Business Details
About
Honda DealerCar DealerUsed Car DealerAuto Repair Shop
Come for the automobiles, stay for the family. At Casey Honda, we count each and every customer as an extended family member. We've been providing quality Honda vehicles, parts, and services since 1958. But for us, it's not just about car sales. Our sales and service professionals are truly passionate about what they do, and they make all the difference.
Location
Hours
Reviews
4.6
4,186 reviews
5 stars
3,509
4 stars
305
3 stars
104
2 stars60
1 star
208
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting salespeople like Azeema, Dana, and David for their professionalism and support throughout the car buying process.
Sales Experience
Overall, customers reported positive experiences with the sales team, noting a lack of pressure and a focus on customer needs, making the buying process enjoyable and straightforward.
Service Quality
While many reviews praised the efficiency and quality of service, there were some complaints about miscommunication and issues with vehicle maintenance, indicating a need for improvement in service department communication.
Pricing and Trade-ins
Several customers expressed satisfaction with fair pricing and trade-in values, although some reported dissatisfaction with trade-in offers and additional fees during the financing process.
Mixed Experiences
While many reviews were positive, there were notable negative experiences regarding financing issues and service mistakes, suggesting inconsistency in customer experiences.
- ATAstrid TorresNov 14, 20255.0I want to thank Abby Fraser for being so kind and professional throughout. All the staff were very professional and friendly. I highly recommend them. I left the dealership 100 percent very happy with everyone and because I was able to get a good car in every sense of the word. Very satisfied.
- DQDavid QuanNov 14, 20255.0J’air helped us get our 4th vehicle from Casey. Amazing customer service throughout the entire process. Our family has been buying cars from here for decades. Our second one with J’air. 2025 Pilot Black Ed. this time. A++
- VCValerie CulleyNov 13, 20255.0I can't express enough about the top notch service I received at Casey. Amber and Cody are the absolute best. From before, during and after the purchase of my new vehicle they took care of making sure my every concern was addressed and gave me the assurance that I was making the right choice. It wasn't just about making the sale but making a truly satisfied lifelong customer. Thank you Casey Honda!
- ABAbby BuckOct 31, 20255.0Thank you so much to Azeema, Cody, Ryan, and the whole team at Casey Honda. We weren’t looking for a Honda, but they had many other options available. Azeema was super patient while helping us through our first big car purchase. We got the truck we’ve always wanted and had an amazing experience at this location.
- SGSophia GardnerOct 29, 20255.0I was in the market for a bigger car. I had my eye on the Honda CR-V for a long time, but I was also looking at the Mazda as I had owned 2 prior and didn't have any problems with them. When we arrived at Casey Honda, Joseph greeted us and offered any help we needed. He was incredibly knowledgeable in every aspect of what Honda has to offer and made the choice easy for us. We went to Mazda first and the sales guy we had didn't know anything about the different trim levels they had. Joseph allowed us to test drive multiple cars until we decided on a 2026 Honda CR-V EX-L. I love my new car!! Joseph made the entire process smooth and fun. I would recommend anyone looking for a car to go see Joseph at Casey Honda in Newport News.
Frequently Asked Questions About Casey Honda
What types of vehicles does Casey Honda offer?
Casey Honda offers quality new and certified pre-owned Honda vehicles, along with parts and services.
Where is Casey Honda located?
Casey Honda is located at 12943 Jefferson Ave, Newport News, VA 23608, USA.
What are the main business hours of Casey Honda?
Casey Honda is open Monday to Friday from 9:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
When is the service department at Casey Honda open?
The service department operates Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and is closed on Sundays.
How can I schedule a vehicle service or test-drive at Casey Honda?
You can schedule a service appointment or explore the model showroom by visiting https://www.caseyhonda.com/model-showroom/.
Does Casey Honda have a presence on social media?
Yes, Casey Honda has a Facebook page at https://www.facebook.com/caseyhonda/ and a Twitter handle @CaseyHonda.
What nearby car rental agencies are close to Casey Honda?
Nearby car rental agencies include Enterprise Rent-A-Car and Hertz Rent A Car, which can be convenient for customers needing temporary transportation while their vehicle is serviced.
Are there any nearby shopping or dining options near Casey Honda?
Yes, nearby options include Hop'n Shops supermarket, Zero's Subs sandwich shop, and First Wok Chinese restaurant, offering convenient food and shopping choices for customers before or after their visit.
If I need automotive parts or repairs, what nearby businesses can assist me?
Nearby automotive support includes Wholesale Direct Auto Sales, Priority Chevrolet, AutoZone, and Classic Nissan Newport News Service Center, which can complement the services at Casey Honda.
Is there a nearby child care or preschool if I need services during my visit to Casey Honda?
Yes, Stepping Stones Child Development Center is nearby, offering day care and preschool services that might be useful for customers visiting Casey Honda with children.