Audi Sugar Land

Reviews

• YM

  Yaz M

  6 days ago
  1.0
  My experience with my Audi Q3 and the service department has been… rough. To start I will say I’ve owned different vehicles for many years and have never had as many recurring issues as I’ve had with this one. It’s disappointing because Audi has always had such a strong reputation, and my previous A5 was a fantastic car that never gave me these kinds of problems. I have had may issues with my Q3 but most recently the main issue right now is that the sensors in the vehicle continuously go off while I’m driving or arriving somewhere. I’ve documented this multiple times on video because it happens consistently. However, whenever I bring the car in, the sensors somehow don’t trigger while the service team has the vehicle, and I’m then told that nothing can be done because the system isn’t showing the issue to them. (Interesting). I’ve added in plenty of photos to show the system error that shows up for me and it lasts nonstop. Going back-and-forth as I drive. The videos I have are also different time zones of the day to show day and night how consistent it is. (One of the many issues) That’s extremely frustrating as an owner because the problem clearly exists in real-world use, and I’ve taken the time to record multiple videos showing exactly what’s happening. Most of the conversation during service visits has focused on upselling maintenance items rather than diagnosing the problems I’m actually experiencing. The female service technician (I’ll spare saying her name directly) was also very unkind. She’ll call with an attitude And tell me to buy something or basically come get my car. For example, I was recommended services like a $300 oil change and a windshield wiper replacement quoted at over $2,000, while the core issues with the vehicle remained unresolved. People don’t like feeling like they’re being sold to. Help me with my issues and I’ll be happy to buy something else. I would want to! People buy from people they like. I would’ve been way more willing to buy something had they put more effort in actually trying to fix my car. Windshield wipers were not at the top of my list. I can tell you that. But has she been a pleasant person overall to work with despite the systematic issues I would’ve still left purchasing something because I do overall want to have a well functioning Q3 since it already has enough issues on its own. What I’m really hoping for is simple: someone who is willing to actually investigate the issues with the vehicle and help get to the bottom of them rather than dismiss them because the sensors don’t trigger during the brief time the car is in the shop. I genuinely more than anything want to continue enjoying the Audi brand, but right now this experience has been swaying me to do quite the opposite. I’m hoping someone can step in, review the situation carefully, and help find a real solution. Until then I’ll have to stay on my search. I know for sure I would not want to work with her again though. (Google only allows you to attach Photos and not videos)
• SJ

  S Johnson

  Mar 10, 2026
  5.0
  I will always always buy at Sewell. As someone who works in the luxury retail space and is tasked with coaching and leading high functioning sales teams, the Sewell culture embodies all the attributes I coach to my team daily. From the moment you enter, you’re warmly greeted, the discovery begins with who you are first as a person. This is my 3rd Sewell. Typically we are guests of the North location but the car I wanted was in Sugar Land. Callie (North) and Logan ( Sugar Land) partnered to ensure my experience was seamless. Thank you also to my very first Sewell salesman, Andy Hale ( now in Finance) for continuing to keep our trust. Lastly, thank you Brad for getting me an Uber to my dentist appointment!! Truly appreciate you guys!
• CJ

  Chris Jones

  Mar 9, 2026
  5.0
  I had the absolute pleasure of working with Nick Infante again at Sewell in Sugar Land, and the experience was just as exceptional as before. Nick first assisted me when I bought my S5 Convertible, and later when I decided to sell it back to Sewell. He made what could have been a stressful process incredibly smooth and straightforward. From the start, Nick was attentive, helpful, and focused on making the entire experience easy and comfortable. He was always patient and took the time to answer every question, making sure I felt confident throughout the entire process. When the time came to order my new A6 Prestige, Nick once again went above and beyond. Ordering a vehicle can sometimes feel complicated or uncertain, but Nick’s patience and attention to detail made the process effortless. He walked me through the options, ensured everything was configured exactly as I wanted, and took the time to explain timelines and expectations. What truly sets Nick apart is his communication and care for his clients. Throughout the entire ordering and shipment process for my A6, he consistently kept me informed with updates and checked in regularly so I always knew where things stood. His kindness, professionalism, and genuine enthusiasm made the entire experience enjoyable. Nick represents the very best of the Sewell experience — knowledgeable, patient, helpful, and truly committed to customer satisfaction. I’m incredibly grateful for his help at every step of this journey and would highly recommend him to anyone looking for a seamless, first-class car-buying experience. Thanks again, Nick! Chris
• SK

  Shivaji S. Kaurwar

  Mar 6, 2026
  5.0
  I had an outstanding experience working with Logan Daniel at Audi Sugar Land. From the moment we started conversation , Logan went above and beyond to make the entire process smooth and stress-free. He was professional, patient, and extremely knowledgeable about the vehicle and all the options available. What truly stood out was how he exceeded my expectations at every step—answering all my questions, being transparent, and making sure I felt confident about my purchase. He genuinely cared about delivering a great customer experience rather than just making a sale. If you’re looking to buy an Audi and want someone who will go the extra mile, I highly recommend working with Logan. Thank you for making the experience exceptional! 🚗✨
• LM

  Laura Mathes

  Mar 3, 2026
  5.0
  If you’re looking for a first-class car buying experience, I cannot recommend Audi Sugar Land - Sewell enough! From start to finish, the process of trading in my Discovery for my new Audi Q6 e-tron was absolutely seamless. The entire team operates with a lean, efficient process that truly respects your time. Communication was clear, proactive, and consistent every step of the way. A special shoutout to Lindsey Huebner — she is an absolute rockstar. Her professionalism, attention to detail, continuous follow-up, and genuine commitment to customer satisfaction made this one of the most positive vehicle purchases I’ve ever had. She made everything feel easy and stress-free while maintaining the highest level of service. If you’re considering an Audi, do yourself a favor and go see Lindsey and the team. The level of care, transparency, and excellence truly reflects the premium standard you expect from Audi AG. Outstanding experience. Highly recommend!

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