DK
Dogan Kumova
Apr 6, 2026
I had an amazing experience renting a truck from this location. The staff was incredibly helpful and friendly throughout the entire process. They even offered me ice cream while I was there, which was a very kind and thoughtful touch! Most importantly, they went above and beyond to find the best possible price for me. Highly recommended for their professional service and great atmosphere. I'll definitely be coming back here for my future rental needs!
Everyone that works here is super helpful, especially Cathy. The process of renting trucks was easy and non stressful and I would recommend this company to everybody.
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EastcoastChef
Mar 8, 2026
You cant compare the customer service of this location. Absolutely incredible staff and attention to client. If your looking for a cheap truck and poor service you might aswell go u-haul.Penske though, They are worth paying top dollar for, peace of mind and attention to individual clients is priceless. I plan to use them this coming week! For the 3rd time
I had an excellent experience working with Penske South Hackensack, thanks entirely to Cathy. From start to finish, she was professional, friendly, and incredibly helpful. She took the time to explain everything clearly, made sure all the details were handled correctly, and went above and beyond to make the process smooth and stress-free.
It’s rare to find someone who genuinely cares about customer service the way Cathy does. She’s knowledgeable, efficient, and a real pleasure to work with. If you’re going to Penske South Hackensack, ask for Cathy—you’ll be in great hands!
Can not say enough about this Penske location. It's worth going out of your way to use this specific franchise, if needed. Kathy and Fred are amazing. It's so rare to find people that care like they do. They went above and beyond to help us out. We returned the truck yesterday, and I'm still smiling about how wonderful they were to us. Thank you, Kathy & Fred --- Tiffany and Georgia