Customer Service
Several customers praised the friendly and helpful staff, particularly highlighting employees like Johnny and Curtis for their excellent service.
Service Quality
Many reviews indicated a decline in the quality of the car wash, with complaints about ineffective cleaning, malfunctioning equipment, and inconsistent service.
Membership Issues
Customers expressed frustration over being billed for memberships during closures and difficulties in canceling or managing their subscriptions.
Pricing Concerns
There were multiple complaints about unclear pricing, perceived scams regarding wash costs, and dissatisfaction with the value received for the price paid.