North Park Lexus at Dominion

Reviews

• NS

  N S

  2 days ago
  5.0
  My senior parents recently purchased a new Lexus RX 350h from Dominion Lexus, and the experience was excellent from start to finish. Our sales agent, Mitchell, is someone we’ve worked with before, and once again he made the process smooth and stress-free. He pulled up multiple vehicles across different models and trims, honored every discussion we had, respected our time, and always provided quick, clear answers. Mitchell truly went above and beyond—he helped us find the right car within our budget, took care of installing wheel locks (which we were surprised didn’t come standard on our particular vehicle), and consistently checked in with us even while assisting other customers. We never once felt like an afterthought. He also coordinated our trade-in seamlessly and kept us informed throughout the process while our vehicle was being transported in from the Valley. We did experience a hiccup in the Finance office; however, Mitchell and his manager resolved it almost immediately after I explained the situation, with only a few minutes of waiting required. That said, I would strongly encourage future buyers to carefully review all details during the payment portion handled in the finance office. Some information appeared to get lost in translation, and prior discussions—despite clear communication and coordination from the sales team—were not initially acknowledged or accepted. Mitchell had already had us sign all paperwork confirming that we had opted out of optional packages and add-ons; however, the finance manager attempted to have us re-sign and re-explain those same items. When addressed directly why we were wasting time going over the same items again, he stated that he was “just doing his job” and that I was being recorded on camera; this escalation was completely unnecessary. At that point, I suggested reviewing the footage to confirm what had been communicated by Mitchell in his office. While the matter was ultimately resolved, it was an unnecessary hassle and could benefit from additional coaching around communication and professionalism. Additionally, previously discussed payment split methods were not initially honored, requiring the sales manager to send a follow-up text to the finance representative to confirm that the agreed-upon payment methods would be respected. Thankfully the matter was ultimately resolved after the sales manager sent a text to the finance representative when Mitchell and management stepped in quickly and ensured everything was handled appropriately. We cannot express how amazing the sales team is, but these two situations with finance was an unnecessary hassle and deterred what could have otherwise been an otherwise fun and efficient process, especially as my parents were already delayed and stressed while waiting to drive back to Houston with their new vehicle before traffic started and while they still had daylight. When it came time to take delivery, Kenny was equally outstanding. He was kind, thoughtful, and incredibly patient, answering all of our questions and walking my parents through the vehicle’s technology and features. He even went the extra mile by helping us install a screen protector we had purchased ourselves before leaving the dealership. The overall dealership experience was fantastic. The showroom was clean and beautifully decorated for the holidays, creating a warm, welcoming, and low-stress atmosphere. Every agent was clearly hustling to meet customer needs. At one point, I observed another sales agent personally buffing water spots off a client’s window with his own sleeve—an incredible example of attention to detail and pride in service. Even the bar area stood out—the host handled a busy crowd with calm efficiency while delivering beverages and snacks quickly and professionally. If this is the level of service Dominion Lexus consistently provides, I would absolutely recommend this dealership, and especially Mitchell and Kenny, without hesitation—every single time.
• AM

  Adrian Mora

  Jan 6, 2026
  5.0
  Joe Pericles provided us outstanding and kind service. It’d be difficult to put into words just how much he made us feel listened to, cared for, and at ease with such an important and expensive life decision like buying a car that would be safe for my family. Every single time we thought he couldn’t be any better, he found an extra gear and impressed us even more. The rest of the dealership is clean and a nice place to spend time in. The amenities are top notch. Cooper was also very helpful for financing and walked us through everything we needed to know in a supportive manner that was easy to understand. We will definitely be visiting Joe, Cooper, and North Park Lexus the next time we need a car and will recommend the place to everyone we know.
• DP

  Dayla Pepi

  Jan 1, 2026
  5.0
  In December I purchased my second Lexus in a year from Christina Rockwood. I purchased my sedan in December of 2024, paid it off, and within six months realized I should have purchased an SUV (easier to get in and out of). I contacted Christina who immediately began the search for my new SUV. She is amazing! She is patient, kind, attentive, and tenacious (kept searching until she found exactly what I wanted). She made great suggestions and gave me different options and things to consider. Her engagement does not end at the sale of the car. She continues to check in to make sure everything is good. I love my new 2026 RX 350 Hybrid luxury! As long as I continue to buy a Lexus, I will always buy them from Christina! Thank you, Christina!
• CE

  Christoval Esquivel

  Dec 30, 2025
  5.0
  I had hands down the best car buying experience I’ve ever had at North Park Lexus at Dominion. Christina Rockwood was my sales consultant, and she was absolutely amazing. Her communication was on point from start to finish, the negotiations were smooth and fair and most importantly, she genuinely cared about taking care of me, not just closing a deal. We handled almost everything over email and text, which made the process incredibly easy and stress free. When I came in today, everything was exactly as promised. From start to finish, I was in and out in two hours. No surprises. No wasted time. Cooper, the Finance Manager, was also great to work with. He wasn’t pushy at all, walked me through some solid protection options that actually made sense, and let me decide without pressure. It honestly added value to an already great deal. If you’re in the market for a Lexus and want a smooth, respectful, no-games experience, I highly recommend Lexus at Dominion. Ask for Christina! You won’t regret it
• CM

  Cap City The Mover

  Dec 13, 2025
  1.0
  ⭐ 1 Star Review Updated Review / Response to Management I appreciate the response from management, but unfortunately it continues the same pattern that led to this review in the first place a complete failure to address the actual issues. First and most importantly, the privacy breach was not acknowledged in any meaningful way. I was provided another customer’s quote, which is not a matter of interpretation or miscommunication it is a serious lapse in handling personal information and a liability issue. The response does not address how this happened, what safeguards failed, or how it will be prevented in the future. That omission is deeply concerning. Second, the discussion around “comped” diagnostic hours misses the point entirely. How many hours your shop needed to diagnose the issue is not my responsibility as a customer. If six hours were required, that points to an internal training, process, or efficiency problem, not a customer benefit. Presenting that as though a favor was done reinforces the core issue: a process built around justifying cost rather than transparency and accountability. Lastly, this situation is being framed as a misunderstanding or difference in interpretation. It was not. It was a breakdown in: Clear and accurate communication Data privacy handling Honest labor representation Leadership oversight While the service manager is personable, charm does not correct a rotten process, and processes like this do not operate unchecked without leadership responsibility. This response unfortunately confirms that the issues are systemic, not isolated. Five-star reviews are earned through trust and consistency, not cited as a counterbalance when a customer raises valid concerns. I did not feel helped, and this reply does not repair the trust that was lost.__ ____ Unfortunately, my experience with this dealership was extremely disappointing and concerning. My service advisor, Jeremy, was misleading throughout the process and, more seriously, mishandled personal information by providing me with another customer’s quote. That is a major liability issue and shows a lack of basic safeguards for customer privacy. The repair itself was quoted in a way that appeared inflated and misleading. I was told certain work required far more labor and disassembly than Lexus service documentation actually specifies. It felt less like transparent service and more like an attempt to extract the maximum dollar amount from a single transaction rather than build a long-term customer relationship. I also interacted with the service manager, Geraud (apologies if I misspelled the name). While he is personable and charming, the processes under his leadership are deeply flawed. A shop does not run unchecked like this without it being a leadership issue. Misquotes, privacy mistakes, and inflated labor practices point to systemic problems, not isolated mistakes. Trust is everything when it comes to vehicle service, especially at a luxury dealership. Unfortunately, between misleading communication and poor internal controls, that trust was completely lost. I will not be returning and would strongly encourage others to carefully review estimates and documentation before proceeding with any service here.

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