MINI of Plano

Reviews

• DB

  David Berins

  Nov 17, 2025
  5.0
  Six stars and two thumbs up to Jeff Stanton at MINI of Plano. Buying and selling of cars is usually a stressful experience; not so with Jeff. He listens, focuses on the customer’s situation and needs, and finds ways to make things work for everyone’s benefit. He helped me on both the buy side and on an early lease termination and was not only very professional, but also a gentleman. Hats off to Jeff! Give him a raise!!
• CM

  Chelsea Moore

  Oct 28, 2025
  1.0
  Disappointed by my last few visits to the service department. Inspections not performed as outlined on my paperwork. Oil not topped off to appropriate levels after I specifically came in because of the check oil light. Absolutely ZERO coolant in my car after the same visit. I had to buy oil and coolant and do it myself. They could not tell me which type of fuel additive my vehicle requires and it is literally printed (from the factory) inside my fuel door to use additive regularly. Recently quoted $15k for repairs. After checking paperwork, I found I was being double charged for parts. Quote dropped to $9k. The response was basically "well we typically don't provide a written estimate with all the parts so you should be grateful we even did that." Really? You want to charge customers 15 THOUSAND for repairs and don't believe they should know where their money is going? Inexcusable. I doubt whether all the repairs are actually needed and I'm getting a second opinion. I also doubt whether the last oil change was performed given the extremely low mileage I put on my vehicle. Trust is forever broken, MINI of Plano. You are just like all the other dealer service departments who want to take advantage of people while making them feel like you are doing them a favor. You should be ashamed.
• AW

  Autumn Willrich

  Oct 16, 2025
  1.0
  Told us on the phone they had the part to fix my car that has a recall on it. We arrive and they try to charge us a fee for checking the recall then they state they don’t have the part like they said they did and that it would be after 11 the next day. If they would have said all that to begin with I wouldn’t have travelled here from north Louisiana the day before I have to travel down south for work.
• AS

  Ameen Shawwa

  Oct 2, 2025
  5.0
  I went to Sewell MINI to look at a couple of vehicles and get some ideas on what I want, and I have to say, I'm impressed. The showroom is incredibly nice, big, and clean. The employees are super nice and everything, making the experience even better. They have a very, very big selection of vehicles, including so many top-of-the-line, beautiful MINI Coopers. The showroom is a proud representation of the MINI brand, and I was super surprised to see the variety and quality of their selection.
• AJ

  Apple Juice

  Sep 20, 2025
  2.0
  Service drive staff sometimes don’t do their jobs properly; when your car is done, they’re supposed to notify you by text message; But somehow they think it’s okay by ignoring and sending text at all. Instead they just have you wait in the lounge like a fool; and they think wasting your time is okay. It’s not even that busy because when you’ve finally had it enough and walked out of the lounge, you‘d see those staff members just sitting there and chitchatting. And this is not the first time. How is this “SEWELL” service standard?

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