SP+ Parking

Reviews

• CM

  Cathy McNeil

  Dec 23, 2025
  1.0
  I am writing to express my deep disappointment and frustration regarding an incident that occurred at your Pentagon City location on Friday, December 19. What should have been a joyful day of holiday shopping turned into one of the most upsetting experiences I have ever had as a Costco member. After my doctor’s appointment, I decided to stop by Costco to finish my Christmas shopping. When I entered the parking garage, I noticed a couple walking toward a red truck. The gentleman unlocked the vehicle, and I immediately signaled to indicate I intended to park in that space. Moments later, the car in front of me turned on its hazard lights. When the S&P Plus parking attendant approached, he went to the other driver first. She claimed she was going to back into the space—something she could not have seen, as she was fully inside the garage when the couple arrived. I tried to explain this, but the attendant dismissed me, saying, “I don’t know, so no one gets the spot,” and then proceeded to block my car and allow the other driver to park there. When I asked for his supervisor, he ignored me and said, “You are mad, huh?” I left the garage and pulled over near the apartment complex to find out how to file a complaint. At that point, the attendant threatened to have my car towed. When I went inside to speak with someone, he followed me, saying, “Go up there, I am the supervisor—you can complain to me. I’m still having your car towed.” When I returned, my car had indeed been towed. The attendant then said, “I bet you mad now.” His behavior was rude, disrespectful, and completely unprofessional. Later, I spoke with a manager named Yemi Adetola, who apologized and said he would call the attendant. However, when he called back, he was unapologetic and claimed the tow was requested by an Instacart driver, which was clearly false. The tow form stated the request came from Costco, which is the S&P Plus attendant, and the tow company confirmed that an attendant pointed out my car. While I am not angry about the tow itself, I am deeply upset about being targeted, humiliated, and having my holiday spirit ruined. This experience has left me with a very negative impression of Costco parking attendant choice. I have not returned since that day and am seriously reconsidering my membership. To make matters worse, a woman at the downstairs desk told me she knew exactly who I was complaining about and that I was not the first—this attendant has a reputation for being rude and nasty to customers. As long as he remains employed at this location, neither I nor my family will shop there. I hope Costco and S&P Parking takes this matter seriously. No customer should ever be treated this way. Please let me know what steps will be taken to address this situation. Sincerely,
• MM

  Moses

  Nov 10, 2025
  1.0
  Scam. Don’t advertise that you have to pay $6 if you don’t go in Costco. The parking lot is filthy. Carts and trash everywhere.
• HD

  Heike D.

  Sep 16, 2024
  5.0
  Großes Parkhaus, enge Parkplätze, freundlicher Mitarbeiter der uns erklärte das der Automat zum Bezahlen klemmte und wir das Ticket ihm geben sollen, und dann winkte er uns zu einer Schranke und wir sollten rausfahren, 8/24
• CC

  Charles

  Sep 8, 2024
  1.0
  Terrible experience. The south gate was open when I entered the parking garage this afternoon. I pressed the ticket button, but it would not dispense a ticket. There was no attendant present, so I proceeded into the parking garage and parked my car. I spoke to the information desk on the first floor and she said they will allow me to leave after I'm done shopping. After shopping, I returned to my car and attempted to exit from the South Gate. At attendant was standing there and politely informed me that he didn't have a key. He told me to go to the north gate and the attendant there would allow me to leave. Once I got to this gate, things took a turn for the worse. The attended starting yelling at me and telling me that I was lying to him. He said that he had been watching the south gate all day and it was never left open. Except it was. He continued yelling at me in front of my wife and children. He kept saying that I have to pay $20 for a lost ticket. I was never issued a ticket to lose. I continued to ask him to list to what I was saying buy he just kept yelling at me. Eventually, he unlocked the gate and proceeded to take pictures of my license plate. It was the most unprofessional experience that I've ever had a parking garage. I recommend avoiding this place and parking along the street.

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