Business Details
About
Auto Body ShopAuto Body RepairAuto Detailing Service
Established in 1954, we are a full service auto body repair shop that focuses on collision repair and automotive refinishing on all makes and models. Our technicians are ASE, I-Car and Gold class certified to provide you with the highest quality repairs
Location
Downtown Garage & Auto Body
4913 Massaponax Church Rd., Fredericksburg, VA
22407, United States
Hours
Reviews
4.5
286 reviews
5 stars
229
4 stars
22
3 stars
7
2 stars
7
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, highlighting good communication and regular updates during the repair process.
Quality of Work
While some customers reported excellent repairs that restored their vehicles to like-new condition, others experienced issues with workmanship and additional damage after repairs.
Timeliness
Several reviews noted delays in service, with some customers frustrated by extended wait times for repairs and lack of communication regarding timelines.
Mixed Experiences
Feedback varied significantly, with some customers expressing high satisfaction and loyalty, while others reported serious issues and dissatisfaction with the service.
Pricing Concerns
Some customers mentioned that the shop is known for being pricey, which may deter potential clients despite the quality of work.
- LELaura Ellis4 days ago5.0Through no fault of my own, I found my way here again. Everything about the process was seamless. The ladies at the front desk were wonderful. Brad did the work and we couldn't be happier! Our car was ready before it was promised and repairs look great!
- MTMazzini TrujilloOct 15, 20255.0Great Service and Friendly staff.
- DDDavidOct 2, 20251.0I purchased a car from a person and the car had to pass state inspection for me to purchase. The person took it to Downtown Garage and had it inspected by Charles Cooke and he illegally passed the car. After one 30 minute drive I noticed issues so I had it examined by another shop and the frame didn’t pass or the suspension. They cost me 4,300 dollars by taking money under the table to pass this car.
- GDGeorge DobbsSep 24, 20255.0First class repair on my 2025 Ford F-150. Had about $15000 in damage and they repaired it back to pre accident condition. Their I-CAR certification really shows. Office staff was very knowledgeable and professional. Best place in town and county.
- LPLogan PriorSep 10, 20251.0Follow these reviews. I had the absolute misfortune of my insurance using this shop twice. First time my truck came back worse than when I droped it off. Hood, bumper, and fender are not even close to being adjusted properly. Second time my mom’s Buick seat motor began to smolder. After paying this shop for a new seat, they decided to just change the seat motor and charge for a full seat replacement. Pick the Buick up to find the passenger seat has a massive gouge in the plastic. The tabs holding to molding on are not secured in. The tabs are sitting above the plastic they are suppose to go inside. Seriously run from this shop. I’m a tow truck driver and have thankfully been able to save many of my customers $1000s that not coming here
Frequently Asked Questions About Downtown Garage & Auto Body
What types of services does Downtown Garage & Auto Body offer?
Downtown Garage & Auto Body offers full-service auto body repair including collision repair, windshield repair, towing, bus collision repair, and heavy truck collision repair.
Where is Downtown Garage & Auto Body located?
It is located at 4913 Massaponax Church Rd., Fredericksburg, VA 22407, USA.
What are the business hours of Downtown Garage & Auto Body?
The shop is open Monday through Friday from 7:30 AM to 5:30 PM, Saturday from 10:00 AM to 12:00 PM, and closed on Sundays.
Is proof of vaccination required to visit Downtown Garage & Auto Body?
No, proof of vaccination is not required to visit the shop.
What certifications do the technicians at Downtown Garage & Auto Body hold?
The technicians are ASE, I-Car, and Gold Class certified to ensure high-quality repairs.
What payment options are accepted at Downtown Garage & Auto Body?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact Downtown Garage & Auto Body?
You can reach them by phone at +1 540-898-4300 or email at downtowngarage@aol.com.
Are there any nearby car wash services to Downtown Garage & Auto Body?
Yes, Jacks Car Wash and Jack's Car Wash are nearby, making it convenient to get your car washed after repairs.
What nearby places can help customers find Downtown Garage & Auto Body?
Nearby spots such as Battlefield Heating & Cooling, Sheetz gas stations, and Indian Hills Park can help customers orient themselves when visiting the shop.
Are there other automotive services near Downtown Garage & Auto Body?
Yes, nearby automotive services include Auto Glass Fitters, Liberty Used Auto Parts & Sales, and Alsop Trucking, which can offer complementary services or resources.