Sewell BMW of Plano

Reviews

• HS

  Heather Stevens

  Nov 15, 2025
  5.0
  🌟🌟🌟🌟🌟 5 Stars — Mo is the Ultimate BMW Tech Whisperer! I recently had the pleasure of working with Mo in the Product Department at Sewell BMW, and he was absolutely phenomenal. While he wasn't my original salesperson, Mo played a crucial role in helping me fully understand and customize my new BMW — and I'm so grateful he did! He took the time to walk me through every feature in a way that was both detailed and easy to follow. From showing me how to personalize the digital dash to teaching me how to use the Parking Assistance feature (which honestly feels like magic), Mo made sure I left feeling confident, empowered, and so excited to drive. It’s clear Mo genuinely enjoys what he does, and it shows in the way he explains everything with patience and care. His calm, knowledgeable presence made me feel completely supported — no rushed walkthrough, no skipped steps. He wanted me to love the experience of driving Siren (my car 🩵), and thanks to him, I truly do. If you're taking home a BMW from Sewell, do yourself a favor and ask for Mo. He's not just a product specialist — he’s your personal guide to getting the most out of your car. Mo, thank you for making Siren’s delivery feel just as special as she is!
• WG

  Woodrow Glass

  Nov 10, 2025
  5.0
  I recently ordered a BMW through Chase Verner at Sewell BMW of Dallas, and it was one of the best dealership experiences I’ve had. Chase was professional, courteous, and extremely knowledgeable about every BMW model and trim package. He walked me through the build options in detail, gave honest feedback on what was worth adding, and made the custom BMW ordering process easy and enjoyable. Even though I’m from Oklahoma, Chase handled everything seamlessly over the phone and email — a true example of excellent customer service. He’s a young professional with great communication skills and genuine integrity, which made working with him a pleasure. If you’re in the Dallas or Fort Worth area and looking to buy or custom order a BMW, I highly recommend asking for Chase Verner at Sewell BMW. He’ll make sure you drive away completely satisfied.
• CT

  Cathy Tamez

  Nov 5, 2025
  1.0
  Update: Changed my review to a one star. Reason: Took my car to another shop and when they tested the coolant the found ANOTHER leak (and it was big and obvious). First let me say this, I know that this is not a reflection of the Sewell family of dealerships as a whole, just this Plano dealership; service advisor, mechanic, and service manager. The failure to acknowledge my point when theirs doesn’t add up formulated a beginning of mistrust from the beginning. I had to pay $250 for a diagnosis that was not full and complete. Because of this review I ended up with a call from the Service Manager, Stacy Jarmin. At the beginning of the call, he said he wanted to see what he could do after I had left him a message explaining the additional work that was needed. His explanation was not logical. He said if they had done the original repair and did another test that is when they would’ve found the additional leak. That was absolutely untrue as the leak they detected and the ADDITIONAL leak was identified at the same time by another shop. The mechanic that did the repair is actually a trusted friend with a verifiable background of working on BMWs. The only reason I took it to Sewell BMW Plano in the first place was because of the letter I received from BMW about the potential coolant issue. When I explained this to Stacy, his response was “ You don’t understand because you aren’t in the car business.” I agreed with him that I am not in the car business, but I am in the money business and his explanation made no logical sense. He wanted to explain the same scenario again, but I reiterated that I did understand what he was saying, but that I did not agree with his logic. He then responded, “ I am sorry you don’t understand.” My response was, “I am not.” Instead of just apologizing for the missed error and refunding my diagnostic fee that I paid, he let his ego pursue the path of illogical explanation and a patronizing tone. At that point I ended the call since there was no further need for discussion and his call wasn’t to come to a solution, but to argue about my Google rating. —————————————————— Original post: Service : Poor communication. No follow-up. Only took ownership after I fell through the cracks and had to complain which I hate doing. Ugh Took my BMW in for service Friday 10/31 and dropped it off about 8:30 a.m. Got the contact text. ✅ Got the video from the mechanic. ✅ Waited to hear from Mallory the service advisor. Nothing. About 4:30 pm I sent her a text saying if my car wasn’t ready that evening I could pick it up Saturday morning and needed to know what was wrong. Sent me a text (not a formal proposal) of what was wrong. Told her I would get back with her in the morning. Next morning 11/1. I texted her and requested a formal proposal. Nothing. I called later and got her voicemail not in. So why didn’t she tell me on Friday that she wasn’t going to be in the next day!! So I call and talked to Jeremy and had to explain myself. He said he would send me the formal proposal. Never got it. Monday 11/3. I had to text her (about 10:30 a.m…. Figured she would get with me first thing because I’m sure they don’t like having cars just taking up space) and told her I was disappointed in the poor communication and that Jeremy didn’t send the request. She tried to throw him under the bus which I understand, but I pointed out that she ultimately had ownership and should have made sure he did what he said he was going to do. So now we get to business. In the end, I just ended up with an oil change and paid $250 for a diagnostic which they would waive if I paid for the work. Now why would I do that after the way I was treated.??? She went to the manager to try to negotiate and he would only give me about $200 off. I saved them money by not getting a loaner AND they had my car for 4 days (over the weekend). The reason they get a 2 star is because the only thing they did efficiently was send me a text to make payment. LoL What a terrible experience.
• AR

