Customer Service
While some staff members received praise for their friendliness and helpfulness, many customers reported aggressive and pushy sales tactics regarding memberships, leading to uncomfortable experiences.
Wash Quality
Customers expressed dissatisfaction with the wash quality, noting that certain areas of their vehicles were not cleaned properly, and equipment often malfunctioned.
Membership Issues
Numerous reviews highlighted problems with the membership cancellation process, including ongoing charges after cancellation requests and difficulties in reaching customer service.
Cleanliness and Supplies
Feedback indicated that the facility often lacked clean towels and other supplies, impacting the overall customer experience.