SIXT Rent A Car Dulles Airport

Reviews

• JS

  Johann Swartz

  Jan 5, 2026
  1.0
  We agreed on an amount and we ended up being charged over 60% more on return. Not because of accident or extra insurance which we were basically strong armed into, but due to adding things in the fine print, counting on us coming in late at night on an international flight. Spare yourself days disputing and hassle, just use one of the competitors and stear clear, at the very least from this site. Update: Please don't be fooled by their cute customer support response. I've exhausted my resources and time in trying to give them a second, third and fourth chance and their response here says to contact them to discuss further is laughable.
• TN

  Tommy & Naome

  Jan 5, 2026
  1.0
  I am writing this review to express my extreme dissatisfaction with my recent rental experience with SIXT. What should have been a straightforward rental turned into a frustrating and stressful ordeal due to your company’s handling of an alleged damage claim. After returning the vehicle, I was informed of a scratch and other alleged damages that I categorically deny causing. I was never made aware of any such damage during pickup, nor was a clear, transparent walk-around inspection conducted with me at either pickup or return. No conclusive before-and-after photos were presented that clearly prove the damage occurred while the vehicle was in my possession. Despite this, SIXT proceeded to rely on an automated inspection system and unverified claims, placing the burden on me to disprove damage that was never properly documented in the first place. This approach is unfair, unprofessional, and lacks basic customer transparency. To make matters worse, I was pressured with follow-up questions and damage allegations even after informing your team that the matter had already been escalated to my insurance provider. A claim has been opened with GEICO regarding this rental, and any further questions or correspondence regarding alleged damages should be directed to them, not repeatedly pushed onto the customer. The entire experience — from unclear damage documentation, to denial of reasonable explanations, to the overall lack of customer support — has been extremely disappointing. This situation reflects poorly on SIXT’s rental practices and raises serious concerns about how customers are treated when disputing questionable damage claims. Based on this experience, I cannot recommend SIXT and will think very carefully before ever renting from your company again. I expect this complaint to be reviewed seriously and handled appropriately.
• RM

  Rich Moreira

  Dec 30, 2025
  1.0
  I am not a customer, but I am leaving this review due to a very poor and concerning experience. I was fraudulently charged, and this company allowed that fraud to occur. When I attempted to resolve the issue, I was placed on hold for an excessive amount of time with no meaningful assistance. I travel frequently and regularly use car rental companies, and I have never experienced customer service handled this poorly—especially from a company I’ve never even rented from. The lack of accountability and the way customer interactions are managed leave a lot to be desired. Based on this experience alone, I do not recommend this company. If this is how they handle fraud and non-customer disputes, I would strongly caution anyone considering doing business with them.
• AB

  Allison Beyer

  Dec 30, 2025
  1.0
  I just had the worst experience I’ve ever had with a car rental company renting a car for the week. they charge me $400 for cleaning up. I guess a weeks worth of my crumbs on the floor which I know to be not very much as my car is always clean. Not only that I actually went out of my way to wipe it down because I did have it for a week and it was sitting. So it was just on the dashboard, and I went out of my way to buy wipes to wipe it down. They told me that they are charging me $400 because I had to vacuum it. Oh, and it smelled funny.!?!?!? but they could not provide me with any more information or what type of funny smell it smelled like. Maybe the parking garage that it was parked in? Who knows but they have yet to inform me. Nor have any other information for me. But they can charge me. hung up on me three times when I called Customer Service finally got through to somebody who understood me and still could not help me understand. Funny thing is they checked the car and said everything was fine when I dropped it off. 24 hours later it’s not fine ?!?!? THIS is worst company ever.!!!
• JK

  John Karasek

  Dec 24, 2025
  1.0
  The best thing I can say about my experience is that it was bizarre and frustrating. I prepaid for a BMW X5. Upon landing at Dulles, the app indicated that there was an error and that I could not get a QR code to receive my keys. So I had to wait in line. And even though there were only four people in line, it took almost a half hour to speak with an agent. When I finally got to the desk, the agent told me that they did not have the X5 and she wanted to up sell me to an Escalade for THREE HUNDRED dollars more per day (almost triple my prepaid rate). I told her that was unnecessary and that I would just take an X3 but she refused and said “sir that would be too small for you.” I told her to just give me any car in the X5 category so that I could go. Then she spent another almost 5 minutes clicking on her screen when she says “ok sir we have your X5.” WHAT?? It was right outside. So after wasting almost an hour and suffering through what clearly was a lie to upsell me to a way more expensive car, I ended up driving away in the exact car I had prepaid for and was told they didn’t have!

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