Casey Kia

Reviews

• MC

  Mel Chel

  4 days ago
  5.0
  Anthony in the sales department was wonderful. He was always courteous, respectful of my time, pleasant to talk to, and knowledgeable. Never made me feel pressured or uncomfortable for not making up my mind right away. Would go back and deal with him again. I was also helped by Jacobo in the financing department. Again, a great gentleman. Attentive to my needs and willing to work with to get me the best deal possible. Couldn't have been in better hands than with Anthony and Jacob Casey Kia.
• YJ

  Yvonne Jack

  Jan 13, 2026
  5.0
  We had a great experience. Very friendly group. We knew exactly what we wanted and were not hassled. Our sales person made sure all was good and delivered.
• JS

  Jackie S

  Jan 7, 2026
  1.0
  Car taken to Casey Kia due to Kia engine recall. Prior to work being performed they inspected my car and offered other possible things I might want done (replace wipers, replace air filters, under coating, drive belt). Told Kia only wanted engine replacement at this time and drive belt. When I picked up my car the bill was about $300 more than I was expecting because they replaced hoses and tacked on additional labor. The inspection paperwork was checked that the hoses were good and replacement was never discussed to be done. Labor should have been covered by the Kia recall. I tried to discuss this with the Marcus (service advisor) and his comment was "No, we're not going to go there" and things went down hill from there. He became very agitated and really didn't want to hear anything I had to say. He also said, "Look, I'm going to get you out of here" and asked how much I was expecting to pay and I told him only for the drive belt. He then refiguried my bill to what was my original cost. I thanked him and asked him about the engine warranty and he said 12 months. I find it odd that a new engine only has a 12 month warranty so I don't know if he actually knew what he was saying or if he just wanted me gone. I don't mind paying for something that's approved but I do object to finding unapproved charges added to my bill. Prior Casey Kia service been outstanding but this last encounter with Marcus really left a bad taste.
• HD

  H. Daniels

  Dec 29, 2025
  5.0
  Another great experience here guys! I knew what I wanted and I left with what I intended. Jacob Flores and Johnnie Jordan are absolutely delightful to work with. Marcus Stacks in Service is also an individual that is deserving of recognition. They have all have made me feel like a valued customer, year to year!
• CW

  Crystal Williams

  Dec 28, 2025
  5.0
  “I had an excellent experience with the customer service. Juan, the salesman, was extremely helpful, professional, and patient throughout the entire process. He made sure all my questions were answered and that I felt confident with my decision. His managers were also very supportive and attentive, which really shows they work well as a team. Overall, the service was outstanding, and I highly recommend Juan and his managers to anyone looking for great customer service.” Thank you Casey Kia.

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