha! They crunched numbers, went above and beyond and were overall so genuine.
- CJCrystal JonesNov 6, 20255.0Today I brought my truck in for an inspection and ended up leaving with an beautiful SUV that I couldn't imagine of having. Casey Auto group has been amazing. I brought my first truck with them 5 years ago and to be able to trade up for a better vehicle is AWESOME. A big THANK YOU to Mr. Jason R for being very informative with his information and working out a deal that fits my budget and needs. My family and I are Very grateful. Come visit Jason at Casey Volkswagen, you will not be disappointed!
Frequently Asked Questions About Casey Volkswagen
What are the regular business hours of Casey Volkswagen?
Casey Volkswagen is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Where is Casey Volkswagen located?
Casey Volkswagen is located at 777 J Clyde Morris Blvd., Newport News, VA 23601, USA.
What services does Casey Volkswagen offer?
Casey Volkswagen offers new and used Volkswagen vehicle sales, financing options, and auto body repair services.
Can I browse the vehicle inventory online at Casey Volkswagen?
Yes, you can browse new and used vehicle inventories online at Casey Volkswagen's website.
How can I request a test drive or more information about vehicles at Casey Volkswagen?
You can request a test drive or more information via their website or by contacting their friendly sales staff directly.
What are the service and parts department hours at Casey Volkswagen?
Service hours are Monday to Friday from 7:00 AM to 6:00 PM and Saturday from 7:00 AM to 5:00 PM. Parts department hours are Monday to Friday from 7:30 AM to 5:30 PM and Saturday from 7:30 AM to 5:00 PM. Both are closed on Sundays.
Does Casey Volkswagen have certified pre-owned vehicles for sale?
Yes, Casey Volkswagen features a selection of certified pre-owned Volkswagen vehicles, which you can view on their website.
Are there other car dealerships near Casey Volkswagen?
Yes, Casey Subaru is a nearby car dealership offering automotive parts and repair services, located close to Casey Volkswagen.
Where can customers find convenient cash or cryptocurrency services near Casey Volkswagen?
Bitcoin Depot ATM and Bitcoin Depot provide currency exchange services near Casey Volkswagen, useful for customers needing cash or cryptocurrency access.
What nearby amenities could I visit before or after my visit to Casey Volkswagen?
Nearby amenities include Soaps N Suds Laundromat and Car Wash for vehicle cleaning, and Wawa for coffee and snacks, offering convenience before or after your visit.