Service Quality
Customer service experiences vary, with some praising staff like Johnny and Curtis for their helpfulness, while others report poor service and lack of attention from employees.
Car Wash Effectiveness
Many customers express dissatisfaction with the quality of the car wash, noting that vehicles often come out still dirty or with soap residue.
Membership Issues
Several customers report frustrations with membership billing practices, including being charged despite closures and difficulties in canceling subscriptions.
Equipment Problems
Numerous reviews mention malfunctioning equipment, particularly vacuums and wash machinery, leading to a subpar experience.
Pricing Concerns
Customers feel that pricing is unclear and often higher than expected, with some alleging deceptive practices regarding wash options.