Service Department - BMW Of Plano

Reviews

• JJ

  Jeanette

  Apr 13, 2026
  5.0
  I love how streamlined BMW is. I received a notification on my app that service was due and I was immediately connected to the service department nearest to my location. Plano had plenty of appointments open during my availability and I was able to schedule and add to my calendar with one click. When I drove into the service bay, I was immediately greeted and took a seat in the comfortable waiting area. They quoted me an hour and a half wait for my oil change, including the multipoint inspection. I received updates while I waited, along with a video inspection from the technician and recommendations along with their cost. I love the efficiency of being able to communicate immediately, and actually see the issues without having techs and service managers running in and out of the waiting room. It cuts down on my wait time and the amount of necessary interactions. As usual, free car wash is included but I declined due to time and the chance of rain tonight. Typical of the BMW experience, everyone I encountered was friendly and professional. Most notable of all, was the respect for my time and having me on my way within the quoted time. Great job!
• JH

  Jalen Hickey

  Apr 2, 2026
  5.0
  Jamie at the BMW Service Center was absolutely incredible. From the moment I arrived, everything felt seamless—quick, efficient, and completely stress-free. But what really stood out was Jamie’s level of care. She didn’t just do her job—she went above and beyond to make sure I felt taken care of every step of the way. It’s rare to come across someone who genuinely cares about the customer experience the way she does. Her professionalism, attention to detail, and positive attitude made a lasting impression. Because of Jamie, what could’ve been a routine service visit turned into an exceptional experience. BMW is lucky to have her.
• MS

  Mohit Sindhu

  Jan 9, 2026
  1.0
  My engine light came in at 49900 miles which is well within new vehicle warranty. Drove it in for service. By the time i reached service center mileage went over 50k. They immediately denied warranty claim and asked to charge around $1k. Been servicing my vehicle here for over 2 years and they didn't even bring a service manager to discuss a goodwill warranty option. Reached out to BMW NA corporate office to see my option. While they have been good with providing loaner vehicle, they price has always been on higher end compared to nearby locations
• JO

  Jared Obregon

  Aug 19, 2024
  5.0
  Delaney offered excellent service when I brought my vehicle for repairs. I dropped my car and left with a loaner within 20 minutes.

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