Casey BMW

Reviews

• TB

  Tom Buchinsky

  6 days ago
  5.0
  If I could give Casey BMW a 10 star rating I would. Our salesperson Jean was wonderful and I would give him a 10 also. He went out of his way to help me. He actually met me have way so I did not have to drive back to the dealership with paper work I forgot. He also had someone drive the car to my house so we could see if my husband could get into the car. His professionalism was fabulous. NO HIGH PRESSURE!!!!!!
• TJ

  Tara Johnson

  Nov 8, 2025
  5.0
  We had a seamless shopping and buying experience with Maria White! She was very friendly and personable throughout the process, making sure we were comfortable and worked to ensure we could find the best vehicle for our budget and needs. Was a long day of looking, test driving, and paperwork, but totally worth it! Would definitely recommend working with Maria at Casey BMW.
• JL

  James Lemar

  Nov 7, 2025
  1.0
  Part 1 My Experience with Casey BMW of Newport News I purchased my vehicle from a dealer in Florida at an auction. Initially, I was impressed with the car. After reviewing the Carfax report, I didn’t notice any major issues. I drove it from Florida to Virginia without any problems. A few months later, around August 2025, the check engine light came on. I took the vehicle to Casey BMW for an oil change, diagnostic, and troubleshooting session. My goal was to identify the cause of the light and uncover any potential issues I might not have known about. The total cost of this visit was over $1,000, but I was dissatisfied with the service advisor’s attitude and found her to be rude and unprofessional. After that visit, I drove the car for about two weeks before the check engine light returned, this time accompanied by loss of acceleration power and overheating. I pulled over and contacted Casey BMW for a tow. When I spoke to my advisor, she stated another diagnostic was needed. A few days later, another advisor took over my case, informing me that the first advisor was out of the office. She reviewed my warranty claim and identified several issues: • Inadequate turbo lines • Faulty water pump • Malfunctioning thermostat • Gasket replacement required The initial repair estimate was $7,500, but after contacting my warranty company, the dealership adjusted the cost to approximately $5,750. Although I was told repairs would be completed within a week, I waited five days before calling for an update—only to learn that they were still waiting on parts. When I asked about a rental vehicle, I was told none were available. After being transferred to the rental department, I was able to get a vehicle the following day. After about a month, I finally got my car back. Two days later, while driving home, I noticed that the acceleration issue returned, though the overheating had stopped. I immediately contacted the dealership, and the advisor told me to bring the vehicle in for another diagnostic. During this visit, the advisor mentioned a timing belt replacement record that should have been caught earlier. This discovery came after I had already spent over $4,000. Had proper due diligence been done during the first diagnostic, I could have made a more informed decision about my vehicle and potentially avoided unnecessary costs. When I asked about this oversight, the advisor became defensive and repeatedly spoke about diagnostic codes without addressing my concerns. She denied knowledge of my prior visit. When I mentioned transportation, she said all rentals were unavailable and made inappropriate jokes about how I would get home. Fortunately, the rental advisor overheard the conversation and immediately arranged a rental vehicle for me. Before leaving, I spoke with a manager and shared that while I was satisfied with the mechanical work, I was disappointed by the customer service experience. Later, I discovered through an email from my warranty company that a new claim had been filed — something the advisor never informed me about directly. When I called Casey BMW for clarification, I was repeatedly interrupted and had to ask to speak to a manager. I spoke with the manager last night and plan to return to the dealership today to continue resolving these ongoing issues.
• LK

  Linda Kurzmiller

  Oct 30, 2025
  5.0
  All around great experience. This is the 2nd vehicle I've leased from Casey. BMW I4M50. This experience was by far the most excellent vehicle I have purchased (Volvo, Audi). From our salesman, Rodelson Jean (such a great guy!) to our finance guy, (get it done Trey!) To the absolute secret weapon, brilliant Julianna Parham (the BMW Genius) I am so happy. I turned in a previous lease easily (no surprises , thanks Trey.) Rodelson spent all the time I needed (multiple unexpected car test drives) answering all questions, getting things together for the deal before we arrived, it was superb. My special shout out to Julianna (the 2nd vehicle she expertly walked me through for my personal set up and confident operation.) Also want to mention, I had a couple of interactions with my previous lease (I4e40) and could not be happier with the service center (Chris) the best. But lastly, THE CAR ROCKS!!
• HR

  Heather Robbins

  Oct 30, 2025
  5.0
  My husband and I had a great experience purchasing my car from Casey BMW! We arrived near closing time, but the team didn’t rush us at all, they stayed late to make sure we were accommodated. Our salesman, Rodelson Jean, was outstanding! Friendly, patient, and incredibly helpful throughout the whole process. He, as well as Mary and Lloyd, made this a smooth and stress free process. We will definitely be back in the future and highly recommend this dealership and Rodelson to anyone looking for a new car!

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