North Park Lexus at Dominion

Reviews

• MS

  Mandy Smith

  Nov 15, 2025
  5.0
  Absolutely best buying experience! Hayden was absolutely the BEST! I was about to purchase an Acura or Lincoln. I stopped in to do my due diligence. I am so glad I did. I have never owned a Lexus and didn't know much. I told Hayden I was considering a bunch of options and a bit overwhelmed at all the options out there. I really just wanted to know what might be comparable. Hayden listened, didn't add to the overwhelm, and just educated me on the Lexus options that were most aligned with what was important to me. He was patient and made the best suggestions...but didn't try to pressure or push me. He was knowledgeable and even informed me of different options (like a lease) I hadn't considered but made the most sense for me. Hussein helped with financing paperwork and he was fast! He was so helpful and got us in and out- which I appreciated! The whole experience was better than any other car buying experience we have ever had! I went from not having Lexus really on the radar to a huge fan!
• LP

  Luz Pena

  Nov 12, 2025
  5.0
  I want to sincerely thank the entire team at Dominion Lexus for their exceptional service. From the moment I inquired about a vehicle, Joshua stood out with his professionalism and attentiveness. The financial team handled a very sensitive situation with great care and professionalism after my mother passed away, making the trade-in process for the vehicle I had previously purchased for her much easier than I could have hoped. I initially visited another Lexus dealership based on a realtor’s referral, but the customer care there did not compare to the outstanding service I received at Dominion. A neighbor who recently purchased a vehicle there recommended the Dominion location, and I am truly grateful for that. Kenny was especially gracious, taking the time to explain how the vehicle worked and making me feel valued throughout the experience. I have no words to adequately express how amazing and professional the team was. If you visit Dominion, I highly recommend Joshua as a salesperson—he is exceptional, professional, and amazing.
• LS

  Laura Souba

  Nov 4, 2025
  5.0
  My husband and I went for a car service yesterday and came home with a new car! Let me just say that I bought my first car from Lexus 2 years ago and we look forward to every service. You are pampered and catered to the moment you enter the door. The service department is top notch and very knowledgeable. I met Christina Rockwood through a mutual friend and we have been friends since.. I was just thinking about a new car and before I knew it she had 3 wonderful options in front of me. Christina is very knowledgeable about the cars themselves and she made the purchase extremely seamless. Her follow up is timely and she contacts me regularly just to check in and make sure everything with my car is okay. Even the one I purchased prior to this. Definitely would recommend talking to her for future purchases. The entire team at this dealership is nothing like you will experience elsewhere. Thank you Christina!!
• DI

  David Lopez II

  Nov 3, 2025
  5.0
  I really hate the car buying process and was working with a few other dealerships before I found a vehicle I wanted at North Park Lexus at Dominion. I was buying from out of town and luckily for me the receptionist put me in touch with Joshua Fisk who would be my salesman. I told him the specific vehicle that they had that I wanted to buy and gave him the targets I needed i.e. monthly payment, trade in value, interest rate, etc., gave Josh my info, and he was able to work up a deal for me to review remotely over a weekend. Josh was very straightforward which is not something I am used to when working with car salesmen. I was wary after dealing with two less than honest salesman at other dealerships but Josh's dealings with me earned my trust. He held the vehicle for me until I could come up on Monday and complete the sale. The process went forward with no changes along the way. The dealership is high class and I would 100% buy from them, Joshua, and his colleague Cooper in finance & insurance should the opportunity come again.
• RF

  Rafael Figueroa

  Oct 28, 2025
  1.0
  My wife and I purchased a 2019 Audi Q8 from Lexus Dominion a little over a year ago, and unfortunately our experience since then has been extremely disappointing. Within weeks of owning the vehicle, it began having mechanical issues. Over the past year, it has been in the shop several times for problems that shouldn’t be happening on a vehicle we were told was in great condition and well inspected. We understand used vehicles aren’t perfect, but the frequency and seriousness of the repairs have made us feel like we were sold a problem vehicle. What makes this even more frustrating is that the support and follow-through after the sale did not match the level of service they present before the sale. We expected better transparency, better quality control, and better customer support from a dealership with the Lexus name attached. If you’re considering buying a pre-owned vehicle here, especially a luxury model, make sure to get a full independent inspection and don’t rely solely on their word that the vehicle has been thoroughly checked. We really wanted to have a good experience here, but at this point we simply can’t recommend Lexus Dominion for pre-owned purchases based on what we’ve been through.

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