Business Details
About
Car DealerUsed Car DealerAuto Body Repair
The Casey Auto Group was founded by the late Arthur M. Casey in 1958 as a single franchise dealership. Today the Casey organization is still a family owned and operated business headed by Arthur S. Casey, alongside a dedicated and talented staff, and consists of 6 locations in Newport News and Williamsburg. Now with 8 of the best American and Import vehicle lines from entry level to high-line luxury, the Casey Auto Group continues to meet and exceed Hampton Roads' transportation needs.
Location
Hours
Reviews
4.0
183 reviews
5 stars
129
4 stars
5
3 stars
3
2 stars
5
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised individual salespeople for their helpfulness, while others reported poor communication and unprofessional behavior.
Sales Experience
Several customers had positive experiences with specific salespeople, particularly Willie Goodman and Trey Leggett, who were noted for their patience and assistance.
Service Department Issues
Numerous complaints about the service department, including delays, poor communication, and unsatisfactory repairs.
Transparency and Pricing
Concerns raised about pricing practices, with some customers feeling misled about vehicle prices and additional fees.
Overall Satisfaction
While some customers reported excellent experiences, a significant number expressed dissatisfaction with the dealership's practices and service.
- RKRobert KeanOct 30, 20255.0While i did not end up buying from casey auto group, they were the most upfront and honest dealership i worked with in regards to pricing. specifically gerald bradshaw at casey chevrolet should be commended.
- AYAngel YeltonSep 11, 20255.0My husband and I had a wonderful experience at Casey. We will continue to shop at Casey thanks to Mr. Willie Goodman. He made us feel at ease.
- SOSheonta OrangeAug 3, 20251.0My experience was horrible! They led me on to believe that I would leave with a car… my salesmen Corrner was very unprofessional.. he tried to put me in a vehicle that wouldn’t fit my needs…. The seats and floor was filthy… as If someone had just dropped it off… he was very lazy and didn’t put any effort into finding us a vehicle…. We were there for over 6 hours and still went home without a car …
- KHKathrine HendersonOct 4, 20181.0We applied for financing online so we wouldn't have to wait around and drive an hour to get there and home. So "customer service" called me and we expressed to them the situation, they understood and then we were transferred to a sales manager. We told her what were looking for and she said she would take care of it. A WEEK LATER, customer service calls me. We went through the same song and dance, A MONTH LATER, customer service and some finance person calls me.....we were dumbfounded. We bought a car somewhere else. 45 minutes in and out. Don't do it unless you have ALOT of time to waste. Customer service isn't the issue, communication is.
- AWAnita WilliamsMar 8, 20165.0Response time was great! The information I received was great! Kashon helped me alot and I will be thanks Casey Auto!
Frequently Asked Questions About Casey Auto Group
What types of vehicles does Casey Auto Group offer?
Casey Auto Group offers 8 of the best American and Import vehicle lines, ranging from entry-level to high-line luxury models.
Where is Casey Auto Group located?
Casey Auto Group is located at 813 Diligence Dr STE 117, Newport News, VA 23606, USA.
What are the business hours of Casey Auto Group?
Casey Auto Group is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Is Casey Auto Group a family-owned business?
Yes, Casey Auto Group was founded in 1958 by the late Arthur M. Casey and is still family owned and operated, now led by Arthur S. Casey.
What services does Casey Auto Group provide?
Casey Auto Group operates as a car dealer, used car dealer, and offers auto body repair services.
How can I contact Casey Auto Group?
You can reach Casey Auto Group by phone at +1 757-591-1000 or visit their website at https://www.caseyauto.com/.
Are there any nearby places to visit when coming to Casey Auto Group?
Nearby points of interest include Knead to Heal LLC for massage therapy, Tidewater Physicians Multispecialty Group for medical services, and Point Option High School.
Where can I find health and medical services near Casey Auto Group?
Nearby health and medical facilities include Tidewater Physicians Multispecialty Group, Greenbrook Mental Wellness Centers, Greenbrook TMS NeuroHealth Centers - Newport News, Coastal Medical and Psychiatric Services, and Pearson Professional Centers.
Are there any real estate agencies near Casey Auto Group?
Yes, several real estate agencies are nearby, such as The Coastal Va Real Estate Team- Re/Max Peninsula, RE/MAX Peninsula, The Brandt And Francum Team, Lila Nicolls, Austin Lehman- Realtor, Dana Qualtieri, Realtor - Coastal Virginia, Gina Beebe, and Compass Real Estate Team at RE/MAX Peninsula.
What is a useful nearby service if I need automotive or motorcycle assistance near Casey Auto Group?
Nearby automotive-related services include Motorcycle Law Group for motorcycle needs, and Casey Auto Group itself for general car sales and repairs.