Service Quality
Customers reported inconsistent service quality, with many expressing dissatisfaction over the thoroughness of washes and detailing.
Customer Service
While some reviews praised the friendliness of staff, numerous complaints highlighted poor customer service, especially regarding membership cancellations and communication.
Pricing Issues
Several customers felt that the pricing was not justified given the quality of service, with complaints about unexpected charges and the requirement for a membership to access basic services.
Facility Maintenance
Feedback indicated that the facilities, including vacuums and wash equipment, were often not well-maintained, leading to a subpar customer experience.