MINI of Plano

Reviews

• GC

  Gerald Collins

  3 days ago
  5.0
  No one does it better than Sewell!
• JB

  Jacki Billings

  Feb 12, 2026
  5.0
  Sewell BMW is an excellent dealership that focuses on Customer Service and Satisfaction.
• LL

  Linn

  Jan 24, 2026
  5.0
  Leasing a car here was an amazing experience! Doug is an excellent salesman- not pushy, very patient and knowledgeable. Went above and beyond. Follows up too. He stayed late/after hours for us and made sure we got the best deal while it was still available. Finance department was efficient. At car pickup- staff member went over all of the car features and answered all questions- not rushing us. They also offer a tech class where you can receive a more in-depth understanding of your vehicle. Doug also followed up by phone two times after purchase to make sure we were satisfied. If you are in the market for a Mini, BMW or used vehicle, I highly recommend Sewell. Ask for Doug!
• NA

  Nusaiba Alani

  Jan 22, 2026
  1.0
  Customer service at BMW of Plano is excellent, the building is beautiful, and the manager was very understanding throughout my visits. Unfortunately, the mechanical side of the experience was disappointing. In August 2025, I went in for a state inspection and to have a rattling noise behind the iDrive screen checked. I was told parts needed to be ordered. I was charged for those parts even though they were covered under warranty, and I did not hear back until November—only after I reached out—when I was told the parts had finally arrived. The rattling noise was fixed, but the trim was scratched in the process. I returned, and both the advisor and manager acknowledged the damage and agreed to replace it. I brought the car back in mid-December and it stayed for a day, but I was then told more parts had to be ordered. I picked up the car with a new rattling noise, a scratched trim, and now a scratched seat- I know it’s small but it wasn’t there when I handed the car to them. While the customer-facing staff were professional and helpful, the mechanical care and attention to detail were severely lacking in my case.
• TT

  Trinity Thompson

  Jan 22, 2026
  5.0
  I got an inspection here after buying a new car and I cannot recommend Sewell enough! I want to give the biggest shout out to AJ! They were incredibly kind and helpful! They will forever be getting my business!

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