  Amanda Rottman

  Oct 31, 2025
  1.0
  1 Star – Unbelievably Rude Front Desk Experience at Sewell BMW of Plano I visited Sewell BMW of Plano today to charge my second BMW and was met with one of the most unpleasant customer service experiences I’ve ever had at any dealership. The woman at the front desk — an older, very thin, petite blonde woman with glasses — was shockingly rude from the moment we approached. Within seconds, she interrupted me and, in a sharp and condescending tone, said, “Sewell is NOT BMW! It’s Sewell!” Her attitude was so dismissive that it immediately set the tone for a hostile and uncomfortable interaction. My friend and I were treated as though we were trespassing rather than BMW owners and guests. There was no courtesy, no professionalism, and absolutely no reflection of BMW’s standards of hospitality or respect. This woman’s behavior was unacceptable on every level — arrogant, unwelcoming, and entirely out of line for anyone representing a luxury brand. It’s exactly this kind of experience that led me to purchase both of my vehicles from BMW of McKinney, where customers are treated with genuine respect and professionalism. I will be following up with management until this individual is directly made aware of how inappropriate and damaging her conduct was to both Sewell’s and BMW’s reputation. No customer should be made to feel unwelcome for simply using a BMW charger at a BMW-branded dealership.
• RP

  Ronnie Prater

  Oct 23, 2025
  1.0
  we have been Sewell Plano customers for a very long time, bought my wife's BMW from them, have done all our service there, this last service we just did was a recall, we took the car in and they performed the recall, then we receive a call from the service writer that they found several leaks under the car, that was to my surprise, because we were just in their for a oil change and brake fluid exchange, and was told at that time their were no leaks at all and everything looked great, well they tell me the first repair would be around $990 dollars, and the second repair would be any where from $1600 to $9000, depending on the issue, so I had the first repair done, had them do a search for the second issue, they called back and told me it was going to run me an additional $6000, I told them to put it back together, i came and picked up the car, while driving home, noticed a new loud rattle coming from the rear of the car, upon start up and going over bumps, sounds like when they battery was unplugged, either a tool was left back their or something was not secured when put back together, and grease fingerprint stains were all over the back of the interior hatch, I have tried to locate the noise and can not find it. UPDATE 11/17/2025****** So Sewell BMW Plano came and picked up my vehicle as they stated they would, picked up on a Wednesday, never heard from anyone on Wednesday, Thursday comes get a text stating they would let me know by the end of the day how the progression is, again did not hear from anyone the rest of the day, at 1700 get a text that they needed more time, and would give me an update on Friday, I asked why is it taking so long, when all they were doing is replacing the cover they left off, and seeing if they can find the new NOISE, they came back and said, had not been able to look at my vehicle, because the shop was behind. So my issue is, you have a un happy customer, you state you would get it and fix what was not done, so instead of making sure you got it done, t you put it on the back burner, ok wasn't too mad, at least they were truthful about being behind, then Friday they call me and tell me it was done and nothing they did made the new noise, he then tells me it sounds like its the suspension and they would dig nto it at their cost, but repairs would be on me, I told them no, bring me my car..So now its a couple weeks, the more I drive the car, the madder I get because it was such a good riding car before going into the shop, so this past Saturday, I got home, took out everything I could in the back hatch, had my wife start the car, and bam, the noise was coming from the exhaust that was not bolted back up correctly when the repair was done, the muffler was dangling barely holding on by 1 nut, and the hanger bracket was also loose, so I tightened everything up and no noise what so ever, wife is happy again..So no, I will NEVER take my car back to Sewell Plano

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