Service Issues
Customers frequently reported problems with the car wash being closed unexpectedly and difficulties in obtaining refunds for prepaid subscriptions.
Customer Service
While some employees received praise for their friendliness and helpfulness, many customers expressed frustration with unresponsive and untrained staff, particularly regarding damage claims.
Equipment Maintenance
Numerous reviews highlighted ongoing issues with malfunctioning vacuums and cleaning equipment, leading to dissatisfaction with the overall service quality.
Quality of Wash
Mixed feedback on the effectiveness of the car wash itself, with some customers noting that their cars were not thoroughly cleaned or left with soap residue.
Positive Experiences
Despite the issues, several customers praised the quality of the wash when operational and appreciated the friendly service from specific staff members.