McKevitt Volvo Cars - Closed

Reviews

• RH

  R H

  Apr 22, 2026
  2.0
  god luck trying to talk with a service advisor. Volvo cars are outrageously expensive to repair, so with that amount of expense, you would think the dealers would provide better customer service.
• ZY

  Zhongchao Yu

  Jan 22, 2026
  1.0
  I posted the original review in February 2025. After they called me, I took down the post, believing they would resolve the issue. They did not. Instead, they sent me a partial refund—only 70% of the full price I paid for the load bar. They claimed the deduction accounted for the interest over the lease period, an amount I found unacceptable. This is because the deduction is equivalent to a double-digit APR, which is much higher than the actual APR for my lease. I refused to deposit the check they sent. I informed them I would wait until the end of the lease and expected a full refund at that time, but they refused my request. —---------- Original review: Lease Agreement Issue: I leased an XC90 with a load bar from this dealer on December 14, 2024. After 3 months (and counting), they have neither installed the load bar nor refunded its cost, despite my requests. I'm still paying monthly for a load bar that I can't use. If you still see this post, this issue remains unresolved, and I will provide an update when it changes. I leased a Volvo XC90 and agreed to pay extra for a load bar. However, two months later, after multiple inquiries, I was told the load bar was unavailable. My ski season had ended, so I requested a refund. Despite numerous contacts with the salesperson and parts department, no one took responsibility for the refund. The salesperson initially agreed to resolve the issue but has now stopped responding to my messages.
• CS

  Chang-Woo Song

  Jan 20, 2026
  5.0
  Kind and fast
• TN

  Theresa Nguyen

  Jan 20, 2026
  5.0
  Great experience with service department. 👍👍
• KK

  Katt

  Feb 28, 2022
  5.0
  Amazing service!!! I was able to smoooothly make an appointment for Maintenance on my 2020 Volvo, and their team here at the McKevitt Volvo were SUPURB! From the second I rolled up with my car, to the moment they handed my key back, just amazing. Wayne D. Was such a wonderful knowledgable man who helped me with my service and explaining what would be covered and done on my car. Everything was crystal clear and transparent! It felt so wonderful to be taken care of and know my car is in good hands. It was my first time at this facility and I was skeptical, as my other experience at the San Jose location wasn’t very good… but I am absolutely grateful to have came to McKevitt volvo. I will be coming back for sure! Special thanks to Wayne, Clay, and the auto service team!

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