NTB-National Tire & Battery

Reviews

• ES

  Emelyn Schneider

  Nov 17, 2025
  5.0
  I’ve consistently had excellent experiences at National Tire & Battery in Leesburg. The staff is well-informed, courteous, and efficient. They focus on diagnosing the actual issue and resolving it quickly, no unnecessary add-ons or runaround. Mark deserves special recognition for his outstanding customer service and always making the process smooth and pleasant. Highly recommended!
• LL

  Lo Lo

  Nov 15, 2025
  5.0
  I went to NTB for a tire because I was riding a spare. Although they didn’t have my specific tire the guys were awesome. Denis and Mark called several stores looking for my tire. Even after l was ready to go they still were looking I had to tell them it was ok. The level of customer service was unmatched 10/10 shop hands down. They also gave me the best advice for leaving on my spare and driving 70 miles back home with a promise to call in the morning so that they have peace of mind. I highly recommend this shop
• BR

  Bahara R

  Nov 4, 2025
  1.0
  About two weeks ago, I went to this tire shop to get a tire replaced. While I was there, I decided to also get my oil changed and routine service done. I trusted them with my vehicle but that was a huge mistake. Just two days later, while driving on the highway, my car completely stopped. I had to get it towed to the dealership, where I was informed that the oil cap had been left loose, and during driving, it came completely off. As a result, all the oil leaked out and it caused severe damage to my engine over $8,000 worth of repairs. It has now been two weeks since this happened. I’ve contacted the shop multiple times. Every day, they tell me someone will call me “tomorrow,” but I haven’t heard back from them or their corporate office. They have not been cooperative with me, no help with a rental car, no responsibility, no apology, no solution, just silence. This has been an incredibly stressful, expensive, and irresponsible situation on their part. Please save yourself, your time, and your car. Do not trust them with your vehicle.
• DD

  Dave Roth (Drtoo)

  Oct 31, 2025
  5.0
  I managed to pick up a screw in my tire earlier today... The warning light flashed on my dash indicating lower that optimal tire pressure. I stopped at NTB in Leesburg , a little more than an hour before closing time. I was concerned that the fix was going to have to wait until the next day and that would have meant that the slow leak would have more than likely made the tire flat by morning. Dennis and his team were able to squeeze me in. They were friendly, fast and they had me on my way before they started to clean up for the day. They patched the hole (since it was in a repairable spot) and I am all set. I spent a little time listening to how they dealt with other customers. They were knowledgeable, fair and didn't try to "up-sell" people that were struggling with news that the damage / wear were more than expected. Or that the tire on the opposite side of the customer's car was also starting to show bad signs of wear, due to driving on an under inflated tire. This caused the side walls of the tires to start tearing themselves apart on the inside. They made sure the customer was safe and were able to have her back on the road, knowing she wouldn't have to worry about a blow-out from a now effective tire. It was only a matter of time before it went bad. They showed the customers why the repairs were needed, how they would be taking a chance by only fixing one of symptoms and not fixing the other parts. I have been around cars & trucks for 50+ years and built and rebuilt my share. A vehicles suspension is like a bodies skeleton (Happy Holloween...) when one part wears out prematurely, it puts additional stress on the other parts. If the ankle is wobbly in bad shoes, the knees get worn out faster... and so forth... Thanks Dennis and Team for taking good care of your customers. I will be back, should I have the need.
• SB

  Skyla Butler

  Oct 28, 2025
  3.0
  The staff was polite, but as a woman, I feel it’s important to share my experience compared to my boyfriend’s. We went separately — this is his usual spot for oil changes, but it was my first visit. He’s always in and out quickly with no pressure or hassle. When I came in, I was immediately offered multiple additional services — a fuel infusion, new filter, alignment, and more. I politely declined, but they continued to push different combinations of services at various prices. They even told me I needed new brake pads “as soon as possible,” despite my car being only two years old and my regular mechanic confirming my brakes are perfectly fine. On top of that, my services were not started until an hour after my appointment time despite there only being one or two other cars in the shop. Unfortunately, this isn’t the first time I’ve had this kind of experience at an NTB location, and it’s disappointing to feel like I was treated differently simply because I’m a woman coming in alone. Thankfully, I only paid for and received the oil change, but I wasn’t given the mileage sticker and my odometer wasn’t reset — both of which they always provide when my boyfriend goes.

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