Sewell BMW of Plano

Reviews

• RM

  Rahul M

  1 day ago
  1.0
  Beware! This place has become extremely arrogant and provides rude customer service, especially after their multi million dollar recent renovation! I get my BMW ALPINA B7 (one of the highest end cars which BMW makes, $180 k) serviced and the service department has been absolutely terrible. Charged me a random $350 for a rental 4 months after returning it , which apparently they claim was damaged when I had it. They told me $1600 to replace a right strut, which is under warranty and only after I insisted that it is in warranty did they agree to it. They called me over to come get a loaner only to refuse giving me a loaner - why waste my time to come there in the first place! The manager of the place is cocky, arrogant and rude, showed zero interest until I made a big deal about it and told him how his team was under delivering and rude. BMW makes good cars, I have had another M5 and will probably buy another BMW. However this dealership is absolutely terrible and I will never buy or service my car from Sewell! Be careful if you get any servicing done, check your invoices, double check BMW warranty coverages, double check loaner return to ensure they don’t send you an unnecessary charge months later (happened twice).
• JK

  John keller

  1 day ago
  5.0
  I had been looking for a replacement for my daily driver and found a beautiful 2025 M440i coupe Vegas Red Metallic at Sewell. We all see the Sewell commercials with the happiest customers experiences. I’m happy to say I completely understand because I’m now one of those happy customers thanks to Sewell salesman Michael Russell. He made the whole buying experience so smooth and set up the electronics in the car. Very knowledgeable of BMWs. Highly recommend dealing with Michael for your next BMW!
• BX

  baojie xiao

  Mar 12, 2026
  5.0
  I had an excellent experience working with Dawson at Sewell BMW of Plano. From the very beginning, he was professional, patient, and extremely helpful throughout the entire process. Dawson took the time to answer all my questions and made sure everything went smoothly from start to finish. What really stood out was his attention to detail and how much effort he put into making sure the vehicle was perfectly prepared before delivery. He truly cares about his customers and goes the extra mile to provide a great experience. If you are looking for a BMW, I highly recommend asking for Dawson. He made the whole process easy and enjoyable. Thank you again for the outstanding service!
• JB

  Jim Bass

  Mar 11, 2026
  5.0
  Sewell BMW of Plano and salesman Michael Russell provided me with the best experience buying and servicing a vehicle I’ve ever known. Great people, beautiful facilities, large inventory of new and pre-owned cars, ease of scheduling, drop off without appointment, availability of loaner cars, all make this dealership five stars plus. Michael Russell handled all transactions quickly and made everything go smoothly. This was a wonderful buying experience
• JB

  Judy Brown

  Mar 3, 2026
  2.0
  Sewell is of course known for it's outstanding customer service. I've used Sewell in Dallas, Richardson (previously), and Grapevine, which all offered the best service. I just left my first visit to Sewell Plano. Firstly, there were almost no cars there. I met my new service adviser who never once smiled. These are usually the friendliest people in the place. No one bothered to show me where the payment area, restrooms or coffee were. Are they allowed to smile there because the only person who actually smiled was the young woman in the service department. No one else. I felt like I was of absolutely no consequence and they couldn't care less if I was there or not. I will be traveling back to Grapevine from here forward, for service where my business is highly appreciated every time.

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