This is a formal account of a serious incident with Franks Towing in Whitesboro, TX, on [9/22/25]. Despite receiving both verbal and written authorization from the rental company, Franks Towing staff illegally denied access to personal belongings, including a wallet and phone, from a towed rental vehicle. In violation of Texas state law, which prohibits vehicle storage facilities (VSFs) from withholding personal property, the staff forcibly removed me from the lot while I was attempting to resolve the matter with the rental company. The staff's conduct was unprofessional and disrespectful throughout the encounter. A formal complaint detailing these actions is being filed with the Texas Department of Licensing and Regulation (TDLR) and will be followed by further legal action !
JE
James Engle
Jun 6, 2025
5.0
Jessie was great he arrived in under ten minutes got me home Quickly.Also had a cold bottle of water for me.This Company is Great.I highly recommend!!! Great Price.
BD
Bill Dixon
Sep 2, 2022
5.0
Great operation! Unlocked my car in just a few minutes. Highly recommended!!!
Frequently Asked Questions About FRANK'S Towing Plus
What services does FRANK'S Towing Plus provide?
FRANK'S Towing Plus offers towing services, roadside assistance, wrecker towing, and specializes in light and medium vehicle towing, motorcycle towing, off-road winching, commercial towing, special services, and trailers.
Where is FRANK'S Towing Plus located?
It is located at 31097 Highway 82, Whitesboro, TX 76273, USA.
What are the operating hours of FRANK'S Towing Plus?
The company is available 24 hours a day, 7 days a week, 365 days a year.
How can I contact FRANK'S Towing Plus for service?
You can call the main phone at +1 903-564-9955, the alternate phone at +1 903-564-9455, or the mobile phone at +1 940-736-6206. You may also email frankstowingplus@gmail.com.
What payment options are accepted at FRANK'S Towing Plus?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
In which areas does FRANK'S Towing Plus provide services?
They serve Whitesboro, Collinsville, Tioga, Pilot Point, Oakridge, Gainesville, Lindsay, Muenster, Gordonville, Sherwood Shores, Willis (OK), Kingston (OK), Durant (OK), Denison, and Sherman.
Is FRANK'S Towing Plus affiliated with any local organizations?
Yes, they are associated with local fire departments.
How can nearby places like Lucky Cafe or Mr. Jose Mexican Cuisine be useful during a visit to FRANK'S Towing Plus?
Nearby restaurants like Lucky Cafe and Mr. Jose Mexican Cuisine offer convenient dining options for customers visiting FRANK'S Towing Plus, making it easy to grab a meal before or after your towing service.
Are there accommodation options nearby FRANK'S Towing Plus?
Yes, Whitesboro Inn & Suites is nearby and provides lodging if you need to stay overnight in the area.
What automotive-related services or shops are located near FRANK'S Towing Plus?
Nearby automotive-related places include Frank's Body Shop for repairs, Gavin Thompson for car sales and accessories, Freedom RAM Trucks dealership, 3BUpfit for automotive parts, and Starlight Motors for recreational vehicles and automotive parts.