Safelite AutoGlass

Reviews

• SN

  Scott Neumeyer

  Mar 12, 2026
  1.0
  I had an appointment to replace my 2025 Tundra’s windshield but they are unable to calibrate the vehicles safely system/cameras due to non stock wheels/tires (vehicle is leveled with 35 inch tires). Waisted time and money to arrange alternative transportation and will now need to go through this with a shop that is capable or get the dealership involved. Also turns out they still billed the insurance and still haven't received my prepaid deductible back.
• RB

  Roman Back

  Mar 10, 2026
  1.0
  Safelite AutoGlass was recommended by GEICO, but the experience was extremely disappointing. I scheduled appointments twice, and both times there was no communication, no arrival notice, and incorrect information provided by customer service. I spoke with multiple representatives including Paul and Rita, yet no one appeared concerned about resolving the issue or improving the situation. The lack of accountability and customer care was surprising. Given that Safelite is a recommended vendor, I expected a much higher standard of service. GEICO may want to reconsider how customer experiences like this are handled.
• NH

  Nabeel Hajnasr

  Mar 7, 2026
  1.0
  I brought my vehicle to them, which had a chip in the windshield below 2 mm in diameter. Upon the completion of my appointment, the repair technician comes to me, tells me that they Attempted to repair, but it was not successful and returned my vehicle to me with a 2 inch crack stating that I need a replacement. They refuse to take accountability that my chip turned into a large crack under their supervision. No solution was proposed when I raised the issue with Rita the front desk associate, I received the most dismissive and unprofessional response. When I called customer service at Corporate, they mentioned to me that I should’ve signed a waiver. I was never given a waiver to sign, nor did she ever mention anything to me about the potential of it, not being successful when I raised that Point with Rita, She replied we don’t do that at this location. My $170 windshield repair is now a multi-thousand dollar windshield replacement. I will pursue this legally.
• KK

  Katherine K

  Mar 1, 2026
  5.0
  Exceptional Service for my 2026 Genesis G70! I had a fantastic experience with Safelite AutoGlass and couldn't be happier with the results. I needed a windshield replacement and recalibration for my 2026 G70, and they made the entire process incredibly convenient by coming right to my driveway. Why I’m impressed: Expert Tech: My technician was clearly experienced and handled the high-tech sensors on my new Genesis with ease. Full Recalibration: They didn't just swap the glass; they performed the full recalibration on-site to ensure all safety features were functioning perfectly. Attention to Detail: The tech was thorough, professional, and did a final check to make sure everything was in top-tier working order before leaving. If you want quality work without the hassle of sitting in a shop all day, I highly recommend Safelite. Fast, professional, and precise!
• SP

  Stephanie Pafford

  Feb 26, 2026
  1.0
  ⭐☆☆☆☆ If I could give ZERO stars to Safelite, I would. This has been a THREE-WEEK nightmare just to replace the back glass on my car. Appointment #1: The technician showed up with the WRONG glass and then told me I needed to purchase an additional $300 part. Annoying, but fine — I bought the part immediately. After that? Silence. No follow-up. No scheduling. I had to call multiple times just to get another appointment because no one could be bothered to contact me. Appointment #2 (today): I stayed up with NO SLEEP — I work nights — waiting during my service window. Ten minutes before the appointment window closed, they called to say they have NO IDEA where my glass is. How does a company whose entire business is auto glass not know where the glass is? Customer service has been just as bad. Long hold times, zero urgency, and representatives who act like they couldn’t care less about the inconvenience they’ve caused. No answers. No accountability. No solutions. At this point I’m left wondering: • Where is my glass? • Why has this taken three weeks? • When will this be fixed — if ever? This experience has been disorganized, unprofessional, and incredibly frustrating. I rearranged my schedule, lost sleep, and spent extra money for absolutely nothing. Save yourself the stress. Go anywhere else.

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