Sewell BMW of Plano

Reviews

• PG

  Paul Gonzales

  2 days ago
  5.0
  We went in during what was probably the busiest time of year, so we expected some waiting—but Craig Gunnis consistently kept us updated and informed throughout the entire process. We were able to test-drive and select our car directly from the lot, and Craig answered every question we had without ever making us feel rushed. Even after the paperwork was signed, he continued to follow up and make sure everything was taken care of. There were a couple of minor hiccups along the way, none of which were Craig’s fault. The night I picked up the car it wasn’t fully detailed, but Craig immediately offered to fill up my gas tank (and followed through). I brought the car back anyway for window tinting and to pick up my all-weather mats. Due to a system crash during the paperwork process, we had to return the following Friday after work to sign one document that didn’t go through the first time. While inconvenient, Craig handled everything professionally and made the process as smooth as possible. Most importantly, Craig is truly a stand-up guy. We would 100% buy from him again. In fact, when my husband, Conner, called and asked the receptionist to send him to the salesperson they would recommend to their own mother, we were referred to Craig Gunnis—that says it all. We’re officially out of our Tesla Model Y and very happy to be in our BMW X3 330. I absolutely love the car, and we’re grateful to Craig for making the experience a positive one despite a few unavoidable bumps along the way.
• JH

  Jimmy Hinton

  5 days ago
  5.0
  I had an exceptional experience at Sewell BMW of Plano, and it was entirely thanks to Craig Gunnis. From start to finish, Craig delivered the kind of service that sets a dealership apart. Craig was professional, knowledgeable, and genuinely attentive without ever being pushy. He took the time to understand exactly what I was looking for, answered every question thoroughly, and made the entire process seamless and stress-free. His attention to detail, responsiveness, and transparency inspired real confidence, and it was clear he truly cares about the customer experience, not just the sale. Sewell BMW of Plano itself was top-tier: welcoming staff, a polished showroom, and an overall atmosphere that reflects the BMW brand’s commitment to excellence. Combined with Craig’s outstanding service, it made for a first-class experience that exceeded my expectations. If you’re considering a BMW, do yourself a favor and ask for Craig Gunnis. He exemplifies professionalism and customer service, and I wouldn’t hesitate to recommend him, or Sewell BMW of Plano, to anyone looking for a premium car-buying experience.
• SK

  Sumanth Reddy Karri

  Jan 3, 2026
  5.0
  I usually do not write reviews, but this experience truly deserves one. A few days ago, I took my 530i in for service at this dealership, and from start to finish, it was nothing short of exceptional. My service advisor, Christopher Trusten, did an absolutely phenomenal job. From addressing the initial concerns to arranging a loaner vehicle while my car was being serviced, everything was handled seamlessly. Christopher kept me informed throughout the entire process and was always honest and transparent. Even when there were no immediate updates, he made sure to communicate that the technician was still working on the car, which I truly appreciated. At no point did I feel ignored or left wondering, and that level of communication made a huge difference. I have visited many BMW dealerships in the past, including another one in the DFW area, and I can confidently say that the people, energy, and overall atmosphere at this dealership are completely different and truly unmatched. The service and hospitality were outstanding and made the entire customer experience incredibly pleasant. If you are looking for a BMW dealership within the DFW area, I would highly recommend choosing this one without hesitation. I can promise you will love the entire experience. Everything about it was excellent and memorable. If anyone from management is reading this, Christopher Trusten truly deserves recognition for his exceptional customer service. He is outstanding with customers and did an amazing job.
• KT

  Kassandra Tran

  Jan 1, 2026
  1.0
  If you want to be disrespected, gaslighted, and spoken to rudely while trying to purchase a $60k vehicle, this is the place to go. I spoke with Jeff Singer on Wednesday, who promised the car would be ready by Friday. It wasn’t. I came in Friday afternoon just to see the car, and Jeff acted visibly annoyed by my presence. At 2:00 p.m., the car still wasn’t ready, but I was reassured it would be completed later that day. Jeff claimed the worker knew not to leave before finishing the job. Because we couldn’t wait around all day, I called later to reschedule for Saturday morning. Jeff suggested 9:30 a.m. Around 7:00 p.m. Friday, we were then told the car was not ready and would not be ready Saturday either. Their solution was for us to come sign paperwork, take the car with unfinished repairs, and then return later for the work to be completed—expecting us to trust that it would be done and to drive back and forth on our own time. When I called Jeff to express that I felt misled, he completely lost his temper and began yelling at me. He took no accountability and said he had no control over the worker leaving early. He even claimed that if he were lying, he would have let us drive up Saturday just to find out the car wasn’t ready—which was an unbelievable response. A manager later left a voicemail admitting he “dropped the ball,” but never returned my call when I tried to follow up. We ultimately went to Lexus and purchased a new car there instead. I would not recommend this dealership to anyone.
• WC

  Wen C

  Dec 31, 2025
  5.0
  I want to thank service advisor Cody Garcia for his professionalism, integrity, and outstanding customer service. After I raised concerns about inconsistent brake measurements from my CPO inspection, Cody took the time to carefully review the details, listen to my concerns, and advocate on my behalf. He was transparent, knowledgeable, and genuinely committed to getting to the bottom of the issue rather than brushing it aside. Thanks to his diligence and follow-through, the brakes were ultimately replaced at no cost to me, which restored my confidence not only in the vehicle, but in the dealership as well. Cody handled a frustrating situation with patience and professionalism, and his efforts made a real difference. He’s exactly the kind of advisor you hope to work with, and he reflects very positively on the Sewell brand. I truly appreciate his help and would love to work with him again.

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