Business Details
About
Towing Service Station
Jordan Towing Inc provides towing, auto recovery, hauling, and vehicle storing services to the DFW area.
Location
Hours
Reviews
3.3
645 reviews
5 stars
325
4 stars
43
3 stars
21
2 stars
25
1 star
231
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor communication and lack of empathy.
Professionalism
While some drivers were praised for their professionalism and kindness, many others were reported as aggressive and unprofessional, leading to negative experiences.
Pricing Issues
Several customers reported being charged excessively for towing services, with claims of dishonesty regarding pricing and unexpected fees.
Vehicle Handling
Multiple reviews mentioned damage to vehicles during towing, raising concerns about the company's care and handling of customers' cars.
Mixed Experiences
There were a few positive experiences noted, particularly with specific drivers, but overall sentiment leaned heavily towards dissatisfaction.
- BRBrijesh Rajpara3 days ago1.0Extremely disappointed with my experience. I came in simply to retrieve my personal property from my car, which should be a quick and straightforward process. Instead, we were made to wait over two hours just for someone to walk us back into the lot so we could grab our belongings. There was no sense of urgency, no clear communication, and no explanation for the excessive wait. Standing around for hours for something so basic is unacceptable and shows a complete lack of respect for people’s time. I understand procedures need to be followed, but this was poorly managed and unnecessarily frustrating. I would not recommend this place based on how this situation was handled.
- NMNathan MartinezDec 26, 20251.0Negative stars, parked for 10 minutes, got towed and were very rude. Watched them tow my car and charged me $333.45. Stay away.
- JMjessica mccoolDec 22, 20251.0If I could give less than one start I would. We get the vehicle out of impound, they pull it out with a forklift, leave it in the middle of the street on the wrong side of the road . Then when I ask if they have a restroom because I’m waiting on another tow truck they tell me no. Rude. Inconsiderate and not so great at their jobs.
- IGIesha GreenDec 21, 20255.0I came in to recover my vehicle I had the pleasure of working with Jacob Wilburn. A great employee. He was nice , quick and very professional. He was patient and talked me throughout all paperwork and forms.
- LPLandon PughDec 15, 20251.0Do not use this company…they were in the area and scooped up my wife’s car after a wreck. I literally could not make it out of the hospital with my wife without 5 phone calls from this company threatening me that they need Payment or they were coming to pick the vehicle back up.
Frequently Asked Questions About Jordan Towing Inc
What services does Jordan Towing Inc provide?
Jordan Towing Inc offers towing, auto recovery, hauling, and vehicle storing services in the DFW area.
What are the operating hours of Jordan Towing Inc?
Jordan Towing Inc is available 24/7, with operating hours from 12:00 AM to 11:59 PM every day.
Where is Jordan Towing Inc located?
Jordan Towing Inc is located at 601 Digital Dr., Plano, TX 75075, USA.
How can I contact Jordan Towing Inc?
You can contact Jordan Towing Inc by phone at +1 972-380-6300 or by email at jordanandjjdispatch@gmail.com.
What payment options does Jordan Towing Inc accept?
Jordan Towing Inc accepts American Express, cash, Discover, MasterCard, and Visa as payment options.
What specialties does Jordan Towing Inc have?
Jordan Towing Inc specializes in towing, vehicle storage, heavy duty recovery, high-end flatbed and enclosed transport, and heavy haul transport.
Which associations is Jordan Towing Inc affiliated with?
Jordan Towing Inc is affiliated with organizations such as Southwest Tow Operators, TTSA, Plano Police Officer Association, Plano Chamber of Commerce, Texas PDS Troopers Foundation, Texas Department of Public Safety Officers Association, and WreckMaster Association.
What nearby automotive services can customers find close to Jordan Towing Inc?
Nearby automotive services include Dallas European Auto, which offers automotive repair and parking facilities, helping customers address car issues beyond towing needs.
Are there any nearby medical or chiropractic services near Jordan Towing Inc?
Yes, Sullivan Chiropractic Center and Dr. Aimee L. Wright, offering chiropractic and family practice services, are located nearby to support customers’ health needs.
Which community and educational organizations are near Jordan Towing Inc that customers might be interested in?
Close to Jordan Towing Inc, customers can find the North Texas Conference of The United Methodist Church, Center of Church Development, Dallas Dental Assistant School, and Champions School of Real Estate providing community support and educational opportunities.