Business Details
About
Mazda Dealer
Visit us today at Town North Mazda to check out the coolest Mazda models for sale near Dallas-Fort Worth, like the Mazda3, the Mazda CX-5, or the Mazda CX-90. Here at Town North Mazda, your premier Mazda dealer in Richardson, we take pride in the vehicles we sell. We also strive to offer a superior customer experience and ensure your satisfaction, no matter which Mazda in Dallas you're looking to drive home.
Location
Hours
Reviews
4.7
3,301 reviews
5 stars
2,959
4 stars
131
3 stars38
2 stars31
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and helpful staff, particularly highlighting individuals like Sergio, Victor, and Ashley for their exceptional service.
Sales Experience
Overall, customers reported positive experiences during the car buying process, noting a lack of pressure and a focus on meeting their needs.
Service Quality
The service department received mixed feedback; while many appreciated the efficiency and thoroughness, some reported issues with communication and delays.
Professionalism
Several reviews highlighted the professionalism of the staff, particularly in the service department, although there were instances of unprofessional behavior noted by some customers.
Communication
While many customers appreciated the updates and communication from staff, there were notable complaints about poor communication and lack of follow-up in some service experiences.
- LCLinda CarlsonNov 16, 20255.0My experience with Sevra was positive because he listened and worked with me to achieve my purchase of a 2019 Mazda . The entire process can be stressful, however he helped to resolve issues. I appreciated his willingness to assist me to become familiar with operational factors of a different vehicle. He was personable and respectful of my concerns during the process which I appreciated.
- ERErica RebelNov 15, 20255.0I purchased my Mazda CX-5 this week and I am still over the moon! From start to finish, the experience was exceptional. Ashley went above and beyond for me. She truly did everything she could to get me into the vehicle I really wanted, and because of her dedication, I drove home in the car of my dreams. The CX-5 is absolutely beautiful. It’s exactly what I’d been envisioning, and Ashley made sure every detail aligned perfectly with my needs. She took her time, listened with care, and put in so much genuine effort to make the process smooth, supportive, and exciting. I never felt rushed or pressured… only supported. I left feeling valued, respected, and incredibly grateful. If you’re looking for a dealership that truly cares and a sales member who will fight for you to get what you deserve, ask for Ashley. She turned what could have been a stressful process into something joyful and unforgettable. I couldn’t be happier with my new Mazda and the outstanding service that made it possible. Highly recommend!
- SMSteve MyersNov 12, 20255.0Excellent service by Mark and his team. They were quick to answer and respond to my calls. The diagnosis of the electrical system was thorough and corrected completely. I highly appreciated the video inspection of the undercarriage of my car during tire rotation. Nice touch! Very nice staff in person. I will be servicing my Mazda here in the future.
- SDSaul DanialNov 9, 20251.0DO NOT GO HERE FOR SERVICE! BROUGHT MY CAR IN 11/08 FOR A SOUND THAT WAS BEING MADE DURING BRAKING (NOT BRAKE PADS), AND THE SERVICE ADVISOR, MARK, DID NOT SEND ME A QUOTE OR ADVISE ME OF THE COST. AFTER I GOT THE VIDEO FROM THE TECH, NEXT THING I KNEW HE CALLS ME AND SAYS THE WORK IS DONE AND I OWE X AMOUNT. I WAS NOT MADE AWARE OF EITHER, AND ALL EZ THE SERVICE DIRECTOR HAD TO SAY WAS YOU ARE NOT GETTING YOUR CAR BACK. TOTAL LACK OF CUSTOMER SERVICE!!
- AMAnil MathewNov 8, 20251.0Been coming here for 6 years — great sales team, and I highly recommend Arthur. However, the service department needs serious improvement. Even with early morning appointments, an oil change with a “multi-point inspection” takes over an hour and half, and today over two hours. They can’t guarantee when it’ll be ready. It feels like the long wait is used to justify their hourly rates, you can’t charge $100 for a 20-minute oil change, so they stretch it out. After six years, it’s clear the inspection is more about upselling than genuine care. For comparison, I had a great experience at Norm Reeves Mazda, the staff was friendlier, and service turnaround was much faster. Customers should have the option to skip the inspection and get a quick, straightforward oil change without the add-ons.
Frequently Asked Questions About Town North Mazda
Where is Town North Mazda located?
Town North Mazda is located at 307 Central Expressway, Richardson, TX 75080, USA.
What type of dealership is Town North Mazda?
Town North Mazda is a Mazda car dealership.
What is the contact phone number for Town North Mazda?
You can contact Town North Mazda at +1 877-506-2932.
In which timezone is Town North Mazda located?
Town North Mazda is located in the America/Chicago timezone.
Are there other car dealers near Town North Mazda?
Yes, nearby car dealers include CAC Auto Group, Atlas Auto Body & Paint, and CAC Auto Group, which also offers used cars and automotive parts.
Where can I find automotive repair services near Town North Mazda?
Nearby automotive repair services include Adams Central Auto Care, Halo Auto Repair, Road Masters Auto Service, and Sky Tow.
Are there any nearby transportation services around Town North Mazda?
Yes, transportation services near Town North Mazda include Dallas Limousine and DOC INC Premier Transportation.
Can I find insurance services near Town North Mazda?
Yes, Reading Insurance Agency offers auto, home, and rental insurance near Town North Mazda.
Is there a nearby school close to Town North Mazda?
Richardson ISD, an elementary school, is located near Town North Mazda.
Are there any wellness or beauty services near Town North Mazda?
Yes, Advanced Esthetics of Richardson, LLC offers services like skin care, teeth whitening, and medical spa treatments nearby.